Ratings based on 6 Verified Reviews
5.0 Room cleanliness
4.3 Service & staff
5.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 May 2024
I had a relaxing and enjoyable stay in Alaska, also the staff was quite helpful!! Room was very beautiful and clean.
Comment from Hotel Management
6 May 2024 by Alaska Resort, Hotel Management
Dear Tatevik, thank you for your review. We hope to see you again soon!
by A verified traveler
Posted 30 Apr 2024
I had a wonderful stay at Alaska Resort Tsaghkazdor. The staff was incredibly friendly and helpful, the room was clean and comfortable, and the location was perfect for family rest.
Comment from Hotel Management
30 Apr 2024 by Alaska Resort, Hotel Management
Dear Zhanna,Thank you for your review. We hope to see you again soon!
by A verified traveler
Posted 26 Apr 2024
Cozy and absolutely modern hotel. The staff was helpful.
Comment from Hotel Management
26 Apr 2024 by Alaska Resort, Hotel Management
Dear customer, we appreciate your review,See you soon!
by A verified traveler
Posted 24 Apr 2024
Alaska Resort offers comfortable and beautiful accommodations. The rooms are clean and cozy, and the staff is friendly and welcoming. Also there is a restaurant where dishes very delicious. A great choice for a relaxing vacation!
Comment from Hotel Management
24 Apr 2024 by Alaska Resort, Hotel Management
Dear Lilit, we appreciate your review,See you soon!
by A verified traveler
Posted 23 Apr 2024
Alaska Resort is a truly exceptional place to stay! Perfect getaway for relaxation. The rooms are spacious, comfortable, and beautifully designed. The staff is incredibly friendly and attentive. On-site dining options provide delicious meals made with fresh, local ingredients.
Comment from Hotel Management
23 Apr 2024 by Alaska Resort, Hotel Management
Dear customer, we appreciate your review.See you soon.
by A verified traveler
Posted 27 Aug 2020
After we booked and paid for our rooms on Expedia the hotel didn’t seem to notice. They sold our rooms to someone else and had no place for us upon our arrival. They handed us a cash refund and told us to find somewhere else. It was nearly midnight.
Comment from Hotel Management
29 Aug 2020 by Alaska Resort Team, Hotel Management
Dear Grigor Nazaryan,
This is a very unfair review. Not only because it is unreasonable and there is no appreciation of handling a situation in favor of the guests, but also because of the hidden lies embedded within the review.
Here are the details:
The 2 guests booked 2 rooms, that fit 2 people each (one room per person). The guest made a last-minute reservation at 8:54 PM and with no communication or confirmation; they showed up the same day one about an hour later.
If you were so worried about it being "nearly midnight" it would have been more reasonable to check if the reception is still working.
Unfortunately, we had a system glitch that didn't update the room availability in Expedia, so the rooms shouldn't have been available. We have apologized, explained the situation, and offered a free upgrade to a 3 person room instead of a 2 person room, and a refund for the other room.
The 3 person room was the only room we had available at that time. Other options were offered to the guests to work out the issue, that were also rejected.
While we haven't received a wire transfer from Expedia by that time, we took ownership of the issue and paid the full cash refund to guests out of pocket. Not to mention, we still have to pay commission from the booking that we didn't get.
The statement "nearly midnight" is awfully misleading, because we gave them the cashback at around 10:25, shortly after they arrived at the hotel.
Your statement "They sold our rooms to someone else" is also invalid. (refer to the timeframes of booking and arrival.)
Obviously the guest didn't appreciate our effort to resolve the issue...
