Ratings based on 361 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Nov 2024
Some of the appliances in the room didn’t work. We called for maintenance to fix the overflowing toilet and they never came. We had left our blended there and called the next day and front end staff said they would call us and they didn’t. We ended up going there cause it was only the next day from when we stayed and come to find out the housekeeper took it and it was in her room. She never reported it and took it as if it was her’s
Comment from Hotel Management
19 Nov 2024 by Front Desk Team, Hotel Management
Dear Gregory,Thank you for sharing your experience. We sincerely apologize for the issues you encountered during your stay, including the malfunctioning appliances, the delayed response from maintenance, and the unfortunate situation with your blender. This is certainly not the standard of service we strive to provide, and we deeply regret the inconvenience this caused. We take your feedback seriously and will be addressing the situation with our team to ensure better communication and response moving forward. We appreciate your understanding and hope to have the opportunity to regain your trust in the future.
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Front Desk Team, Hotel Management
Thank you for your shining review! We would love to welcome you again very soon at the property!
by A verified traveler
Posted 9 Nov 2024
Only problem we had was no hot water had to take cold showers
Comment from Hotel Management
10 Nov 2024 by Front Desk Team, Hotel Management
Thank you for your feedback, Terrence. We apologize for the inconvenience caused by the hot water issue during your stay. Our team is looking into this to ensure its resolved for future guests. We appreciate you bringing it to our attention and hope to welcome you back soon!Front Desk Team
by A verified traveler
Posted 28 Oct 2024
We initially had an issue with our room not having any hot water for the shower. When we returned from our day out, it was still not resolved and the heat in the room was not working. Patricia was very helpful and got us moved to a different room which was wonderful. She went above and beyond helping resolve the issue. Thank you Patricia
Comment from Hotel Management
28 Oct 2024 by Front Desk Team, Hotel Management
Dear Mr. Ardell,Thank you for your feedback! I’m sorry to hear about the hot water and heating issues you experienced, but I'm glad to know that Patricia was able to assist you and make your stay more enjoyable. Her dedication to helping guests is truly appreciated. Thank you for recognizing her efforts, and we hope your next visit will be even better!Regards,Front Desk Team
by A verified traveler
Posted 26 Oct 2024
The place is good and affordable. Needs updates and carpet is old and dirty.
Comment from Hotel Management
27 Oct 2024 by Front Desk Team, Hotel Management
Thank you for your feedback! We’re glad to hear you found our place good and affordable. We appreciate your comments about the need for updates and the carpet. We’re actively working on improvements to enhance our guests’ experience. We hope to welcome you back soon to see the changes!Regards,Front Desk Team
by A verified traveler
Posted 26 Oct 2024
Comment from Hotel Management
26 Oct 2024 by Front Desk Team, Hotel Management
Thank you for your shining review. We would love to welcome you very soon again at the property.Regards,Front Desk Team
by A verified traveler
Posted 25 Oct 2024
Comment from Hotel Management
26 Oct 2024 by Front Desk Team, Hotel Management
Thank you for taking the time to put in a review for us. Please let us know what could have made you stay a 5/5.Regards,Front Desk Team
by A verified traveler
Posted 24 Oct 2024
Comment from Hotel Management
26 Oct 2024 by Front Des team, Hotel Management
Thank you for taking the time to put in a review for us. Please let us know what could have made you stay a 5/5. Regards,Front Desk Team
by A verified traveler
Posted 22 Oct 2024
Comment from Hotel Management
26 Oct 2024 by Front Desk Team, Hotel Management
Thank you, John, for taking the time to put in a review for us. Please let us know what could have made you stay a 5/5.Regards,Front Desk Team
by A verified traveler
Posted 14 Oct 2024
Comment from Hotel Management
15 Oct 2024 by Front Desk Team, Hotel Management
Thank you, Jesse, for your shining review. We would love to know what would have made your stay a 5/5. Please do not hesitate to contact us.Thanks,Front Desk Team
