Ratings based on 791 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
by A verified traveler
Posted 25 Oct 2024
Property was very clean and conviently located close dining options. Staff was very helpful and attentive. Free breakfast was a plus.
Comment from Hotel Management
27 Oct 2024 by FOM, Hotel Management
Thank you for staying with us, glad to hear you enjoyed your stay. We hope to see you again soon.
by A verified traveler
Posted 24 Oct 2024
The door didn't lock. The HVAC didn't work. And the sink was in disrepair.
Comment from Hotel Management
27 Oct 2024 by FOM, Hotel Management
Sorry to hear that. Rest assure we will let management know your concerns. Thank you for staying with us.
by A verified traveler
Posted 21 Oct 2024
Everything was great
Comment from Hotel Management
27 Oct 2024 by FOM, Hotel Management
Glad to hear you enjoyed your stay. Hope to see you again soon.
by A verified traveler from York
Posted 20 Oct 2024
Despite a small portion of the hotel undergoing construction to the fitness area/space, hotel mgmt and staff did a wonderful job ensuring common areas are safe, comfortable, and certainly inviting! The yummy breakfast completed our experience with fresh pancakes, omelet choices, fresh fruit and the likes! GO YORK!
Comment from Hotel Management
27 Oct 2024 by FOM, Hotel Management
Thank you for the positive feedback. We hope to see you again soon.
by A verified traveler
Posted 20 Oct 2024
The beds were the best and most comfortable.
The only downside was the peeling wallpaper in the bedroom and bathroom ceiling needed some tending to for aesthetics reasons.
Comment from Hotel Management
27 Oct 2024 by FOM, Hotel Management
Thank you for staying with us. We a glad to hear that you enjoyed your stay. We hope to see you soon
by A verified traveler
Posted 14 Oct 2024
Elevator was not working and had to use the stairs. Walking is fine but staff also have to take the stairs when cleaning a lot of rooms and it's not fair for them. A second elevator for staff can make breakdowns like this better for them.
by A verified traveler
Posted 8 Oct 2024
I won’t use this property again , the sofa bed was on a very bad condition to sleep, the mattress is to bad you can feel the spring on your back, also I make my reservation for 6 people and we find 3 towels in the unit only and no blankets for the sofa bed, I went to the reception to get blankets for the sofa and the lady tell me that they only have 1 extra blanket which's is unacceptable for a big hotel like this, the second night me and my wife slept in the floor the floor was better that the sofa bed😡.
by A verified traveler
Posted 6 Oct 2024
Location was convenient. Phone in room didnt work. Bathroom sink was cracked, no stopper, counter chipped and extremely sharp. Advertised hot tub unavailable as was the fitness room.
by A verified traveler from Carlisle
Posted 6 Oct 2024
