Ratings based on 308 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Nov 2024
Everything they also have dove soap not other cheat soap I like it I will share. This place with family
by A verified traveler
Posted 14 Nov 2024
Roaches roaches roaches in two different rooms assigned on the third floor 312 and first floor 102. And not just one roach but several with one having babies on its back! Disgusted me so much I just left and stayed at the Hampton Inn which was much cleaner. Not booking anymore hotels that have kitchenette’s because they do not clean them enough to eliminate roaches. Waiting on a refund requested but they will more than likely keep my money!!! Shameful!!!
by A verified traveler
Posted 23 Oct 2024
My room (115) was right near the front lobby and the elevator. I could everyone coming through late night, which caused me to wake up several times throughout each night. I recommend that before assigning this room, please ask if the guest is okay to be near the lobby and elevator as there is more foot traffic than other rooms. Otherwise, I enjoyed my stay. Thank you!
Comment from Hotel Management
24 Oct 2024 by a, Hotel Management
Dear Cynthia,Thank you for taking the time to tell us about your experience at Candlewood Suites NEWPORT NEWS/YORKTOWN.We are glad that you enjoyed your stay here with us! Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Candlewood SuitesGM
by A verified traveler
Posted 17 Oct 2024
It was close to everything we planned on doing
Comment from Hotel Management
24 Oct 2024 by a, Hotel Management
Thank you for taking the time to tell us about your experience at Candlewood Suites NEWPORT NEWS/YORKTOWN.We are glad that you enjoyed your stay here with us! Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Candlewood SuitesGM
by A verified traveler
Posted 15 Sep 2024 on Hotels
Comment from Hotel Management
16 Sep 2024 by a, Hotel Management
Dear Lynette,Thank you for taking the time to tell us about your experience at Candlewood Suites NEWPORT NEWS/YORKTOWN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Candlewood SuitesSincerely,GM
by A verified traveler from BELLE HAVEN
Posted 14 Sep 2024
Comment from Hotel Management
16 Sep 2024 by a, Hotel Management
Dear Stefanie,Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites NEWPORT NEWS/YORKTOWN.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for choosing Candlewood SuitesGM
by A verified traveler
Posted 13 Sep 2024
The staff was very nice and understanding but the rooms itself STUNK SO BAD . I MEAN THEY SMELLED REALLY BAD . The over all stay was okay . But I wouldn’t go back simply because the rooms stick and they were really dirty . There were stains ON THE CURTAINS . Like how . Stains on the floors , you do not want to bring a black light with you okay ?
Comment from Hotel Management
13 Sep 2024 by a, Hotel Management
Dear Arfy,Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites NEWPORT NEWS/YORKTOWN.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.GM
by A verified traveler
Posted 3 Sep 2024 on Hotels
Comment from Hotel Management
13 Sep 2024 by a, Hotel Management
Dear Anonymous,Thank you for taking the time to tell us about your experience at Candlewood Suites NEWPORT NEWS/YORKTOWN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Candlewood SuitesGM
by A verified traveler
Posted 18 Aug 2024
Comment from Hotel Management
19 Aug 2024 by a, Hotel Management
Dear John,Thank you for taking the time to tell us about your experience at Candlewood Suites NEWPORT NEWS/YORKTOWN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Candlewood Suites.GM
by A verified traveler
Clean but otherwise not worth the visit.
Posted 6 Aug 2024 on HotelsWe arrived around 7 p.m., nobody was at the desk. We waited for 3-4 minutes and somebody walked behind the counter holding a bunch of laundry (looked like wet bedsheets) that she carried out of view. She came back to the counter and gave a basic version of customer service that doesn't get a complaint, but lacked a certain warm welcome that you hope for when visiting a new hotel. Sometimes it's artificial or it's phoned in. This time is was a bland mix of "I don't want to be here" but "I don't intend to get fired". It was the lowest version of adequate, but still adequate.
The room smelled dank, like mold/mildew. Our noses adjusted and we would forget, until we went out and came back. It got worse every time, but we kept getting use to it. Probably should have switched rooms. The room itself, including linens, towels, kitchen, fridge, and bathroom, was pretty clean. There was somebody's smashed black sock or underwear we discovered under the corner chair when we were packing to leave. We left it there. The shower pressure was poor. Usable and disappointing. Pillow were made of a new kind of memory foam, the kind that are very puffy at first, but so flat when you lay your head down, all you have left are memories of what it's like to have had a pillow. The bed itself was super comfy, like sleeping on a dream.
The hallway reeked of pot on day 1, but gone by day 2.
We checked out earlier than originally planned. Checkout at 2 a.m. was A+ and that person was kind and sweet.
Comment from Hotel Management
7 Aug 2024 by a, Hotel Management
Hello Bryan,Thank you for taking the time to tell us about your experience at Candlewood Suites NEWPORT NEWS/YORKTOWN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for choosing Candlewood Suites at Yorktown.GM
