Ratings based on 419 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Higashi-Hiroshima
Posted 18 Nov 2024
Everything was goood
Comment from Hotel Management
21 Nov 2024 by Manager Yoshida, Hotel Management
Thank you for choosing JR East Hotel Mets Yokohama Tsurumi from among the many hotels available.All our staff are very pleased to hear that you had a comfortable and relaxing stay.We hope you will use JR East Hotel Mets Yokohama Tsurumi again if you are in the area.Thank you for taking the time to post a review despite your busy schedule.
by A verified traveler
Posted 7 Nov 2024
I really enjoyed staying for ten days at the Hotel Mets.
Clean and everytining was there I needed. Also it was quiet even though it locates in a center of the town.
Comment from Hotel Management
8 Nov 2024 by Manager Yoshida, Hotel Management
Thank you for staying at JR East Hotel Mets Yokohama Tsurumi.All of our staff are very pleased to read your review, which indicates that you had a comfortable stay during your stay.We will continue to strive to improve our services and facilities so that we can provide a hotel where our guests can relax.We hope you will use our hotel again if you have business in the area.Thank you very much for taking the time to post a review despite your busy schedule.
by A verified traveler
Posted 3 Nov 2024
It offered everything I needed.
Comment from Hotel Management
6 Nov 2024 by Manager Yoshida, Hotel Management
Thank you very much for staying at JR East Hotel Mets Yokohama Tsurumi.All of our employees are very happy to hear that you enjoyed your stay with us.We will continue to strive to improve our services and enhance our facilities, aiming to be a hotel where our customers can relax.All of our staff are looking forward to your next visit.Thank you very much for taking the time out of your busy schedule to post a review.
by A verified traveler from Irvine
Posted 2 Nov 2024
by A verified traveler
Posted 16 Sep 2024
Don't opt for breakfast option its just a voucher for Starbucks . rooms farily big for Japan
Comment from Hotel Management
19 Sep 2024 by Manager Yoshida, Hotel Management
Thank you very much for staying at JR East Hotel METS Yokohama Tsurumi.As you have mentioned in your review, we sell 1,200 yen worth of tickets at our hotel.Thank you also for your compliments regarding the size of your room.We look forward to having you stay with us again when you are in the neighborhood.We look forward to welcoming you again.
by A verified traveler from TOLEDO
Posted 21 Jul 2024 on Travelocity
Easy access to trains and buses
Comment from Hotel Management
25 Jul 2024 by Manager Yoshida, Hotel Management
Thank you very much for staying at JR East Hotel METZ Yokohama Tsurumi.Our hotel is conveniently located just a minute walk from JR Tsurumi Station and Keikyu Tsurumi Station, and has been well received by many guests for its convenience.We will continue to strive to improve our services every day in order to provide our guests with a relaxing stay.We hope you will visit us again when you come to the neighborhood.Thank you very much for taking time out of your busy schedule to write this review.
by A verified traveler
Posted 23 Jun 2024
Very considerate staff!
Comment from Hotel Management
27 Jun 2024 by Manager Yoshida, Hotel Management
Thank you very much for staying at JR East Hotel Mets Yokohama Tsurumi.Also, your compliments to our staff are very encouraging. Thank you again.We will continue to strive to improve our services every day so that our customers can spend their time comfortably.We hope that you will use our hotel again when you are in the area.Thank you very much for taking the time out of your busy schedule to post a review.
by A verified traveler
Posted 9 Jun 2024
Good serves and helpful workers.
Comment from Hotel Management
12 Jun 2024 by Manager Yoshida, Hotel Management
Thank you very much for staying at JR East Hotel Mets Yokohama Tsurumi.We would also like to thank you for your compliments regarding our service and staff. Thank you again.We will continue to strive to improve our services every day, aiming to be a hotel where our customers can relax.All of our staff are looking forward to your next visit.Thank you very much for taking the time out of your busy schedule to post a review.
by A verified traveler
Posted 1 Jun 2024
I had a fantastic stay and perfect location to travel
Comment from Hotel Management
4 Jun 2024 by Manager Yoshida, Hotel Management
Thank you for staying at JR East Hotel Mets Yokohama Tsurumi.We are very pleased to read that you had a comfortable stay.We hope you will stay with us again the next time you are in the area.Thank you for taking the time to post a review despite your busy schedule.
by A verified traveler
Posted 1 May 2024
The person would not check you in. They have a machine that is not the most user friendly. It told me to scan my passport, and it kept saying scanning. Then a man came up on a screen and snapped you have to scan the other passport. That's not what the screen was saying and he snapped back just scan the other one.
Comment from Hotel Management
4 May 2024 by Manager Yoshida, Hotel Management
Thank you very much for staying at JR East Hotel Mets Yokohama Tsurumi.We would also like to thank you for your valuable feedback. We sincerely apologize for the inconvenience caused due to the automatic payment machine not working properly. All of our staff will continue to strive to be a hotel that satisfies our customers, so we hope that you will use our hotel again when you are in the area.Thank you very much for taking the time out of your busy schedule to post a review.
