Ratings based on 138 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
3.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Jun 2024
It was hard for international to get a hold of virtual check in. Phone number for emergency, but we don't have a way to call. We got locked out, unable to reach an alive person. Messaged via Expedia, no response.
finally we were able to figure out the code to get in. Everything was in Japanese.
Comment from Hotel Management
13 Jun 2024 by Grand Cave Yokohama, Hotel Management
Thank you for taking the time to write a review and for your honest feedback.We will check your feedback carefully and use it to further improve our services for our guests in the future.
by A verified traveler
Bad memories
Posted 6 Jun 2024 on HotelsNo good
Comment from Hotel Management
13 Jun 2024 by Grand Cave Yokohama, Hotel Management
Thank you very much for your stay.We will make every effort based on your feedback to make your stay even more comfortable.
by A verified traveler
Posted 12 May 2024
The poeple were lovely the place was nice and quiet. It was a good size.
We absolutely loved it. I would highly recommend anyone visiting yokohama to stay here.
Comment from Hotel Management
12 May 2024 by Grand Cave Yokohama, Hotel Management
Thank you for staying. We are very happy to hear that you had a comfortable stay. Please let me know if you come to visit us again. Thank you very much!
by A verified traveler
Posted 26 Apr 2024
Tiny condominium in Yokohama. The room is furnished with four bunk beds, a small stove, a bathroom, and a very small toilet area. Check-in was done online by email before arrival. The condo is located about five minutes from a JR Station and ten minutes from Chinatown. I stayed for two nights and the only thing I did not like was the small toilet area. It was too small and you could not avoid hitting the toilet folding door when getting up from the toilet seat. Overall, it was an ok stay but I would not book there again if I come back to the area.
Comment from Hotel Management
27 Apr 2024 by Grand Cave Yokohama, Hotel Management
Thank you for your feedback and your stay. We'll take note of the details for improvement in the future.
by A verified traveler
Posted 1 Apr 2024 on Hotels
Comment from Hotel Management
3 Apr 2024 by Grand Cave Yokohama, Hotel Management
この度は数ある宿泊施設の中からこちらをお選びいただきありがとうございます。心より厚くお礼申し上げます。より一層お客様にお喜びをいただける場を目指し、精進を重ねて参ります。また機会がございましたらご連絡いただけると幸いです。ご滞在ありがとうございました。
by A verified traveler
Posted 30 Nov 2023
Comment from Hotel Management
31 Dec 2023 by Grand Cave Yokohama, Hotel Management
この度は当施設をご利用してくださりありがとうございました。また､お近くに来る際にご利用いただけますと幸いです。ありがとうございました！！
by A verified traveler
Posted 25 Nov 2023
Comment from Hotel Management
31 Dec 2023 by Grand Cave Yokohama, Hotel Management
この度は当施設をご利用してくださりありがとうございました。また､お近くに来る際にご利用いただけますと幸いです。ありがとうございました！！
by A verified traveler
Posted 24 Aug 2023 on Hotels
Comment from Hotel Management
11 Sep 2023 by GRAND CAVE YOKOHAMA , Hotel Management
ゲスト様お返事、ご対応が遅くなり大変失礼致しました。この旅は口コミを頂きましてありがとうございます。今後とも弊社ゲスト様へは快適なお時間をお過ごし頂ける様少しでも改善や室内の様子、状況などについて検討など行わせて頂きます。この度はご滞在頂きましてありがとうございました。
by A verified traveler
Posted 17 Jul 2023 on Hotels
Comment from Hotel Management
18 Jul 2023 by Grand Cave Yokohama, Hotel Management
この度はご宿泊いただきありがとうございました。快適にお過ごし頂けておりましたら大変嬉しく思います。またこちらにお越し頂くことがあればお声掛けください。ありがとうございました！
by A verified traveler
Posted 10 Jul 2023
Comment from Hotel Management
1 Aug 2023 by Grand Cave Yokohama, Hotel Management
Thank you for staying. We will continue to improve based on your opinion so that you can spend more comfortably. Thank you for your wonderful opinion and evaluation.
