Ratings based on 351 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Nov 2024
Comment from Hotel Management
29 Nov 2024 by スマイルホテル新大阪 フロント, Hotel Management
この度はスマイルホテル新大阪にご宿泊いただき誠にありがとうございます。まだまだ至らない点などあるかとは思いますが、これからもより一層お客様に喜んでいただけるよう日々精進して参りますので、お近くにお越しの際は当館をよろしくお願い申し上げます。またのご利用スタッフ一同心よりお待ちしております。スマイルホテル新大阪 フロント
by A verified traveler
Posted 28 Nov 2024
Vary clean and quiet, in a great location. Its a 5 minute walk from the station so you can easily get to anywhere from here. Truly a 10/10 I will be staying here for my next trip to Japan.
Comment from Hotel Management
29 Nov 2024 by Smile Hotel Shin-Osaka Front Desk, Hotel Management
We are relieved to hear that your stay with us was satisfactory.Thank you very much for staying at Smile Hotel Shin-Osaka.It is our greatest pleasure to hear that your stay with us was comfortable and that you would like to use our hotel again.We are sure that there are still some things we have not done well, but we will do our best every day to make our guests even more pleased with our hotel,We look forward to serving you again when you come to our neighborhood.We look forward to serving you again.Smile Hotel Shin-Osaka Front Desk
by A verified traveler
Posted 25 Nov 2024
Comment from Hotel Management
26 Nov 2024 by Smile Hotel Shin-Osaka Front, Hotel Management
「We are truly honored to receive the highest rating for our service.」Thank you very much for staying at Smile Hotel Shin-Osaka.I think there are still some areas where we are lacking, but we will continue to work hard every day to make our customers even more happy.If you are in the area, please visit our hotel.All of our staff are looking forward to seeing you again.
by A verified traveler
Posted 22 Nov 2024
Clean room, friendly staff
Comment from Hotel Management
22 Nov 2024 by smile hotel shinosaka, Hotel Management
Thank you very much for choosing our hotel from among the many lodging facilities available. All of us at the hotel would like to express our sincere appreciation. We would also like to thank you again for taking the time to provide us with such positive feedback on our service. It is a great pleasure to read your kind words. We are sorry to hear this, but we will continue to make every effort to provide a place that will please our guests even more. We hope that you will stop by again when you are in the area. All of us at Smile Hotel Shin-Osaka look forward to serving you. We look forward to serving you at Smile Hotel Shin-Osaka. Front Desk Smile Hotel Shin-Osaka
by A verified traveler
Posted 18 Nov 2024
Service was great. Very attentive staff.
Comment from Hotel Management
20 Nov 2024 by Smile Hotel Shin-Osaka Front Desk, Hotel Management
Thank you very much for choosing our hotel among the many lodging facilities available. All of us at the hotel would like to express our sincere appreciation. We would also like to thank you again for taking the time to provide us with such positive feedback on our service.It is a great pleasure to read your kind words. We are sorry to hear this, but we will continue to make every effort to provide a place that will please our guests even more.We hope that you will stop by again when you are in the area. All of us at Smile Hotel Shin-Osaka look forward to serving you. We look forward to serving you at Smile Hotel Shin-Osaka in the future.Front Desk Smile Hotel Shin-OsakaTranslated with DeepL.com (free version)
by A verified traveler from Folsom
Posted 16 Nov 2024
Clean, easy to get to from Shin Osaka station, quiet hotel- super easy check in, great shampoo/conditioner. Excellent option for our purposes!
Comment from Hotel Management
17 Nov 2024 by Smile Hotel Shin-Osaka Front Desk, Hotel Management
We hope that your trip to Osaka will be a pleasant and memorable one.Thank you very much for staying at Smile Hotel Shin-Osaka.We will not rest on our guests' words, but will continue to strive to provide better service in the future.We are sure that there are still some things we have not done well, but we will do our best every day to make our guests even more pleased with our hotel,We look forward to serving you again when you come to our neighborhood.We look forward to serving you again.Smile Hotel Shin-Osaka Front Desk
by A verified traveler
Posted 16 Nov 2024
I loved that the hotel was in an area not too busy, but close to train station
Comment from Hotel Management
17 Nov 2024 by Smile Hotel Shin-Osaka Front Desk, Hotel Management
We are relieved to hear that your stay with us was satisfactory.Thank you very much for staying at Smile Hotel Shin-Osaka.We strive to serve our guests in a way that is one step closer to their hearts, so that they can leave our hotel in good spirits.We are sure that there are still some things we have not done well, but we will do our best every day to make our guests even more pleased with our hotel,We look forward to serving you again when you come to our neighborhood.We look forward to serving you again.Smile Hotel Shin-Osaka Front Desk
by A verified traveler
Posted 15 Nov 2024
I loved the friendly staff! Any problems I had were quickly resolved. Beds were very clean. If you have questions about getting a taxi they were also helpful. No smoking rooms was good because no odor.
Comment from Hotel Management
16 Nov 2024 by Smile Hotel Shin-Osaka Front Desk, Hotel Management
Thank you very much for staying at Smile Hotel Shin-Osaka.As a Smile Hotel, all of our staff members strive to provide our guests with services that will make them leave with a smile, and we are truly pleased that you were satisfied with your stay with us.I am sure there are still things we can improve on, but we will continue to make every effort to please our guests even more in the future.We look forward to serving you again.Smile Hotel Shin-Osaka Front Desk
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Smile Hotel Shin-Osaka Front, Hotel Management
We are so glad you chose our hotel for your stay in Osaka.Thank you very much for staying at Smile Hotel Shin-Osaka.We are relieved to hear that you were very satisfied with your stay.I think there are still some areas where we are lacking, but we will continue to work hard every day to make our customers even more happy.If you are in the area, please visit our hotel.All of our staff are looking forward to seeing you again.
by A verified traveler
Posted 9 Nov 2024
Great hotel, friendly welcoming staff. This location has great access to the subway to go deeper into Osaka or for people wanting to visit Kyoto. It is also 1 stop from Shin-Osaka, very easy access from the Shinkansen trains.
The only negative is that the area around the hotel is pretty absent of things to do - you will have to transport to a different part of Osaka to have your fun.
Comment from Hotel Management
10 Nov 2024 by Smile Hotel Shin-Osaka Front Desk, Hotel Management
We are honored to receive your compliments on our excellent hotel.Thank you very much for choosing Smile Hotel Shin-Osaka.Thank you very much for choosing Smile Hotel Shin-Osaka.Our hotel is conveniently located for access to sightseeing spots in Osaka and Kyoto, but the surrounding business district is safe and quiet, which is one of the hotel's charms.We know that there are still some things we have not done well, but we will continue to strive to please our guests even more in the future.
