Ratings based on 968 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jan 2025
Comment from Hotel Management
5 Jan 2025 by The Reception Team, Hotel Management
Thank you very much for your review.We hope to see you again shortly.Kind regards,
by A verified traveler
Posted 2 Jan 2025
Bar staff need to learn how to make cocktails especially at these prices, premium price should equal premium quality
by A verified traveler
Posted 2 Jan 2025
This is an excellent property lovely staff cocktails and bar not worth the prices, bar staff need a little training
by A verified traveler
Posted 23 Dec 2024
Beautiful hotel, with calm, relaxing atmosphere .
Delicious food, excellent service.
Comment from Hotel Management
24 Dec 2024 by The Reception Team, Hotel Management
Wonderful! Thank you for your kind feedback. We are pleased to hear that you enjoyed your stay.We hope to see you again soon.Kind regards
by A verified traveler
Posted 21 Dec 2024
Comment from Hotel Management
22 Dec 2024 by The Reception Team, Hotel Management
Hello,Thank you very much for taking the time to leave us a review!Kind regards,
by A verified traveler
Posted 15 Dec 2024
This hotel chain was fabulous 20years ago. I booked with that in mind.
The ethos of the hotels has not changed but I felt the hotel ( in York) is looking and feeling tired in places.
That extra wow was missing. It was not helped with building works starting at 8am outside our bedroom window.
The food was good and the staff friendly and helpful. I feel a little TLC and upgrading is due to bring the Hotel du vin back in the running .
Comment from Hotel Management
17 Dec 2024 by Hotel du Vin York, Hotel Management
Thank you for sharing your feedback. We are sorry you feel this way especially because all of our rooms were only recently refurbished. Unfortunately, we have no control over the construction since it is not part of the hotel but should you wish to discuss this further, you are more than welcome to contact us directly. We do still hope to welcome you back in the future.
by A verified traveler
Posted 13 Dec 2024
Very nice hotel, with plenty of parking. A bit of a walk into York though. Although the hotel and staff are all nice the standard of toilet paper was under par to say the least. The food wasn't up to the standard it should be. And our room was at the front of the building which looks onto a main road and found it rather noisy.
Comment from Hotel Management
15 Dec 2024 by Hotel du Vin York, Hotel Management
Thank you for sharing your feedback. We are glad you liked the hotel and staff and we shall address your experience regarding your meal with the appropriate department. We are sorry you found your room noisy and would we have known your preference, we would have definitely allocated you a room facing the back of the hotel. We do hope to welcome you back in the future.
by A verified traveler
Posted 10 Dec 2024
Beautiful hotel.
Lovely bar.
Hotel room was clean and tidy.
Close to town and nice walk.
Comment from Hotel Management
11 Dec 2024 by Hotel du Vin York, Hotel Management
Thank you for sharing your review. We are delighted you enjoyed your stay and liked the hotel. We are looking forward to welcoming you back soon.
by A verified traveler
Posted 10 Dec 2024
Breakfast wasn’t the best and staff should be more attentive, I wasn’t told where to go for breakfast on arrival and waitress just gave her official line she had rehearsed at the wrong time, wrong line at wrong time
Comment from Hotel Management
11 Dec 2024 by Hotel du Vin York, Hotel Management
Thank you for sharing your feedback. We are sorry your experience with breakfast was not to your satisfaction. We will forward that to the appropriate people. We do hope that your stay over all was enjoyable and we hope to welcome you back in the future.
by A verified traveler
Posted 9 Dec 2024
Property is in ideal location for York town centre
Comment from Hotel Management
9 Dec 2024 by The Reception Team, Hotel Management
We are glad you could make use of our convenient location during your stay!Kind regards,
