Ratings based on 73 Verified Reviews

3.8 out of 5
73% of guests recommend
3.7 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted 22 Jul 2024
This hotel is near the station. It's an older hotel but good stay.
5 out of 5
by A verified traveler

Posted 29 May 2024
I like the staff but mostly how the hotel look . Very classic and clean .
4 out of 5
by A verified traveler

Posted 7 May 2024
Kinda old
3 out of 5
by A verified traveler

In Japan?

Posted 28 Oct 2023 on Hotels
Oddest of hotels. It’s a 10 story hotel that in reality a wedding chapel with rooms. My 10th floor room had three small windows with bathroom glass obscuring any view, and was decorated with plastic ivy. A couch with stained upholstery graced one end of the room, but as there were no table or bedside lamps, there was no reason to sit on it.
4 out of 5
by A verified traveler

Posted 24 Aug 2023
We are not sure why there was a dog-themed event going on. The hotel was nice, staff were great, but we didn't see any indication of it beforehand and it was quite a surprise.
2 out of 5
by A verified traveler from Tokyo

Posted 8 Aug 2020
Good facility bad management. Room as shown on picture the reason I selected this place. When I checked in, they tried to put me in a poorer room w then audacity to tell me it was an upgrade. It took me an hour to straighten out the bait and switch. In the end the manager reluctantly gave me a decent room. Had I been unable to articulate in Japanese the overall experience would have been horrible.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 7 Nov 2019
5 out of 5
by A verified traveler

Posted 27 Sep 2018 on Hotels
Comment from Hotel Management
5 Oct 2018 by 湘南クリスタルホテル, Hotel Management
ご利用誠にありがとうございました またのご利用お待ちしております!
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 26 Jun 2018 on Hotels
4 out of 5
by A verified traveler

Posted 11 Nov 2024
お部屋にコンセントが一つしか無かったので、不便でした。 フリーWifiは、遅いです。