Ratings based on 972 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Sep 2024
Don’t recommend you staying at this hotel if you can’t stand the heat as they have a poor HVAC system and high room temperature. I’ve requested to change the room but still no any luck - the second room that they have arranged for us was even worse. I could not sleep peacefully during the entire stay.
Comment from Hotel Management
10 Sep 2024 by Reservation Desk, Hotel Management
Thank you for taking the time to tell us about your experience at the Grand Mercure Okinawa Cape Zanpa Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Best regards,
by A verified traveler
Posted 3 Sep 2024
Comment from Hotel Management
10 Sep 2024 by Reservation Desk, Hotel Management
Thank you for choosing and staying Grand Mercure Okinawa Cape Zanpa Resort at this time.We appreciate your review of our hotel! We will continue our effort to provide the best service for our guests.We hope to see you again very soon.Best regards,
by A verified traveler
Posted 1 Aug 2024
Comment from Hotel Management
29 Aug 2024 by 宿泊予約係, Hotel Management
この度はグランドメルキュール沖縄残波岬リゾートをご利用いただき誠にありがとうございました。また、クチコミへのご投稿ありがとうございます。しかしながらこの度のご宿泊におきましては、お客様にとって満足いただけるご滞在を提供できず大変申し訳ございませんでした。これからも、お客様の目線に立った心地のよいサービス・設備でお迎えできますよう日々精進してまいります。改めまして当ホテルをご利用いただけますことをスタッフ一同心よりお待ち申し上げております。
by A verified traveler
Posted 26 Jul 2024
Comment from Hotel Management
16 Aug 2024 by Reservation Desk, Hotel Management
Thank you for choosing and staying our hotel at this time.We appreciate your review of our hotel!We will continue our effort to provide the best service for our guests.We hope to see you again very soon.Best regards,
by A verified traveler
Posted 24 Jul 2024
Unfortunately the main reason we biked the hotel the slide and water amenities, where either not there or very limited/restricted.
Comment from Hotel Management
25 Jul 2024 by Reservation Desk, Hotel Management
Thank you for taking the time to tell us about your experience at the Grand Mercure Okinawa Cape Zanpa Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Best regards,
by A verified traveler from Charlotte
Posted 19 Jul 2024
Comment from Hotel Management
12 Aug 2024 by Reservation Desk, Hotel Management
Thank you for choosing and staying Grand Mercure Okinawa Cape Zanpa Resort at this time.We appreciate your review of our hotel! We will continue our effort to provide the best service for our guests.We hope to see you again very soon.
by A verified traveler
Posted 11 Jul 2024
Comment from Hotel Management
1 Aug 2024 by Reservation Desk, Hotel Management
Dear Sierra,We very much appreciate your review regarding your stay at the Grand Mercure Okinawa Cape Zanpa Resort. We will continue our effort to provide the best service for our guests.We hope to see you again very soon.Best regards,
by A verified traveler
Posted 30 Jun 2024
Only dislike was the same food was served everyday. No variety in food. All the same everyday.
Comment from Hotel Management
2 Jul 2024 by Reservation Desk, Hotel Management
Thank you for staying Grand Mercure Okinawa Cape Zanpa Resort at this time.We appreciate your review of our hotel! I’d like to use your comment as a reference.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
by A verified traveler
Posted 25 Jun 2024
Check-in staff was very friendly, courteous & helpful
Comment from Hotel Management
26 Jun 2024 by Reservation Desk, Hotel Management
Thank you for choosing and staying our hotel at this time.We appreciate your review of our hotel! We will continue our effort to provide the best service for our guests.We hope to see you again very soon.Best regards,
by A verified traveler
Posted 12 Apr 2024
The area was very safe and quiet. An excellent place to get away from the hustle of a city. Transport to the city is not ideal if you don’t have a car, so keep that in mind if you’d like to tour the area. There is not much near by. The food was excellent but lacked diversity as the menu did not change over the days we were there.
Comment from Hotel Management
1 Jun 2024 by Reservation Desk, Hotel Management
Thank you for taking the time to tell us about your experience at the Grand Mercure Okinawa Cape Zanpa Resort.We will continue our effort to provide the best service for our guests.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Best regards,
