Ratings based on 965 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
This hotel is in prime location! So many food options nearby we were able to walk everywhere we needed! Really convenient having a McDonald’s at the end of the block because that’s where we went for breakfast. We did opt in for the complementary breakfast and paid extra for it, but we did not like the options so that was kind of a waste. Next time we’ll book again without opting into the breakfast.! This is a very quiet hotel with washers and dryers, which was extremely beneficial, especially because the washer and dryers were built in so I didn’t have to come back and change the load. My clothes are dried at the end. The staff was very friendly however cleaning the hotel room was a must after four days and we didn’t really want a room service but we had to get it. All in all we had an amazing day at the staff was very friendly and helpful even with the language barrier.
Comment from Hotel Management
23 Nov 2024 by Sotetsu Fresa Inn Kawasaki Station East Front Desk, Hotel Management
Thank you for choosing Sotetsu Fresa Inn Kawasaki Station East Exit.We are very pleased to hear that you had a pleasant stay at our hotel and that we have received high praise from our guests.We would like to thank you again for your compliments regarding our location, systems, and staff.As for the breakfast, we will take this into consideration to improve our services in the future. Thank you very much for your valuable feedback.We will continue to make every effort to provide services that meet your expectations.Thank you for taking time out of your busy schedule to write a word of mouth.All of us at the hotel look forward to welcoming you again.
by A verified traveler
Posted 20 Nov 2024
Beautiful view of the city street and great room for 1 adult. Had everything I needed and more!
Comment from Hotel Management
20 Nov 2024 by reception, Hotel Management
Thank you for choosing Sotetsu Fresa Inn Kawasaki Station East Exit.We are very pleased to hear that you had a pleasant stay and that you gave us high praise for our location, view, and rooms.Thank you very much for taking time out of your busy schedule to write this review.We will not rest on our laurels and will continue to strive to be the hotel of choice for our guests.We look forward to welcoming you again.
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
19 Nov 2024 by N, Hotel Management
Thank you very much for using our hotel.We would also like to thank you for taking the time to leave a positive review.We look forward to welcoming you soon.
by A verified traveler
Posted 17 Nov 2024
The best thing about this hotel is the location because it's so close to Haneda Airport. The hotel itself is close to train station and has a lot of shops, malls and restaurants within the vicinity. The double room is good and quite bigger compare to other hotels considering that Japan hotel rooms are known to be small. It was my 2nd time in this hotel and would love to stay again in the near future.
Comment from Hotel Management
19 Nov 2024 by N, Hotel Management
Thank you very much for using our hotel.We are very grateful for your many compliments.Our hotel is easily accessible from both JR Kawasaki Station and Keikyu Kawasaki Station,and there are convenience stores and restaurants in the surrounding area, so we believe the location will not cause you any inconvenience during your stay.In addition, our rooms are larger than those of other business hotels, and our large bathtubs where you can stretch your legs have been well received by many guests.All our staff look forward to welcoming you back soon.
by A verified traveler
Posted 16 Nov 2024
easy check in and out. cute cafe nextdoor. friendly service.
Comment from Hotel Management
16 Nov 2024 by reception, Hotel Management
Thank you for choosing Sotetsu Fresa Inn Kawasaki Station East Exit.We are very pleased to hear that you had a pleasant stay and that you gave us high marks and compliments on our services, systems, and café.We will not rest on our laurels and will continue to strive to be the hotel of choice for our guests.Thank you for taking time out of your busy schedule to write this review.We look forward to welcoming you again.
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
17 Nov 2024 by Sotetsu Fresa Inn Kawasaki Station East Front Desk, Hotel Management
Thank you for choosing Sotetsu Fresa Inn Kawasaki Station East Exit.We are very pleased that you have chosen our hotel as the place to spend your precious time.We will continue to make every effort to be a hotel that is loved by everyone.We look forward to welcoming you again.
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
12 Nov 2024 by N, Hotel Management
Thank you very much for using our hotel.Thank you very much for taking the time out of your busy schedule to post a review. Thank you for your continued support.
by A verified traveler
Posted 11 Nov 2024
Great location to go back and forth to Tokyo. Friendly receptionist, quick and easy self check-in and out. Clean room.
Comment from Hotel Management
12 Nov 2024 by N, Hotel Management
Thank you very much for using our hotel.Thank you very much for your busy review.We are very happy to hear that you were satisfied with the ease of access and the rooms.All of our staff will continue to strive to become a hotel that is loved by our customers. We look forward to your continued support of Sotetsu Fresa Inn Kawasaki.We look forward to serving you again.
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
12 Nov 2024 by N, Hotel Management
Thank you very much for using our hotel.Thank you very much for taking the time out of your busy schedule to post a review. Thank you for your continued support.
by A verified traveler
Posted 10 Nov 2024
The room is nice and comfortable! Shopping very convenient.
Comment from Hotel Management
12 Nov 2024 by N, Hotel Management
Thank you very much for using our hotel.Thank you very much for your busy review.We are very happy to hear that you were satisfied with the ease of access and the rooms.All of our staff will continue to strive to become a hotel that is loved by our customers. We look forward to your continued support of Sotetsu Fresa Inn Kawasaki.We look forward to serving you again.
