Ratings based on 78 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Nov 2024
This was the 2nd time we have contracted Katie & Phillip for accommodations.
As in the past, absolutely superb facilities and very pleasant hosts.
We plan on returning next November.
Thanks
by A verified traveler
Posted 4 Nov 2024
Fantastic location. A bit tricky with parking. Best to secure this well in advance. Host was lovely and very helpful.
by A verified traveler
Posted 29 Sep 2024
The apartment was lovely in every way, everything we could need, also so close to the city centre. Philippe was so kind to collect us from the station and take us to the bank…. And then deliver us to the apartment. Thank you
by A verified traveler
Excellence in Ypres!
Posted 28 Jul 2024 on HotelsThe apartment was wonderful and perfectly located. Our host met us upon arrival to give us the keys and give us some great local recommendations…we will definitely be back!
Comment from Hotel Management
28 Jul 2024 by Katie, Hotel Management
Jack and family, thank you very much. It was a pleasure you stayed with us. You are welcome.
by A verified traveler
Posted 1 Jun 2024 on Hotels
A wonderful apartment, perfectly located. Very welcoming and helpful host
by A verified traveler
Posted 9 May 2024
Katie was great during check in. She gave us very helpful information about the area.
Comment from Hotel Management
9 May 2024 by Katie, Hotel Management
Hi Jennifer, Thank you for your nice review. We are very pleased you enjoyed Ypres. You are welcome.
by A verified traveler
Posted 5 Jun 2023 on Hotels
Comment from Hotel Management
11 Jun 2023 by Katie Deschryver, Hotel Management
Thank you for your stay at our accommodation. You are welcome.
by A verified traveler
Terrible check in, too much stuff
Posted 27 May 2023 on HotelsCheck in was not smooth at all. I was expected to reach out to the host. No welcome email from them.
I had to meet the host in person to get my key for the unit. Most properties these days have a lock box or passcode system. Would not be such a big deal however I had to work around the hosts schedule. I wanted to meet at 18:00. They told me I would need to meet between 16:00 and 17:00 so I had to interrupt the activity I was doing.
There was also no communication that the only way to pay was cash so I then had to walk with the host to the bank to get the right amount of cash.
Unit is nice and good location but there is too much stuff. I can appreciate a well equipped kitchen but I was almost knocking coffee cups out just trying to get a plate out. Cabinets over full.
Towels also smelt of cigarette smoke when wet. I realize many people smoke but for a non smoker this is not an enjoyable experience.
Comment from Hotel Management
28 May 2023 by Katie, Hotel Management
Bells is a small and cute apartment with patio on the ground floor. The photos on the booking site are very realistic. At the moment of booking the unit we send to the guest a confirmation and details of payment. Banktransfer or cash on arrival. He did not have cell phone so it was difficult to contact him. The afternoon of arrival he wrote on the booking website he would touring around Ypres a bit when he arrived there. I could welcome him when he arrived in Ypres so he could start his activity.I asked him to welcome him around 17:00 and this was okay for him. He was very pleased with the apartment when I showed him around.I went with the guest to the bank so he would not lose much time.I am not amused with his review.
by A verified traveler
Posted 6 Oct 2022 on Hotels
Comment from Hotel Management
8 Oct 2022 by Katie, Hotel Management
Hi Pauline, Thank you very much for your visit. You are welcome. Katie
by A verified traveler
Posted 28 Sep 2022 on Hotels
Comment from Hotel Management
29 Sep 2022 by Katie Deschryver, Hotel Management
Simon, Thank you very much.
