Ratings based on 967 Verified Reviews
3.6 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Surprise
Posted 25 Nov 2024
There was no ice cube tray in the refridgerator and no ice dispenser on the property. I had to ask for a blanket.
Comment from Hotel Management
26 Nov 2024 by Hotel Management, Hotel Management
Dear Richard, Thank you for being our guest. We are sorry for the experience you had during your recent visit to our hotel, and we understand that our service did not meet your expectations. Being an extended-stay hotel, all our rooms have full-size refrigerators with ice trays, so we do not have any ice machines. However, we are sorry for any disappointment. We will discuss with the team to ensure we check the rooms thoroughly before delivering them to the guests. Our front desk team is always here to assist you. Apart from this, we also hope you had a pleasant stay and would return for another seamless time. Sincerely,Hotel Management
by A verified traveler
Posted 25 Nov 2024
Nice place
Comment from Hotel Management
26 Nov 2024 by Hotel Management, Hotel Management
Dear Lorrie, Thank you for taking the time to share your feedback about your time with us. It is nice to know you had a good stay and were pleased with the outstanding service. Our entire staff will be thrilled to hear your compliments. Please return to enjoy another flawless experience at Extended Stay America. Sincerely,Hotel Management
by A verified traveler
Posted 25 Nov 2024
Good staff nice area
by A verified traveler from Anaheim
Posted 23 Nov 2024
by A verified traveler
Posted 19 Nov 2024
The staff was courteous and polite. The room was clean and spacious. We were able to have our pet travel and stay with us. It was a great experience.
Comment from Hotel Management
20 Nov 2024 by Hotel Management, Hotel Management
Dear Karen, Thank you for choosing Extended Stay America and for this outstanding review! We are delighted to hear that our team’s courteous service, along with our immaculate and spacious accommodations, contributed to your enjoyable stay. It’s great that we could accommodate your pet as well, ensuring a comfortable stay for everyone. We truly appreciate your feedback and are pleased that your visit was a great one. We look forward to welcoming you and your pet back for another fantastic stay in the future!Sincerely,Hotel Management
by A verified traveler
Posted 14 Nov 2024
by A verified traveler
Posted 13 Nov 2024
Very poor place to stay. Needs a revamp sooner than later. Rooms not properly cleaned between guests, so that we found an article of clothing from the previous people. Shower barely worked and hot water was extremely limited.
Comment from Hotel Management
14 Nov 2024 by Hotel Management, Hotel Management
Dear Silvia, Thank you for taking the time to share your feedback. We want our guests to have a clean and comfortable hotel experience. Therefore, we sincerely apologize for not meeting your expectations upon arrival. Our commitment to cleanliness is of utmost importance, and we will review the areas to address your concerns with our housekeeping team to maintain the highest standards throughout the property. Our front desk team is always here to assist you. Please give us another opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
by A verified traveler
Posted 6 Nov 2024
by A verified traveler
Posted 6 Nov 2024
They locked the front door ! I was standing outside freezing to death trying to get in at 4am... AND THE FRONT DOOR WAS LOCKED!!!! Like it was a prison! I had tp go back to my car to warm up and find a # for the front desk. They had no idea how the door became locked... because some imbecile employee wasn't using their head, that's how!
Comment from Hotel Management
7 Nov 2024 by Hotel Management, Hotel Management
Dear Debbe, We sincerely apologize for the inconvenience you experienced on your arrival. Allow us to check with our team to find out what went wrong and how we can improve this experience. Please know this is not a typical occurrence, and we take these matters very seriously. Apart from this, we hope you had a pleasant stay. Please give us another opportunity, as we welcome the chance to provide you with an outstanding visit.Sincerely, Hotel Management
by A verified traveler
Posted 4 Nov 2024
There was no toilet paper holder, fridge had previous guests food, there was trash underneath the bed, only 1 shampoo for 2 bed room
Comment from Hotel Management
5 Nov 2024 by Hotel Management, Hotel Management
Dear Guest, We sincerely appreciate your feedback, and we extend our apologies for the oversight by our housekeeping staff during your recent stay. It is disappointing to learn that your experience did not meet our high standards. We take this matter very seriously and will ensure that such oversights are not repeated. Your patience during your stay is greatly appreciated. We value your patronage, and we hope to have the privilege of hosting you again in the future, providing you with a flawless and memorable experience that reflects our commitment to excellence.Sincerely,Hotel Management
