Ratings based on 131 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Aug 2024 on Hotels
Comment from Hotel Management
5 Sep 2024 by Anahit Harutunyan / Sales Manager, Hotel Management
Dear Sergey,Thank you very much for your review of your recent stay at our hotel. It was a pleasure to know that you found our service and facilities to your satisfaction and we truly appreciate that you're rating hotel 10 points out of 10.Looking forward to welcoming you back on your next visit to Armenia.With best wishes,Anahit HarutunyanSales Manager
by A verified traveler
Posted 28 Jul 2024
Comment from Hotel Management
5 Sep 2024 by Anahit Harutunyan / Sales Manager, Hotel Management
Dear Harout,Warm greetings from Messier 53 Hotel Yerevan!Thanks so much for sharing your experience with us. Looking forward to welcoming you back on your next visit to Armenia.Best regards,Anahit HarutunyanSales Manager
by A verified traveler from Sun Valley
Posted 17 Jul 2024
Comment from Hotel Management
25 Sep 2024 by Anahit Harutunyan / Sales Manager, Hotel Management
Dear Mikael,Warm greetings from Messier 53 Hotel YerevanThanks so much for sharing your experience with us. Looking forward to welcoming you back on your next visit to Armenia.Best regards,
by A verified traveler
Need to improve
Posted 23 Jun 2024 on HotelsWe faced issues in the hotel with noisy room / dirty jacuzzi. The staff is friendly and after push they accomodated room change. Nevertheless we found ourselves in a room with no working tv the first night. Breakfast doesnt hzve toaster, you hzve to pay for your capuccino/drinks (or accept free aremnian coffee)
The hotel refused any gesture / refund on the first night. They have accepted late check out last day. Overall experience have not been great and service would need strong improvement
Comment from Hotel Management
5 Sep 2024 by Anahit Harutunyan / Sales Manager, Hotel Management
Dear Guest,Thanks for your feedback.We always carefully monitor all the comments and reviews of our guests.We regret to read that the service level in our Hotel did not meet your expectations. Be sure, we’ll take into consideration all your comments. However, there are a few points that need clarification: after 1st night we have done Free Room Upgarde and provided you our Art Deluxe Room; we’ve organized Free Late check out for last day as well. We have done it without any “push” from your side. Moreover during the check out you said that you are very pleased with the flexibility of our staff.Best regards,Anahit HarutunyanSales Manager
by A verified traveler
Posted 23 Jun 2024 on Hotels
Comment from Hotel Management
17 Jul 2024 by Anahit Harutunyan, Hotel Management
Dear Guest,Warm Greetings from Messier 53 Hotel Yerevan ! Thanks for post-stay review. We are sorry to see that there were some points that you didn't like. Unfortunately, your review contains only a rating and no information. It was much better for us to know our weak points but you didn't mentioned them. We always ask our guests, in case of any inconvenience, to immediately contact the administration. This allows us to solve all problems that arise on the spot and provide guests with the most comfortable stay at the hotel. With best wishes, Anahit Harutunyan Sales Manager
by A verified traveler
Posted 18 Feb 2024
Freindly Stuff
Comment from Hotel Management
19 Feb 2024 by Anahit Harutunyan / Sales Manager, Hotel Management
Dear Guest,Warm greetings from Messier 53 Hotel Yerevan. Nothing makes us happier than hearing our guests are happy! Thank you for taking the time to share your feedback with us.Best regards,Anahit HarutunyanSales Manager
by A verified traveler
Posted 2 Feb 2024
Everything good but the pool and jakozi its too cold
Comment from Hotel Management
5 Feb 2024 by Anahit Harutunyan / Sales Manager, Hotel Management
Dear Bahram,Thank you very much for your review of your recent stay at our hotel. It was a pleasure to know that you find our service and facilities to your satisfaction and we truly appreciate your kind remarks.Unfortunately we had trouble operating Jacuzzi during your stay. We regret that you enjoyed only our Hammam and Sauna. Now we have fixed the problems and you can enjoy the entire SPA center during your next visit to our Hotel.With best wishes,Anahit HarutunyanSales Manager
by A verified traveler
Posted 16 Jan 2024
Breakfast was really great, room was very good, service good, the only problem - broken sauna and jakuzzi during 5 days, it's too long
Comment from Hotel Management
18 Jan 2024 by Anahit Harutunyan / Sales Manager, Hotel Management
Dear Guest,Thank you very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. It is nice to hear that overall you enjoyed your stay in our Hotel.We are very happy to know that you loved our tasty Breakfast, Rooms and provided Service.Unfortunately we had trouble operating our Sauna and Jacuzzi.Hope you will enjoy our SPA center during your next visit to our Hotel.Best regards,Anahit HarutunyanSales Manager
by A verified traveler
Posted 11 Jan 2024 on Hotels
Comment from Hotel Management
12 Jan 2024 by Anahit Harutunyan / Sales Manager, Hotel Management
Dear Peter,Greetings from Messier 53 Hotel Yerevan.Thank you very much for choosing our hotel and review.We are looking forward to welcoming you back again !With best wishes in New Year,Anahit HarutunyanSales Manager
by A verified traveler
Posted 24 Sep 2023
Comment from Hotel Management
16 Oct 2023 by Anahit Harutunyan / Sales Manager, Hotel Management
Dear Harutyun Khachatryan,Greetings from Messier 53 Hotel Yerevan. Thanks for your reservation and your good score. Hope to see you in our Hotel during your next visit to Yerevan.Best regards,Anahit HarutunyanSales Manager
