Ratings based on 972 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Nov 2024
第一日到報時,已經發現對面大廈正在有建築工程,
因為會住19天所以要求想改住樓層較高的,可惜被拒. 每天清潔的時候,發覺員工在要求下才更換清潔杯子和進行地上吸塵！床單要求幾次下,才無可奈何地進行更換....夜更的前台員工服務態度真的一般,好像不願意回答任何問題！
Comment from Hotel Management
14 Nov 2024 by Front Office Manager Fiona Wong, Hotel Management
敬愛的客戶 您好 非常感謝您光臨木的地酒店，並抽空提出回饋。我們十分關注閣下是次入住體驗未臻完美。我謹代表我的團隊向您致以誠摯的歉意。我們非常重視您所提供的回饋，已即時向有關部門反映及作出檢討，並致力提升房間的舒適度，力求為每位賓客提供最優質的入住體驗。 我們真誠的期待並歡迎您再次光臨! 敬祝 安康 黃樂欣 前堂部經理
by A verified traveler
Posted 25 Oct 2024
Top value hotel - every aspect was great considering the price you pay
Comment from Hotel Management
14 Nov 2024 by Front Office Manager Fiona Wong, Hotel Management
Dear Guest, Thank you for taking your precious time to post a review of an excellent stay at Hotel Madera Hong Kong . We are most delighted to hear how you enjoyed your stay with us, and your kind compliments on our hotel are much appreciated. It was our pleasure having you as our guest, and we look forward to welcoming you back next time! Yours sincerely, Fiona Wong Front Office Manager
by A verified traveler from South Pasadena
Posted 16 Oct 2024
Staff (both at the front desk and the cleaning staff) were courteous and helpful, except for one whom, on the last day 04/10/24 afternoon shift , we requested her to call a cap for us to get to the airport express station. She was busy looking at her screen and looked very stonic. She told us the station was too close to the hotel and so no driver picked up our order though she had tried to call twice. We appreciated her help, but perhaps it's her way to communicate the situation and told us just walk out the hotel with a heavy luggage to try to catch a cap on our own. As foreigners, we felt lost in such a busy area. She definitely should put on more smile and enthusiasm in the business of customer service.
Comment from Hotel Management
14 Nov 2024 by Front Office Manager Fiona Wong, Hotel Management
Dear guest, Thank you for sparing your precious time to share your feedback. We are sorry to hear that we failed to meet your expectation on this occasion and would like to extend our most sincere apologies for the disappointing experience. Your feedback is extremely important to us and please rest assured that we have shared your experience with the concerned Department to review and make necessary improvements. We sincerely hope to welcome you back and offer you a most pleasant experience next time. Yours sincerely, Fiona Wong Front Office Manager
by A verified traveler
Posted 9 Oct 2024
Super nice staff and excellent location
Comment from Hotel Management
14 Oct 2024 by Front Office Manager Fiona Wong, Hotel Management
Dear Aiping, Thank you for taking your precious time to post the score of your stay at Hotel Madera Hong Kong. We are most delighted to hear how you enjoyed your stay with us and it was our pleasure having you as our guest, and we look forward to welcoming you back next time! Yours sincerely, Fiona Wong Front Office Manager
by A verified traveler
Posted 4 Oct 2024
Comment from Hotel Management
8 Oct 2024 by Fiona Wong Front Office Manager, Hotel Management
Dear Irene, Thank you for taking your precious time to post the score of your stay at Hotel Madera Hong Kong. We are most delighted to hear how you enjoyed your stay with us and it was our pleasure having you as our guest, and we look forward to welcoming you back next time! Yours sincerely, Fiona Wong Front Office Manager
by A verified traveler
Posted 30 Aug 2024
Comment from Hotel Management
2 Sep 2024 by Front Office Manager Fiona Wong, Hotel Management
Dear Weixin, Thank you for taking your precious time to post the score of your stay at Hotel Madera Hong Kong. It was our pleasure having you as our guest, and we look forward to welcoming you back next time! Yours sincerely, Fiona Wong Front Office Manager
by A verified traveler
Posted 11 Jul 2024 on Hotels
Very accommodsting. Big room for Hong Kong. Closeby to everything
Comment from Hotel Management
12 Jul 2024 by Fiona Wong Front Office Manager, Hotel Management
Dear Anu, Thank you for taking your precious time to post the score of your stay at Hotel Madera Hong Kong. It was our pleasure having you as our guest, and we look forward to welcoming you back next time! Yours sincerely, Fiona Wong Front Office Manage
by A verified traveler
Posted 8 Jul 2024
Comment from Hotel Management
9 Jul 2024 by Fiona Wong Front Office Manager, Hotel Management
Dear Khayli, Thank you for taking your precious time to post the score of your stay at Hotel Madera Hong Kong. We are most delighted to hear how you enjoyed your stay with us and it was our pleasure having you as our guest, and we look forward to welcoming you back next time! Yours sincerely, Fiona Wong Front Office Manager
by A verified traveler
Posted 26 Jun 2024
Clean and nice
Comment from Hotel Management
9 Jul 2024 by Fiona Wong Front Office Manager, Hotel Management
Dear Wai Leung, Thank you for taking your precious time to post the score of your stay at Hotel Madera Hong Kong. We are most delighted to hear how you enjoyed your stay with us and it was our pleasure having you as our guest, and we look forward to welcoming you back next time! Yours sincerely, Fiona Wong Front Office Manager
by A verified traveler
Posted 26 Jun 2024
Comment from Hotel Management
9 Jul 2024 by Fiona Wong Front Office Manager, Hotel Management
Dear Zihao, Thank you for taking your precious time to post the score of your stay at Hotel Madera Hong Kong. We are most delighted to hear how you enjoyed your stay with us and it was our pleasure having you as our guest, and we look forward to welcoming you back next time! Yours sincerely, Fiona Wong Front Office Manager
