Ratings based on 974 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
Clean room and great view
Comment from Hotel Management
20 Nov 2024 by 煙波大飯店宜蘭館, Hotel Management
親愛的貴賓您好:很榮幸您選擇入住煙波飯店宜蘭館，謝謝您的支持與愛護，團隊得到滿滿的元氣，希望很快能再為您服務。
by A verified traveler
Posted 12 Nov 2024
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Comment from Hotel Management
13 Nov 2024 by 煙波大飯店宜蘭館, Hotel Management
親愛的貴賓您好:很榮幸您選擇入住煙波飯店宜蘭館，謝謝您的支持與愛護，團隊得到滿滿的元氣，希望很快能再為您服務。
by A verified traveler
Posted 12 Nov 2024
Hotel is cleans and staff are nice and friendly.
Comment from Hotel Management
13 Nov 2024 by 煙波大飯店宜蘭館, Hotel Management
親愛的John 貴賓您好:謝謝您分享此次的住宿感受，很開心與您在互動中建立起的這段緣分，期待下次來訪時，能有更多的美好感受，下次見。
by A verified traveler
Posted 7 Nov 2024
Comment from Hotel Management
8 Nov 2024 by 煙波宜蘭館, Hotel Management
親愛的貴賓您好:謝謝您的入住及點評，我們期待您下次造訪時會有更多的驚喜及感動。
by A verified traveler from Bloomington
Posted 31 Jul 2024
Our room had badly smell of pipeline in bathroom, especially in the late night. It smells like smelly ditch. The whole lobby and restaurant are full of noisy all the time.
Comment from Hotel Management
3 Aug 2024 by LAKESHORE HOTEL YILAN, Hotel Management
Dear Valued Guest,We are sincerely sorry that your recent stay did not meet your expectations. We appreciate your feedback and guidance. Regarding your comments on room cleanliness, we offer our deepest apologies. We have already forwarded your concerns to the relevant department for review and improvement. During your stay, please feel free to seek our assistance at any time. We strive to be your strongest support and resolve any issues promptly to provide you with a comfortable environment. We look forward to your next visit and hope you will notice our efforts and improvements.Best regards,LAKESHORE HOTEL YILAN
by A verified traveler
Posted 28 Jul 2024 on Hotels
Comment from Hotel Management
31 Jul 2024 by 煙波宜蘭館, Hotel Management
親愛的liang貴賓您好:謝謝您的入住，我們期待您下次造訪時會有更多的驚喜及感動。
by A verified traveler
Posted 9 Jul 2024
surrounding nature is excellent.
Comment from Hotel Management
10 Jul 2024 by 煙波大飯店宜蘭館, Hotel Management
親愛的Henry Sze Chung貴賓您好:謝謝您的入住及點評，我們期待您下次造訪時會有更多的驚喜及感動。
by A verified traveler
Posted 18 May 2024 on Orbitz
This is a modern and fairly new hotel. Everything was fine except one notable detail: The rooms do not have safe boxes.
Comment from Hotel Management
19 May 2024 by LAKESHORE HOTEL YILAN, Hotel Management
Dear guestThank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Yilan.
by A verified traveler
Posted 1 May 2024 on Hotels
Comment from Hotel Management
1 May 2024 by 煙波大飯店宜蘭館, Hotel Management
親愛的貴賓您好:謝謝您分享此次的住宿感受，很開心與您在互動中建立起的這段緣分，期待下次來訪時，能有更多的美好感受，下次見。
by A verified traveler
Posted 30 Apr 2024 on Hotels
Comment from Hotel Management
1 May 2024 by 煙波大飯店宜蘭館, Hotel Management
親愛的貴賓您好:非常感謝您對煙波飯店宜蘭館的肯定，很榮幸整體住宿品質及服務團隊的親切接待，能深受您的喜愛，您的讚美與肯定，是我們不斷提升服務品質的最大動力! 希望每位旅客都能感受到賓至如歸的感受，期待您下一次的到訪，留下更美好的回憶。
