Ratings based on 958 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Jan 2025
Amazing hospitality and service
Comment from Hotel Management
13 Jan 2025 by N, Hotel Management
Thank you very much for staying at our hotel.Thank you for your highly rated reviews.We look forward to seeing you again.thank you.
by A verified traveler
Posted 12 Jan 2025
Standard business hotel in Japan. The pictures of the room were much nicer. The bathroom is dated
Comment from Hotel Management
13 Jan 2025 by N, Hotel Management
Thank you very much for staying at our hotel.Thank you for your review.The reviews I received will be used in the futureWe will utilize the information in facility management.I look forward to seeing you again.thank you.
by A verified traveler
Posted 7 Jan 2025
Comment from Hotel Management
11 Jan 2025 by Sotetsu Fresa Inn Kawasaki Station East Front Desk, Hotel Management
Thank you very much for choosing Sotetsu Fresa Inn Kawasaki Station East Exit.We are very pleased that you have chosen our hotel as the place to spend your precious time.We will continue to make every effort to be a hotel that is loved by everyone.We look forward to welcoming you again.
by A verified traveler from San Francisco
Posted 6 Jan 2025
The only thing that I do not like is the absence of breakfast buffet, like other Sotetsu Fresa Inn.
Comment from Hotel Management
11 Jan 2025 by Sotetsu Fresa Inn Kawasaki Station East Front Desk, Hotel Management
Thank you for choosing Sotetsu Fresa Inn Kawasaki Station East Exit.All of us at Sotetsu Fresa Inn Kawasaki are very pleased to have received such a high evaluation from you.However, we are sorry that our breakfast did not meet your expectations. We will take this into consideration when improving our service in the future.We will continue to make every effort to be a hotel that is loved by everyone.Thank you very much for taking time out of your busy schedule to write a review of our hotel.We sincerely look forward to welcoming you again.
by A verified traveler
Posted 4 Jan 2025
Tbf we only came here because everything in Tokyo was booked out BUT pleasant surprise. Train station was a 5 minute walk, eateries everywhere we enjoyed it
Comment from Hotel Management
5 Jan 2025 by Sotetsu Fresa Inn Kawasaki Station East Front Desk, Hotel Management
Thank you for choosing Sotetsu Fresa Inn Kawasaki Station East Exit.We are very pleased to hear that you had a pleasant stay at our hotel and that you gave us a high evaluation.We will continue to make every effort to provide services that meet your expectations.Thank you for taking time out of your busy schedule to write this review.We look forward to welcoming you again.
by A verified traveler
Posted 2 Jan 2025
Easy to and from Haneda Airport, good connections to other parts of the city. Staff are friendly & helpful, you feel welcomed. Will stay again next time in Tokyo.
Comment from Hotel Management
5 Jan 2025 by Sotetsu Fresa Inn Kawasaki Station East Front Desk, Hotel Management
Thank you very much for choosing Sotetsu Fresa Inn Kawasaki Station East Exit.All of us at Sotetsu Fresa Inn Kawasaki are very pleased to hear your words of praise and high evaluation of our hotel.We are also encouraged to receive compliments on our customer service.We will continue to make every effort to provide services that meet your expectations.Thank you for taking time out of your busy schedule to write this review.We sincerely look forward to welcoming you again.
by A verified traveler from Apopka
Posted 29 Dec 2024
The rooms are small, but managable. The hotel is very close to both JR and KK lines, which allows for easy transportation around Tokyo
Comment from Hotel Management
30 Dec 2024 by Sotetsu Fresa Inn Kawasaki Station East Front Desk, Hotel Management
Thank you for choosing Sotetsu Fresa Inn Kawasaki Station East Exit.We are very pleased to hear that you had a pleasant stay at our hotel and that you gave us a high evaluation.We will continue to make every effort to provide services that meet your expectations.Thank you for taking time out of your busy schedule to write this review.We all look forward to welcoming you again.
by A verified traveler
Posted 24 Dec 2024
I loved it and the area
Comment from Hotel Management
29 Dec 2024 by Sotetsu Fresa Inn Kawasaki Station East Front Desk, Hotel Management
Thank you for choosing Sotetsu Fresa Inn Kawasaki Station East Exit.We are very pleased to hear that you had a pleasant stay at our hotel and that you gave us a high evaluation.We will continue to make every effort to provide services that meet your expectations.Thank you for taking time out of your busy schedule to write this review.We all look forward to welcoming you again.
by A verified traveler
Posted 23 Dec 2024
The staff was amazing and willing to help with anything we needed!
Comment from Hotel Management
29 Dec 2024 by Sotetsu Fresa Inn Kawasaki Station East Front Desk, Hotel Management
Thank you very much for choosing Sotetsu Fresa Inn Kawasaki Station East Exit.All of us at Sotetsu Fresa Inn Kawasaki are very pleased to hear your words of praise and high evaluation of our hotel.We are also encouraged to receive compliments on our customer service.We will continue to make every effort to provide services that meet your expectations.Thank you for taking time out of your busy schedule to write this review.We sincerely look forward to welcoming you again.
by A verified traveler
Posted 23 Dec 2024
Comment from Hotel Management
13 Jan 2025 by N, Hotel Management
Thank you very much for staying at our hotel.Thank you for your highly rated reviews.We look forward to seeing you again.thank you.
