Ratings based on 344 Verified Reviews
2.7 Room cleanliness
3.2 Service & staff
2.8 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Nov 2024
Need better improvement
Comment from Hotel Management
11 Nov 2024 by GM, Hotel Management
Dear Luis,Thank you for taking the time to share your feedback with us. We sincerely apologize if your recent stay at Red Roof Inn York Downtown did not meet your expectations. Your insights are essential to us as they help us identify areas of improvement and work towards enhancing our guest experience.We would like to assure you that we constantly strive to provide superior service and accommodations to all our guests. Your comments have been shared with the relevant departments to ensure better performance in the future. We would genuinely appreciate another opportunity to serve you better and make your next stay with us an enjoyable one.Warm Regards,General ManagerRed Roof Inn York Downtown
by A verified traveler
Posted 7 Nov 2024
Good price
Comment from Hotel Management
8 Nov 2024 by GM, Hotel Management
Dear Steve,Thank you for taking the time to share your review with us. We are thrilled to hear that you found our pricing to be satisfactory. At Red Roof Inn York Downtown, we strive to provide our guests with value-for-money experiences and your feedback assures us that we are on the right track. We hope your stay with us was comfortable and enjoyable. We look forward to welcoming you back soon, and aim to make your next stay even more satisfactory. Warm Regards,General ManagerRed Roof Inn York Downtown
by A verified traveler
Posted 7 Nov 2024
Is good ppace to stay
Comment from Hotel Management
7 Nov 2024 by GM, Hotel Management
Dear Luis,Thank you so much for sharing your positive experience at Red Roof Inn York Downtown. We are thrilled to hear that you found our hotel to be a good place to stay. We look forward to welcoming you back to our hotel in the future and providing you with the same quality service that you enjoyed during your recent stay. Warm Regards,General ManagerRed Roof Inn York Downtown
by A verified traveler
Posted 3 Nov 2024
Cockroaches in the room, party being hosted in the parking lot, room smelled like cigarette smoke.
Staff was unfriendly, it was an extremely poor experience.
Comment from Hotel Management
4 Nov 2024 by RS, Hotel Management
Dear guest: We are sorry to hear you were not happy and we did not meet your expectations. There are housekeepers, front desk, and maintenance staff, we apologize if they were not friendly, which surprises us. About a "party" in the parking lot, they are not allowed and we also apologize for this experience. Regarding the cockroaches in your room, our rooms are treated regularly and sometimes you can see them coming out, which is very unfortunate. We do not allow guests to smoke inside the rooms, balcony, or stairs, our parking lot is the designated area to do so. Sadly some guests do not follow the rules and get charged for this violation.. Thank you for your feedback and for staying with us.
by A verified traveler
Posted 3 Nov 2024
Parking lot
Comment from Hotel Management
4 Nov 2024 by RS, Hotel Management
Dear Guest: We're not sure what you are referring to about the parking lot, but we apologize for any inconvenience you experienced during your stay. Thank you for your feedback and for staying with us.
by A verified traveler
Posted 28 Oct 2024
Very dirty and roaches in the room
Comment from Hotel Management
28 Oct 2024 by GM, Hotel Management
Dear Kamrie,Thank you for taking the time to share your feedback with us. We truly value the opinions of our guests and we apologize that your recent stay did not meet your expectations. The cleanliness and comfort of our rooms is of the utmost importance to us, and we are disheartened to hear about your experience.Please know that your comments have been taken seriously and shared with our housekeeping and maintenance team for immediate attention. We are committed to ensuring every guest has a comfortable and enjoyable stay, and your feedback will help us improve. We hope you will give us another opportunity to provide you with the exceptional experience our guests have come to expect from us. Warm Regards,General ManagerRed Roof Inn York Downtown
by A verified traveler
Posted 28 Oct 2024
Comment from Hotel Management
28 Oct 2024 by RS, Hotel Management
Dear Ambre: We appreciate your rating, but we think you were inconvenienced while staying with us. In the future, please consider leaving comments, which will help us know how we could have served you better. Thank you for staying with us.
by A verified traveler
Posted 22 Oct 2024
Comment from Hotel Management
23 Oct 2024 by GM, Hotel Management
Dear Heather M,Thank you for choosing Red Roof Inn York Downtown for your stay and for taking the time to leave us a fantastic 5-star rating. We're thrilled to know that we were able to meet your expectations, even without the specifics of your experience. We hope to have the pleasure of hosting you again in the future, and promise to continue our commitment to excellence in our services. Warm Regards,General ManagerRed Roof Inn York Downtown
by A verified traveler
Posted 18 Oct 2024
There were bed bugs, broken wooden floor,
Vomit on this stairs and the representative did nothing. Filty room, the sis did not change the sheets that we're dirty. The stairs and property is filthy and smell of smoke.
Bed bugs
Comment from Hotel Management
18 Oct 2024 by RS, Hotel Management
Dear Ms. Petal: We are sorry to hear about all these issues. We must clarify to you, that there was no bed bug activity in your room and we have no record of this situation being informed to our staff at any moment during your stay. Regarding the sheets, you stayed for 1 night and then renewed your stay for a second night. We would have gladly changed your sheets if you would have asked. The vomit on the stairs situation was taken care of by our housekeeping staff. We apologize for the smoke smell. Our smoking guests have to smoke in the parking lot. We apologize for any inconvenience. Thank you for your feedback and for staying with us.
by A verified traveler
Posted 5 Oct 2024
Comment from Hotel Management
6 Oct 2024 by RS, Hotel Management
Dear Guest: We appreciate you giving us 5 out of 5. We are happy to know we meet your expectations. Thank you for staying with us.
