Ratings based on 887 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Chippenham
Posted 15 Nov 2024
Very close to Yokohama station for transportation and shopping. Quiet and large rooms
by A verified traveler
Posted 23 Oct 2024
Good
Comment from Hotel Management
23 Oct 2024 by Yokohama Bay Sheraton Hotel & Towers, Hotel Management
Thank you very much for choosing Yokohama Bay Sheraton Hotel & Towers. We will make every effort to further satisfy you in the future. We look forward to your continued patronage. We look forward to welcoming you again.
by A verified traveler
Posted 16 Oct 2024
Perfect location to all transportation, food and shopping. Highly highly recommend
Comment from Hotel Management
23 Oct 2024 by Yokohama Bay Sheraton Hotel & Towers, Hotel Management
Thank you very much for choosing Yokohama Bay Sheraton Hotel & Towers. We will make every effort to further satisfy you in the future. We look forward to your continued patronage. We look forward to welcoming you again.
by A verified traveler
Posted 15 Oct 2024
The room is quite small. That’s about the only dislike
Comment from Hotel Management
23 Oct 2024 by Yokohama Bay Sheraton Hotel & Towers, Hotel Management
Thank you very much for choosing Yokohama Bay Sheraton Hotel & Towers. We will make every effort to further satisfy you in the future. We look forward to your continued patronage. We look forward to welcoming you again.
by A verified traveler
Posted 27 Aug 2024
This hotel is located directly across from the Yokohama train station with quick access via elevator and underground hallways. There are multiple restaurant options, and we tried two - breakfast in the morning on the second floor and cocktails and snacks on the top floor with a piano player and a beautiful view of the city. The staff was wonderful, the room was clean, quiet and cozy.
Comment from Hotel Management
28 Aug 2024 by Yokohama Bay Sheraton Hotel & Towers, Hotel Management
Thank you for staying at the Yokohama Bay Sheraton Hotel & Towers. Thank you very much for your positive feedback. We are glad to hear that you enjoyed your stay at our hotel. We look forward to welcoming you again.
by A verified traveler
Posted 19 Aug 2024
I didnt like how they didnt say i would have to pay to use the pool
Comment from Hotel Management
19 Aug 2024 by Yokohama Bay Sheraton Hotel & Towers, Hotel Management
Dear Ms. Marie,Thank you for staying at the Yokohama Bay Sheraton Hotel & Towers. We sincerely apologize for the lack of information regarding the use of the swimming pool. We will make every effort to improve the situation in the future. We look forward to having you stay with us again.
by A verified traveler
Posted 8 Aug 2024
I booked a city view we looked out onto a train station
We went to swim in the pool and it cost us 2,200.00 yen each and coolly use for 1 hour
There are extra hidden fees all over this hotel
Comment from Hotel Management
10 Aug 2024 by Yokohama Bay Sheraton Hotel & Towers, Hotel Management
Thank you for your feedback.We apologize for the inadequate explanation of the additional charges for the use of the fitness center and other facilities.We sincerely apologize for not meeting your expectations. We will continue to make efforts to improve our services and look forward to having the opportunity to serve you again in the future.
by A verified traveler
Posted 31 Jul 2024
I had wait for a long time to check-in, the first in the lobby area which if you sit at the chair you had to order something. I order a lemon soda and it's cost 1400 yen. Then I was took to 26th floor, Shelton Club check-in area, and told I can get some snack & drink. I was wondering why I couldn't be here, since I reserved The Shelton club room. The floor in the room has some uneven level under the carpet, and I almost tripped over a few times. I'm old and needed nice smooth floor. The place is not good as the onsen ryokan in Echigo Yuzawa, but it cost much high price. I stayed at Shelton a few times at other area, and this is the worst place. Staffs are not really good, maybe because it in Yokohama. I don't think I'll go back there, and find other hotel when I visit Yokohama in future.
Comment from Hotel Management
2 Aug 2024 by Yokohama Bay Sheraton Hotel & Towers, Hotel Management
Thank you for your feedback. We apologize for the long wait during check-in and the confusion about the Sheraton Club. Club floor rooms are located on floors 24F to 27F, and although your room was a club floor room, and we regret our insufficient explanation.We are sorry for the uneven floor in your room and any discomfort it caused. Your safety and comfort are our priorities.We regret that your experience did not meet your expectations. We will work to improve our service and hope you might give us another chance in the future.
by A verified traveler
Posted 26 Jul 2024 on Hotels
Comment from Hotel Management
29 Jul 2024 by Yokohama Bay Sheraton Hotel & Towers, Hotel Management
Thank you very much for choosing Yokohama Bay Sheraton Hotel & Towers. We will make every effort to further satisfy you in the future. We look forward to your continued patronage. We look forward to welcoming you again.
by A verified traveler
Posted 25 Jul 2024 on Hotels
The service was very good. But I have a question about the cleanliness of the room
Comment from Hotel Management
25 Jul 2024 by Yokohama Bay Sheraton Hotel & Towers, Hotel Management
Thank you for taking time out of your busy schedule to post this review.We are pleased to hear that you are satisfied with our overall service, but we are very sorry to hear that there were some deficiencies in the cleaning.We will do our best to make your stay more comfortable next time.We look forward to welcoming you again.
