Ratings based on 350 Verified Reviews
2.7 Room cleanliness
3.0 Service & staff
2.8 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Jun 2024
The photos on Expedia did not match the hotel. It was an open air motel with beaten up doors. There were pay by the hour independent contractors hanging outside with barely any clothes and other pay by the product contractors who were making sales.
Comment from Hotel Management
29 Jun 2024 by General Manager, Hotel Management
Dear Rachel,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager
by A verified traveler
Posted 28 Jun 2024
Property was in very poor condition. Specifically moldings coming from the wall, elevator not working, roaches everywhere in the building, homeless everywhere. Pictures on the Expedia website were very deceptive. The hotel looked nothing like the photos. Staff was not friendly or receptive. I am sorry, we have stayed at very pleasant quality inns. This one was nothing at all pleasant.
Comment from Hotel Management
29 Jun 2024 by General Manager, Hotel Management
Dear Robert,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager
by A verified traveler
Posted 28 Jun 2024
This is not the Quality Inn and Suites. They are using one of the choice hotels names while it’s dirty and dangerous. Also, they did something slick and took some money out of my account for no reason. That is NOT the Quality Inn and Suites. It’s a DUMP!!!! They’re two separate addresses. I got corporate doing an investigation into what they are really running.
Comment from Hotel Management
28 Jun 2024 by General Manager, Hotel Management
Dear Candace,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager
by A verified traveler
Posted 27 Jun 2024
I drove 7.5 hours to this destination for work. I checked in paid my $100 deposit and did the regular check in. I had 4 bags, and was assigned a room on the third floor. I turned around and see that the elevator is out of order. The only way to get to the 3rd floor was by the stairs. After complaining, the attendant did carry 2 of my bags and then I was lead to an outside entry to my room. The inside of the room was nice, but after unloading I find that there is no internet and the phone did not work for me to call down stairs. I had to walk down stairs to talk to the attendant and find him napping in a recliner. I asked him about the internet because I was needing to work, he said that the internet was working and showed me his phone. I checked out and requested a refund. I booked another room at a different hotel and when I got there I find that the attendant at this Quality in kept my ID so I could not check in. Imagine my frustration when I had to drive back and demand my ID back. I would not suggest booking anything here.
Comment from Hotel Management
28 Jun 2024 by General Manager, Hotel Management
Dear Veronica,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager
by A verified traveler
Posted 26 Jun 2024
It’ll be much better I guess once they fix everything up
Comment from Hotel Management
28 Jun 2024 by General Manager, Hotel Management
Dear Derick,We are delighted that you decided to stay with us at Quality Inn Airport South during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager
by A verified traveler
Posted 24 Jun 2024
Just wanted to state personally I will never return to this hotel for multiple reasons yes it was cheap ish paid $142 for 2 nights but still. 1.room had bugs killed atleast 3 my first night 2.parking was chaos nearly damaged my car multiple times 3. It’s very loud also ik that’s something they cannot help but wanted to state this for others searching 4. House keeping was poor in my experience your motel room is cleaned daily when unoccupied the housekeeper got me clean towels as requested but no fresh linen linen had cig marks and all just overall disappointing no breakfast either or even lobby refreshments
Comment from Hotel Management
25 Jun 2024 by General Manager, Hotel Management
Dear Elijah,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager
by A verified traveler
Posted 9 Jun 2024
ROACHES. ROACHES. ROACHES. Unfortunately we were unable to experience this hotel as shortly after check in, we were met with roaches in each and every crevice of the room. Upon arrival, we also noticed the fire alarm ripped out of the ceiling and a missing curtain.
Comment from Hotel Management
10 Jun 2024 by General Manager, Hotel Management
Dear Lenold,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager
by A verified traveler
Posted 7 Jun 2024
Comment from Hotel Management
28 Jun 2024 by General Manager, Hotel Management
Dear 214,We are delighted that you decided to stay with us at Quality Inn Airport South during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager
by A verified traveler
Posted 6 Jun 2024
Loud
Comment from Hotel Management
6 Jun 2024 by General Manager, Hotel Management
Dear Darious,Thank you for choosing us at Quality Inn Airport South during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager
by A verified traveler
Posted 3 Jun 2024
Comment from Hotel Management
5 Jun 2024 by General Manager, Hotel Management
Dear Tim,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager
