Ratings based on 333 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Nov 2024
People are so nice
by A verified traveler
Posted 25 Nov 2024
Great breakfast options. Friendly staff. Clean rooms.
Comment from Hotel Management
26 Nov 2024 by Hotel Management, Hotel Management
Dear Shawn, Thank you for your kind words about your experience at Extended Stay America. We truly appreciate your compliments about our dedicated guest services, complimentary breakfast, and clean rooms. It will be a pleasure to share your feedback with our entire team. Your satisfaction is our top priority, and we look forward to welcoming you back soon for another enjoyable stay.Sincerely,Hotel Management
by A verified traveler
Posted 18 Nov 2024
Very pretty area. We enjoyed the beauty of the area. Staff was Friendly
by A verified traveler
Posted 16 Nov 2024
NA
by A verified traveler
Posted 11 Nov 2024
No concession stand
Bathroom problems in my room
Comment from Hotel Management
12 Nov 2024 by Hotel Management, Hotel Management
Dear Lynnette, Ensuring a seamless, fulfilling experience for each guest is essential to us; therefore, we are disappointed to learn about your experience and apologize for the inconvenience caused. Your comments will be shared with our associates, and we will use them for future improvements. We hope to welcome you in the future so that you can enjoy the elevated experience you always deserve.Sincerely,Hotel Management
by A verified traveler from elizabeth
Posted 29 Oct 2024
Do not stay at this property. Me and my family had to check out early. The place is infested with roaches and the linens are dirty. The pillow case looked like it was run over with a tire and then left on the beds. The roaches were crawling everywhere, baby roaches at that. There are also residents that actually live here for over 2 years and don’t mind these accommodations. Do not pay for this misery.
Comment from Hotel Management
30 Oct 2024 by Hotel Management, Hotel Management
Dear Kristina, Thank you for being our guest. We sincerely apologize for not fulfilling our commitment to providing clean and fresh accommodations during your stay. We have taken serious note of your experience and have promptly brought this to the attention of our housekeeping team for a thorough review and necessary action. Also, we regularly treat our property; we have contacted our pest control provider to address the issue immediately and to uphold our hotel's high standards. Thank you for bringing this to our attention. We value your feedback and hope for the opportunity to regain your trust with an improved experience upon your next visit.Sincerely,Hotel Management
by A verified traveler
Posted 21 Oct 2024
Ample parking lot. Room was infested with roaches, it was disgusting
Comment from Hotel Management
22 Oct 2024 by Hotel Management, Hotel Management
Dear Israel, Thank you for staying at our hotel and for taking the time to post a review. We are genuinely sorry for the concerns you encountered in your room. Although we regularly treat our property, we have contacted our pest control provider to address the issue immediately and to uphold our hotel's high standards. Additionally, we are reviewing our housekeeping procedures to ensure that our rooms meet the highest standards of cleanliness. Thank you for bringing this to our attention. We value your feedback and hope for the opportunity to regain your trust with an improved experience upon your next visit.Sincerely,Hotel Management
by A verified traveler
Posted 21 Oct 2024
We arrived to the room, right after they had ju "cleaned" the room and lefy a remote for the TV. The refrigerator was warm and not plugged in, the TV remote didn't work. Right before we went to bed, we noticed a cockroach on the TV, then we noticed another cockroach. My wife could barely sleep, had to keep lights on and room kool and me killing cockroachs all night. Couldn't get another hotel due to none available and our flight left at 10am.
Comment from Hotel Management
21 Oct 2024 by Hotel Management, Hotel Management
Dear Daniel, Thank you for sharing your feedback regarding your recent stay with us. We understand the significance of first impressions and recognize that well-maintained accommodations are pivotal in setting the stage for a memorable stay. Therefore, we extend our sincerest apologies for any oversights in the preparation of your room. We have shared your feedback with our team, and we are working to ensure that our guests have the best possible experience when they stay with us in the future. Thank you again for your feedback; it helps us improve our service and better serve our guests.Sincerely,Hotel Management
by A verified traveler
Posted 20 Oct 2024
The property was clean. The staff was friendly, but the bed was uncomfortable as hell and the neighbors were very noisy. The walls are thin
Comment from Hotel Management
20 Oct 2024 by Hotel Management, Hotel Management
Dear Anthony, We greatly appreciate your time and effort in reviewing your stay with us. We are glad to hear that your overall experience with our hotel was pleasant. Our main priority is to provide a comfortable stay for our guests; therefore, we apologize for the issues you may have encountered during your stay that kept it from being perfect. Thank you for bringing this to our attention. Please know that for future visits, our front desk is available to address issues such as this to make your stay as comfortable as possible. We hope that you will give us the opportunity to improve your impression of us in the future, should your travels bring you back to the area.Sincerely,Hotel Management
by A verified traveler
Posted 19 Oct 2024
We loved that the property was close to a restaurant. The room was spacious. However, there was an odor in the room and hallway that was somewhat unpleasant.
Comment from Hotel Management
20 Oct 2024 by Hotel Management, Hotel Management
Dear Christina, We appreciate your decision to stay with us and are pleased that your overall visit was satisfactory. Nevertheless, we sincerely apologize if any issues detracted from the perfection of your experience. Your feedback is highly valuable to us as it enables us to enhance our guest experience. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing.Sincerely,Hotel Management
