Ratings based on 50 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Sep 2024
The staff from this hotel is very helpful, especially the staff Jerry, he offered lots of help during my stay.
Comment from Hotel Management
4 Sep 2024 by Seven Wang , Hotel Management
Dear Guest, thank you for taking the time to share your feedback regarding your recent stay with us. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Thank you again for your comment and we look forward to welcoming you back in the near future. Thank you and best regards.
by A verified traveler
A Top Choice for the City
Posted 2 Jun 2024 on HotelsThe room and bed were quite comfortable. The staff always had a smile and were very helpful, so we had a good stay. There's a Wanda shopping center right next door where we had really good meals. The pool is a bit small, but it wasn't crowded so we could still exercise. Other potential management improvements are that the Agraria San Francisco toiletries that are pictured on the website were not seen. There are large refillable bottles in the bathrooms so we couldn't tell the brand. The hotel's pro-environment policies are excellent; getting rid of the small plastic bottles is great. It would still be helpful to know the brand of products offered. We loved that we could choose to not have towels or linens changed and also be rewarded for each day we supported green policies. One has to ask for this at check-in or a day before you'd like the service though. Check-in didn't go as smoothly as expected. Although our room was prepaid through Hotels.com, we were told it wasn't and asked to show our receipt. It then still took a few minutes to get in touch with management and confirm the room was pre-paid. Room service is limited at night; no Chinese food, desserts, or wine but only simple western foods like sandwiches and salads. This should be stated more clearly on the menu. Why is it not possible to even get a serving of cake or ice cream or wine at 10 pm? There are no pay-on-demand movies. Only tv channels are available. Still, this is top choice for SJZ at a good price.
Comment from Hotel Management
3 Jun 2024 by Seven Wang , Hotel Management
Dear guest, thank you very much for your stay in our hotel and share your living experience with us. As you mentioned, our toiletries brand is Byredo, which is famous for its perfume, and was founded by Ben Gorham on Sweden. Then thank you for your recognition of our pro-environment program, and inhouse guests can also choose whether they would like to join the program or not, thank you for your suggestion that if we ask you for this at check in or earlier, it will be better. For room service, our chinese food & dessert work until 9 pm, and our sandwiches and salads can be on duty 24 hours all day. We really sorry for the inconvenience brought to you when you are at check in and thank you again for your kindly consideration for us. We look forward to serving you next time and best regards.
by A verified traveler
Posted 4 Mar 2024
by A verified traveler
Posted 2 Jun 2023
by A verified traveler
Posted 24 May 2021 on Hotels
by A verified traveler
Posted 6 Aug 2019 on Hotels
Comment from Hotel Management
9 Aug 2019 by Marcom, Hotel Management
Dear guest, thank you for choosing InterContinental Shijiazhuang and taking time to rate for us! We hope you enjoyed your stay with us and we'd like to hear from you with more detail regarding your exprience so we could do better for your next stay. You may contact us at guestservicemanager@icshijiazhuang.com at anytime. We look forward to welcoming you in the near future!
by A verified traveler
Posted 5 Aug 2019
Comment from Hotel Management
9 Aug 2019 by Marcom, Hotel Management
Thank you so much for your review of our hotel and rate us 5 points. It's something our staff takes great pride in, so we value your feedback. Thanks again for staying with us.We hope to see you again soon!
by A verified traveler
Posted 1 Jul 2019 on Hotels
Customer service Mr. Louis Chang helped me go through the internet to purchase high speed train ticket to Beijing. He was so patient and polite to help the customers, and did excellent jobs. I thank him so much .
Comment from Hotel Management
8 Jul 2019 by Marcom, Hotel Management
Dear Guest, thank you for taking the time to share your feedback regarding your recent stay with us. We are very glad to know that our staff and service helped in making your visit enjoyable. Our staff Louis is just presenting the IHG service culture- True Hospitality. We are very proud that he did so. We will continue striving to provide comfortable and friendly accommodations. Thank you again for your feedback and support and we look forward to welcoming you back in the near future!
by A verified traveler
Posted 13 Jun 2019 on Hotels
Comment from Hotel Management
21 Jun 2019 by 传媒主任, Hotel Management
尊敬的宾客您好，感谢您入住石家庄富力洲际酒店，很遗憾看到酒店餐饮服务以及购物这两个方面体验未能达到您的预期，您可私信或者拨打酒店官方电话联系我们，帮您解决您所遇到的问题。作为全球知名的洲际品牌，我们致力于打造客人挚爱的杰出酒店，以洲际真正的待客之道陪伴您的全球出行。衷心期待您能再次给予我们为您服务的机会，感受焕然一新的品质服务。
by A verified traveler
Posted 2 May 2019
