Ratings based on 143 Verified Reviews
4.0 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Aug 2024 on Hotels
by A verified traveler
Posted 13 Aug 2024
2 adults and 3 young kids so finding a hotel that accommodates all in one room is difficult but I found this little gem. We had a room with one double bed and 3 single beds. Beds really comfortable, room very clean. Tea and coffee making facilities and a mini fridge with bottles of water provided. Plenty of clean towels and small bottles of showergel etc. Only a few minutes walk from the city walls. Great place to stay for the price. Staff were really friendly and helpful. I would definitely recommend staying here if you have a family of 5! The kids loved it and wanted to stay in their 'holiday house'. Great base for exploring York. We will definitely return. Thankyou again.
Comment from Hotel Management
17 Aug 2024 by Kay - Diamonds, Hotel Management
Thank you for your kind words.
by A verified traveler
Posted 12 Aug 2024 on Hotels
by A verified traveler
Posted 11 Aug 2024
I booked this knowing it was only Somewere to lay my head for the night, it was clean had a tv kettle wash hand basin and a comfortable bed, I knew when I booked it was not 4 star but was pleasantly surprised and enjoyed my stay in York a brilliant city
by A verified traveler
Posted 21 Jul 2024
All good
by A verified traveler
Posted 1 Jul 2024 on Hotels
by A verified traveler
Posted 1 Jul 2024 on Hotels
by A verified traveler
Toilet and heat issues
Posted 26 Jun 2024 on HotelsNone of the shared toilets or private toilet in our room flushed. It was incredibly hot on 8th floor with no air flow or air conditioning. Ceiling was slanted so you couldnt stand straight without banging head. I would not go back.
by A verified traveler
Posted 26 Jun 2024
by A verified traveler
Posted 25 Jun 2024
please update the methods in which you can check in. as international travellers we are using international SIM cards which make it impossible to call your numbers to check in. we had to sit outside of the property and come up with an alternative method of checking in. we then were joined with two other parties in the exact same situation as us. luckily one of the guests was able to get his sim to work. this however was then met with voicemails. this is not acceptable when majority of people travelling to York are only staying for a short time. time is seriously limited. I suggest that you send the instructions to check in via email rather than relying on phone calls. room and facilities were great just extremely disappointed with the check in process!
Comment from Hotel Management
6 Aug 2024 by Kay, Hotel Management
Thank you for taking the time to review us and we take your suggestion on board.A communication method is being discussed and in the pipeline on our to-do list.Kind Regards,Diamonds Team
