Ratings based on 263 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Sep 2024
Very good value. Hotel was quiet and room was very adequate. Small by some western standards with refrigerator and kettle for coffee. Some dining options close by including Denny’s and some fast food options such as McDonald’s and Dominos. 8-10 minutes walk from nearest train and bus station. Would def stay again as I was in that area for very specific reasons.
Comment from Hotel Management
4 Oct 2024 by Hotel Kajigaya Plaza Front, Hotel Management
Thank you for staying at Hotel Kajigaya Plaza. We are very happy to receive your kind words about our hotel. Thank you for taking the time to post your review. We look forward to welcoming you back soon
by A verified traveler
Posted 3 Sep 2024
Comment from Hotel Management
5 Oct 2024 by ホテル梶ヶ谷プラザ, Hotel Management
この度はホテル梶ヶ谷プラザにご宿泊いただきまして誠にありがとうございます。今回このような高評価を頂戴でき大変光栄に存じます。今後とも変わらぬご愛顧を賜りますようお願い申し上げます。
by A verified traveler
Posted 31 Aug 2024
Comfortable, clean and quiet. Not a great breakfast buffet, though.
Comment from Hotel Management
5 Sep 2024 by ホテル梶ヶ谷プラザ フロント, Hotel Management
Thank you for staying at Hotel Kajigaya Plaza.All of our staff members were relieved that you were generally satisfied.Thank you for your valuable feedback regarding the breakfast.We are striving to enhance our services and taking steps in the future.We look forward to seeing you again.Yours faithfully,
by A verified traveler
Posted 28 Jul 2024
For the price this is a great hotel. Very happy with the stay.
Comment from Hotel Management
5 Sep 2024 by ホテル梶ヶ谷プラザ フロント, Hotel Management
Thank you for staying at Hotel Kazigaya Plaza.All the staff are relieved that you were satisfied.We look forward to seeing you again.
by A verified traveler
Posted 29 Apr 2024 on Orbitz
A very nice bath with sauna
Comment from Hotel Management
29 Apr 2024 by Hotel Staff, Hotel Management
Thank you for your stay.We look forward to seeing you again.
by A verified traveler
Posted 13 Apr 2024
Staff members are very helpful. They wanted to help us.
We loved and relaxed with the bath and sauna downstairs, which was opened until 12am, the last entry was 11.30pm.
There was no safety box in the room.
We enjoyed Japanese breakfast which was lovely.
There was no bread, buns, cereals and fruits. Some westerners wanted to eat bread so they were upset.
The check out was 12pm so we were relaxed until then and I felt it was comfortable for us to stay.
Comment from Hotel Management
15 Apr 2024 by Hotel Kajigaya Plaza, Hotel Management
All of our staff members were relieved that you were generally satisfied. Thank you for your valuable feedback regarding the breakfast. We are striving to enhance our serviced and taking steps in the future. We look forward to seeing you again. Yours faithfully,
by A verified traveler from Union City
Posted 30 Aug 2023
The hotel lobby is on the 2nd floor and there’s no attendant on the first, so it’s slightly confusing if you don’t read Japanese or have a translation app. The hotel is easy to spot with transportation close by. The rooms are decently sized for singles - I don’t know about the doubles. The breakfast is good and has normal selections - nothing super fancy, but feels like a home cooked meal. The staff was great.
by A verified traveler
Posted 23 Feb 2023
Comment from Hotel Management
6 Apr 2023 by フロント, Hotel Management
Ryan 様 この度はホテル梶ヶ谷プラザにご宿泊いただき誠にありがとうございます。高評価を頂きまして大変光栄に思います。今後も皆様に安全かつ快適な空間のご提供ができますようスタッフ一同一丸となりまして努めてまいりますので今後とも当ホテルをよろしくお願い申し上げます。今回はご多忙中、ご投稿くださいまして誠にありがとうございました。またのご利用をお待ち致しております。ホテル梶ヶ谷プラザ
by A verified traveler
Posted 13 Jun 2019 on Hotels
So good 👍
by A verified traveler from Gold Coast, Australia
Posted 7 Apr 2019 on Wotif
This hotel provided great value for money. The rooms are small but I had an excellent night's sleep. We really enjoyed the buffet breakfast. The food was very tasty. It was an easy walk to the train station.
