Ratings based on 925 Verified Reviews
3.0 Room cleanliness
3.3 Service & staff
3.3 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Jan 2025
No es muy bueno
Comment from Hotel Management
7 Jan 2025 by GM, Hotel Management
Dear Junito,Thank you for taking the time to share your experience with us. We appreciate your feedback and understand that there may have been some aspects of your stay that did not meet your expectations. At Inn at York, we strive to provide our guests with exceptional service and accommodations, and we're sorry to hear that we fell short during your visit.We take all feedback seriously and use it as a tool to continuously improve our services. We hope you'll give us another opportunity to serve you in the future, where we can showcase our commitment to providing excellent guest experiences. We look forward to welcoming you back to Inn at York in the future.Warm Regards,Guest Relations Manager.
by A verified traveler
Posted 27 Dec 2024
Comment from Hotel Management
28 Dec 2024 by GM, Hotel Management
Dear Marty,Thank you for choosing Inn at York and for taking the time to rate your recent stay with us. While we're glad to see that you gave us a four-star rating, we're always striving to provide a five-star experience for all our guests. We're sorry if we fell short in any aspect during your stay, and we would love to hear more about your experience so that we can continue to improve our services. We're looking forward to welcoming you back soon, and we promise to do our utmost to make your next stay nothing short of perfect. Your feedback is invaluable to us, and we appreciate your sharing it.Warm Regards,Guest Relations Manager.
by A verified traveler
Posted 24 Dec 2024
Comment from Hotel Management
24 Dec 2024 by GM, Hotel Management
Dear Amanda,Thank you for taking the time to rate your stay at Inn at York. We're delighted to see your 5-star rating and we genuinely appreciate your feedback. Even though you didn't leave a written review, your high rating tells us that you had a positive experience. We hope that your stay was enjoyable and that our hotel could meet or even exceed your expectations. We would be thrilled to welcome you again soon and provide you with another exceptional experience.Warm Regards,Guest Relations Manager.
by A verified traveler
Posted 18 Dec 2024
Comment from Hotel Management
19 Dec 2024 by GM, Hotel Management
Dear Leek,Thank you for taking the time to rate your experience at Inn at York. We are delighted to see that you have awarded us a 5-star rating. While we wish we could have heard more about your stay, your rating alone speaks volumes about your experience with us. We hope to have the opportunity to welcome you back in the near future and provide you with an experience that will not only meet but exceed your expectations. Warm Regards,Guest Relations Manager
by A verified traveler
Posted 9 Dec 2024
Hotel next to the highway 👎👎👎the other thing was the scents used not the best generally it was a good stay
Comment from Hotel Management
9 Dec 2024 by GM, Hotel Management
Dear Tracy,Thank you for taking the time to share your feedback regarding your recent stay at the Inn at York. We appreciate your comments as they provide valuable insight into areas where we can improve. We understand that the proximity of our hotel to the highway and the scents used may not have been to your liking. Your comfort is our top priority and we take all feedback seriously.We're glad to hear that despite these issues, you still found your stay with us to be generally good. Please rest assured that your concerns have been noted and will be taken into consideration as we continually strive to enhance our guest experience. We hope to have the opportunity to welcome you back in the future, and deliver an even more enjoyable stay. Warm Regards,Guest Relations Manager.
by A verified traveler
Posted 3 Dec 2024
Comment from Hotel Management
3 Dec 2024 by GM, Hotel Management
Dear Manuel,Thank you for taking the time to rate your stay at Inn at York. While we see that you didn't leave a written review, your 5-star rating speaks volumes about your experience with us. It's wonderful to know that you enjoyed your time here and we were able to meet your expectations. We sincerely appreciate your feedback and look forward to having the opportunity to serve you again in the future. Warm Regards,Guest Relations Manager.
by A verified traveler
Posted 29 Nov 2024
Staff was wonderful. There was roaches in our room when we got there, we switched rooms, yet again there were roaches. Each hall way somehow had its own unique, disgusting smell.
Comment from Hotel Management
30 Nov 2024 by GM, Hotel Management
Dear Brit,Thank you for taking the time to share your feedback regarding your recent stay at the Inn at York. We're pleased to hear that our staff left a positive impression on you, but we regret to learn about the issues you encountered with your rooms. We take matters of hygiene and cleanliness extremely seriously, and it is disheartening to know that we have failed to meet your expectations in this area.We would like to assure you that we have a robust pest control program in place and are deeply concerned about the issues you experienced. Each issue you have raised is being thoroughly investigated and addressed to prevent a recurrence. We are also looking into the matter of the unpleasant odours you mentioned. We value your feedback as it helps us to improve our services and provide a better experience for our guests. We hope to have an opportunity to better serve you in the future.Warm Regards,Guest Relations Manager.
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
10 Jan 2025 by GM, Hotel Management
Dear Donavin,Thank you for taking the time to rate your stay at Inn at York. We're delighted to see your 5-star rating and we interpret it as a sign that you had a satisfying and enjoyable experience with us. We strive to provide our guests with exceptional service and facilities, and it's always encouraging when our efforts are recognized.We truly appreciate your feedback, as it helps us understand our guests' experiences better. We would love to hear more about your stay and how we could make it even more enjoyable for you in the future. We look forward to welcoming you back to Inn at York, ensuring your next visit is as pleasant and comfortable as the previous one.Warm Regards,Guest Relations Manager.
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
18 Nov 2024 by GM, Hotel Management
Dear Matty,Thank you for taking the time to rate your stay at Inn at York. We are thrilled to see your five-star rating and are glad that you enjoyed your experience with us. While words were not shared, your rating speaks volumes about your satisfaction.We strive to provide our guests with top-notch service and a comfortable stay, and your rating reaffirms the hard work we put in every day. We hope your travels bring you back to our area in the future and we look forward to the opportunity to welcome you back to Inn at York.Warm Regards,Guest Relation ManagerInn at York
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
10 Jan 2025 by GM, Hotel Management
Dear Donavin,Thank you for taking the time to rate your stay at Inn at York. We're delighted to see your 5-star rating! Even without a written review, your rating speaks volumes about your experience with us. We strive to ensure each and every guest has a wonderful stay and your rating is a testament to our efforts. We truly appreciate your feedback and we hope to have the pleasure of welcoming you back in the near future. We look forward to the opportunity to once again provide you with the high-quality experience that you so rightly deserve. Warm Regards,Guest Relations Manager.
