Ratings based on 46 Verified Reviews
4.8 Room cleanliness
4.4 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Carl and Mandy, Hotel Management
Please note that these guests arrived after hours on a Friday night so we didn't get the chance to speak with them. They were not happy about having to take 2 flights of stairs for their 3 night stay, due to our lift which was destroyed in last years cyclone not quite being installed. Had they messaged or called us we could have relocated them to the ground floor but they didn't. Instead, they waited until departure on Monday morning to unload on us and demand a discount. They were unreasonable and even after Carl speaking with them they still gave us a 2 out of 5. The last 11 months have been very difficult for our business and to have these people leave us such a poor, unwarranted review is very disappointing.
by A verified traveler
Posted 26 Aug 2024 on Wotif
The pool is gorgeous and gardens. How’s the serenity.
Comment from Hotel Management
28 Aug 2024 by Mandy, Hotel Management
Thank you for your great review.
by A verified traveler
Posted 22 Aug 2024
The apartment was clean. Carl was amazing with helping us with an early check in and so accommodating. A great place to stay. Everything was easy and close by.
Comment from Hotel Management
28 Aug 2024 by Mandy, Hotel Management
Thank you Shaun, we are glad you had a great stay.
by A verified traveler
Pleasant Stay
Posted 16 Aug 2024 on HotelsThe one bedroom apartment was clean and comfortable. Shower and air conditioning were good. Location is in quiet street with good parking.
The apartments are not serviced. This is fine but given the savings on cleaning the complex makes when you stay a week I would have expected supplies of toilet rolls etc to have been replenished. It’s a minor thing but somewhat annoying.
Overall a good stay.
Comment from Hotel Management
17 Aug 2024 by Mandy, Hotel Management
Good morning, Thank you for your review. We do service the apartments for stays of more than a week, this is due to our apartments being fully self-contained. In saying that if guests would like fresh towels or toilet rolls during this time we would happily provide these.
by A verified traveler
Posted 23 Jul 2024 on Wotif
The property had a very relaxed feeling with a lovely lagoon. I enjoyed the tennis and basketball courts. It was nice being outside of the hustle and bustle of Cairns. My only feedback would be upgrade the bed, as a sensitive sleeper it was very bouncy as my partner moved throughout the night. Thanks for a great stay.
Comment from Hotel Management
17 Aug 2024 by Mandy, Hotel Management
Thank you for your feedback we will pass it on to the owner of that apartment. Thank you for staying.
by A verified traveler
Posted 17 Jul 2024
We stayed here to be near the beach which was feet away. The apartment was quaint with patio to hang out. We would definitely stay here again.
Comment from Hotel Management
28 Aug 2024 by Mandy, Hotel Management
Thank you Colleen, we appreciate your great review.
by A verified traveler
Posted 12 Jul 2024
Great location nestled amongst mature palm trees and a stone’s throw from the beach. 2 clean spacious units were perfect for 2 adults and 3 kids and perfect for self catering. Lovely mildly heated pool and the tennis court kept us all occupied when we weren’t out and about. Carl and Mandy were awesome and super helpful.
Would definitely come back and recommend if you’re hitting the Cairns area.
Comment from Hotel Management
17 Aug 2024 by Mandy, Hotel Management
Thank you for your fantastic review. We hope to see you again.
by A verified traveler
Hotel review
Posted 22 Jun 2024 on HotelsExcellent 11 night stay having arrived in Cairns for relocation.
Hotel is in a wonderful location right on the beach and within walking distance to small shops, bar and cafe. There is a lovely tropical pool onsite too along with a small restaurant/bar.
Our room had everything you would require and was clean and tidy.
The hosts communication was brilliant and we couldn’t recommend the hotel enough.
Comment from Hotel Management
10 Jul 2024 by Mandy, Hotel Management
Thank you so much for your wonderful review, we really appreciate it. Warm regards, Carl and Mandy
by A verified traveler
Posted 9 Jun 2024
Comment from Hotel Management
10 Jul 2024 by Mandy, Hotel Management
Thank you Marina, we appreciate it! Warm regards, Mandy
by A verified traveler
Spacious, calm, little cleanliness and comfort
Posted 5 Jun 2024 on HotelsIt is a correct place, in a very quiet place. The photos correspond to the place. The good: there is no noise, it is spacious, it has a very well-equipped kitchen, the bed is good, the bathroom is spacious. What we didn't like: we were 3 adults, the person who slept on the sofa bed had very average nights. It was very uncomfortable, the person would slide because it was not horizontal and did not have enough support. The room was never cleaned, they left us vacuumed, but we expected a minimum of cleaning for a week. It was our responsibility, even, to take out the trash. We had a washing machine, but it was dirty, the clothes came out stained. There is a terrace, full of dust, leaves and dirt. There are no elevators. Although we were on the lower floor, I can't imagine the discomfort for those who have rooms on higher floors, carrying luggage up the stairs. The pool does not look clean. It's pretty, but it looks like settled water, which doesn't inspire confidence about cleanliness. It is in the middle of plants, which drop leaves and look yellow. The beach is not as close as it seems in the description. The bathroom does not have comfortable spaces for use by 3 people. The amenities are the most basic and of very standard quality. We did not expect this quality of accommodation, considering the location and the price paid. There is no safe and reception availability is limited. There is no safe and reception availability is limited.
Comment from Hotel Management
6 Jun 2024 by Mandy, Hotel Management
Good morning Bravo, We love our quiet beachfront resort. Sorry you felt the beach was further than you thought. If you look at our location on the map we are very close to the sandy shores of Yorkeys Knob Beach (approx 60-80m). We currently do not have the elevator due to the recent devastating Cyclone Jasper and it being flooded (we are waiting on a brand new one to be installed). We have informed all guests about this and everyone is very understanding as it is out of our control. Our apartments are fully self-contained, meaning you will not have a service unless you are staying more than 7 nights (this is advertised) however if our guests need anything during their stay we are happy to provide this. If you had of told us about the sofa bed we could have relocated you as we were completely unaware. A sofabed is still a sofabed it is never going to be as comfortable as a bed, you may have been better booking a 2 bedroom apartment for 3 adults. The same with the washing machine. If we don't know about it, we are unable to fix it. Our reception is closed on the weekends (you arrived on a Friday and we were here to greet you and take you to your apartment) but open Monday - Friday, if we were not sitting in the office we would have been working onsite so just a phone call away. We also live onsite, so happy to assist anytime. Our stunning pool is surrounded by beautiful tropical trees (as per our photos on all websites) and yes they do drop leaves however our pool is cleaned and tested every day and is always sparkling clean (apart from leaves dropping when it is windy). We feel this review is unfair considering all the positive things you mentioned. We are not a hotel open 24/7 but a small, family-operated resort, please reconsider your review.
