Ratings based on 443 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Sep 2024
The hotel is right next Yogya station and the blaring horn is deafening every 15 mins to 30 mins. It’s honestly crazy. The noise is so overpowering that I could sleep for 3 nights straight. The close proximity to the station is a downside not upside. Avoid.
Comment from Hotel Management
30 Sep 2024 by Andreas, Hotel Management
Dear Abuzer, Warmest greeting from Neo Malioboro by ASTON.. I would like to take this opportunity to say thank you for choosing Neo Malioboro as your hotel accommodation. It was a pleasure to host you during your recent trip to Yogyakarta. Thank you for sharing your experience,we understand that noise can be a significant factor for many guests. We're sorry to hear that the proximity to the station didn't work out for you. We appreciate your feedback and will consider it as we work to improve our guests' experienceLast but not least, stay healthy and stay safe. We are waiting for your upcoming stay in the future. Your sincerely, Vera Indah Pratiwi General Manager
by A verified traveler
Posted 4 Sep 2024 on Hotels
Conveniently located near the shopping street of Malioboro.
Hotel is generally well maintained. However the door doesn’t shut completely and I have to ensure that the door is completely shut each time I enter/leave the room.
The train and traffic sounds goes on in the middle of the night. I was awoken but fortunately return to sleep quite easily, thanks to the comfortable bed. Will be a problem for light sleepers.
by A verified traveler
Posted 29 Jun 2024
Location of this hotel is excellent but room is run down curtains moldy, white towels are not white which I did not use, bedsheets with stains but is clean sheet. Kettle with white stains not clean.
by A verified traveler
Posted 17 Jun 2024 on Hotels
by A verified traveler
Posted 16 May 2024
Convenient of being across the train station.
by A verified traveler from Portland
Posted 15 May 2024
Convenient to train station.
by A verified traveler
Posted 9 May 2024
It was very close to the station and to Malioboro and all that it has to offer: shops, malls, street food, noise, but the area around the hotel was a nightmare to walk as there is so much traffic. We had to take a taxi to Prawirotaman to find a good area of restaurants that expected European clientèle. The hotel staff were friendly and helpful. The restaurant at breakfast was far too crowded, difficult to find a table. The food was not very exciting; it looked nice but most things we tried were pretty tasteless and the toaster did not toast.
by A verified traveler
Posted 18 Apr 2024
Cons: Staff is not accommodating, comes off rude. I booked 4 rooms for 3 nights. I requested an early check in just for 1 room for 12:30pm for my elderly mom to rest, they quickly said no. Without even trying. Comes the time to check in, only 3 rooms available. At first they were to put us on 2 different floors, not acknowledging our special requests which was agreed upon. Had to argue before they gave us 4 rooms on the same floor.
AND I didnt get the key for the 4th room until 5/5:30pm.
During check out, I asked for ONE room (out of the 4) to have a late check out at 2pm, and had to argue with the staff. You would think after giving us a late check in, they would just give us a late check in, but nope. Had to again argue about it before they gave in.
You see, great customer service goes a long way. They get ZERO star on that.
Rooms are small. Food was basic. Nothing to brag about. Lets just say, Im not coming back.
Pros: Location.
Comment from Hotel Management
25 Apr 2024 by Vera, Hotel Management
Dear Mrs. Trias, Warmest Greetings from Neo Malioboro Yogyakarta HotelThank you for taking the time to share your feedback with us. We apologize for the inconveniences you experienced during your stay. It's disappointing to hear that our service fell short of your expectations. Rest assured, your feedback is invaluable to us, and we'll address these issues with our team to ensure improvements are made. We strive to provide exceptional customer service and regret that we didn't meet that standard for you. We appreciate your highlighting of our location as a positive aspect and hope that you'll reconsider staying with us in the future, allowing us the opportunity to demonstrate the quality service we aim to deliver.Yours Sincerely, Vera Indah Pratiwi General Manager
by A verified traveler
Posted 13 Apr 2024
Liked the breakfast, awesome. Ate at the restaurant a couple of times, that was a nice experience, wonderful staff and great food. Walking nearby was an adventure, you have to walk on the street mostly. But it was very handy to the train station and close to Malioboro St which was nice.
by A verified traveler
Posted 24 Feb 2024 on Hotels
