Ratings based on 11 Verified Reviews

3.4 out of 5
86% of guests recommend
3.7 Room cleanliness
4.1 Service & staff
3.4 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Posted 14 Jul 2024
The location of the property was the only thing it has going for it. The beds don’t have a proper sheet on it and you can clearly see the dirty stained mattress. They give you an old dirty brown blanket and I don’t know who you have to bribe to get the hot water running. We begrudgingly stayed one night even though we had booked 3 and the next morning packed up and left. It’s an old, run down hotel that needs major upgrades and tlc.
5 out of 5
by A verified traveler

Posted 17 Oct 2019
Thank you very helpful and very nice stay, with upgrade to junior suite
Comment from Hotel Management
17 Oct 2019 by Anahit Harutunayn, Hotel Management
Dear Guest, Thank you for taking time to leave this review. Hope to accommodate you during your next visit to Yerevan ! Anahit Harutunyan Sales Manager
1 out of 5
by A verified traveler

2 star hotel

Posted 4 Jun 2019 on Hotels
An old, cold and uncomfortable hotel.
Comment from Hotel Management
5 Jun 2019 by Anahit Harutunyan, Sales Manager, Hotel Management
Dear Guest, . Thank you for taking time to leave this review ! We will surely turn our attention to all problems you've mentioned and try to solve them.
1 out of 5
by A verified traveler

Very bad hotel, bad breakfast, bad rooms

Posted 10 May 2018 on Hotels
Not a good hotel at all, not even close to 4 star, don't think would give it even a 3 or 2 star. Hotel rooms are okay but the doors and walls are not sound proof- all night we could listen to all the drama happening in the hotel. It was very disturbing and we had to get our room changed. Girls at the reception were sweet and comparatively helpful, however was rude when someone stopped us while we were just leaving the hotel to load our bags in the car, to say please pay first. I asked for a massage service which was never available. Breakfast was the worst - no one to serve in the room, just had to eat whatever was kept and go, the toaster did not work too and the fried eggs were cold and left there since long. Room was in a bad state, lights not working, electricity plugs not working. They had to do the maintenance while we were in the room.
Comment from Hotel Management
5 Jun 2019 by Anahit Harutunyan, Sales Manager, Hotel Management
Dear Guest, Thank you for taking time to leave this review ! We really appreciate when our guests leave their feedback. But it's more important for us when they do it before check out. In this case we have chance to solve the problem and satisfy our guests. We are always looking at how we can improve our guests' experience and comfort and looking at what we can do to make things even better for their return visit
4 out of 5
by Alireza from Iran

+/- Points

Posted 29 Mar 2016 on Hotels
We stayed for 4 days Hotel attendants were nice and kindly helpful doing whatever they can in order to please you . "nice people" The executive room was big with good enough space . breakfast had enough verity toilets had water for Muslim people AND there were just 3 main problems with the room 1- sometimes the shower water was getting to cold 2- the room was not "voice isolated" 3- the extra bed was out of work but when we wanted a new one to replace they changed it for us. I also have to say the price was very good !
Comment from Hotel Management
8 Apr 2016
Dear Mr. Alireza, We send you our greetings! It was a pleasure for us to see you at Diamond House Hotel! We'll take into consideration your review and do our best to solve all the problems you mentioned. We thankful for your stay!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted 8 Nov 2015
There is no regular coffee. They have jast Armenian and instant coffee
Comment from Hotel Management
5 Feb 2016 by Diamond House Hotel's Team, Hotel Management
Dear Guest, Thank you for your choice of the hotel! Each country has it's own interpretation to "regular coffee". For example, in USA it can be Americano, in Italy - Espresso. Armenia regular coffee is Armenian Black Coffee which is always provided in our hotel during breakfast upon request free of charge. We have many types of coffee and during your next visit we'll be glat to make the coffee you like! Best regards,
4 out of 5
by A verified traveler from Harelbeke

Centraal gelegen

Posted 3 Aug 2018
Alle bezienswaardigheden op loopafstand. Heel vakkundig receptiepersoneel. Comfortabele kamer. Continentaal goed ontbijt
Comment from Hotel Management
27 Aug 2018 by Anahit Harutunyan. Sales Manager, Hotel Management
Dear Guest, Thank you for taking time to leave this review ! Hope to accommodate you during your next visit to Yerevan !
4 out of 5
Recommended
for Getaway With Friends
by A verified traveler

This traveler left a rating score only Posted 3 Feb 2018 on Hotels
4 out of 5
by LUIS

Posted 8 Oct 2017 on Hotels
Cómodo,buena localización
Comment from Hotel Management
8 Nov 2017 by Diamond House Hotel, Hotel Management
Dear Guest, Greetings from Diamond Hotel Yerevan ! Thanks for your kind feedback ! Hope to accommodate you in our Hotel during your next visit to Yerevan ! Have a nice day ! Best regards, Anahit Harutunyan Sales Manager Dimond Hotel Yerevan
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted 7 Jan 2017
フロの湯の出が悪く、しばらくはぬるい湯しかでなかったのが残念。フロントの対応はとても良かった。ロビーが禁煙でなかったのはガッカリでした。
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