Ratings based on 957 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Oct 2024
by A verified traveler
Posted 8 Oct 2024
i was at BWH 2015 , and i chose to stay here again because of my nice experience i had. its near the train station , taxi station, 3 convenient stores very near the area dining options too. the staff were very helpful and accommodationg. its been 9 years and a little bit old but the cleanliness is still evident. everyday they do housekeeping bringing new towels, robes, even replace my hotel slippers! i leave my room topsy turvy for my activity and return very clean and tidy and can rest at once... over all i will still come back to this place to stay. my only worry when i grow old is that front door dont have access for wheelchair but guest can use the elevator at the side.
by A verified traveler
Posted 5 Oct 2024
Near the train station
by A verified traveler
Posted 17 May 2024
Very accessible
by A verified traveler
Posted 24 Apr 2024
Overall it was good, but there was an area between two twin beds that had exposed bare floor where wire and cable was coming out. It looked very unkept, but other than that the hotel was fine.
Comment from Hotel Management
24 Apr 2024 by Monika, Hotel Management
Thank you for taking out your time to write us. We would like to apologize for such an unpleasant experience you had during your stay with us. We will make an effort to improve the wires of our guest room. We look forward to welcoming you in coming days.Best Regards,Monika Maharjan
by A verified traveler
Posted 8 Apr 2024 on Orbitz
This place was clean, but the walls need some maintenance. Staff were very helpful and courteous.
Comment from Hotel Management
13 Apr 2024 by Monika, Hotel Management
Thank you for staying in our hotel, Best Western Yokohama.All our staffs are very glad to hear that you found us helpful. Regarding the walls of our hotel room, we appologize for the bad impression you have had. We value your suggestion.We look forward to welcoming you in coming days.Thank you.Best Regards,Best Western Yokohama,Monika Maharjan
by A verified traveler
Posted 6 Apr 2024
Comment from Hotel Management
14 Apr 2024 by ベストウェスタン 横浜 フロント 遠藤, Hotel Management
この度はベストウェスタン横浜をご利用頂きまして、誠にありがとうございます。頂いた評価を励みに更なる高みを目指してまいりますので、今後もご贔屓して頂けますと幸いでございます。
by A verified traveler
Posted 6 Apr 2024
Comment from Hotel Management
1 May 2024 by Best Western Yokohama Reception Endo, Hotel Management
Thank you for your stay with at Best Western Yokohama.And also we appreciate your reveiw.We look forward to serving you again in the near future.
by A verified traveler
Posted 26 Mar 2024
small room but the beds were nice
Comment from Hotel Management
2 Apr 2024 by Monika Maharjan, Hotel Management
Dear Lawrence,Thank you for providing us with your valuable feedback. We’re disappointed to hear that our physicalspace wasn’t exactly to your liking. We hope you give us another chance soon, so we can share aneven more positive experience.Best Regards,Monika Maharjan
by A verified traveler
Posted 3 Mar 2024
Close to the station. Very friendly staff.
Comment from Hotel Management
2 Apr 2024 by Monika Maharjan, Hotel Management
Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with yourexperience.We look forward to welcoming you back to Best Western Yokohama in the near future.Thank you.Best Regards,Monika Maharjan
