Ratings based on 44 Verified Reviews
3.3 Room cleanliness
3.2 Service & staff
3.0 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 May 2024 on Hotels
Comment from Hotel Management
26 May 2024 by The Reservation Team Manager , Hotel Management
Thank you for your feedback,We are happy you enjoyed your stay in our property.Your satisfaction is our priority
by A verified traveler
Posted 19 Dec 2020
It was ok, but had difficulties checking at the hotel
by A verified traveler
Bad Experience
Posted 11 Mar 2020 on HotelsThis place is NOT worth a dime of what you pay, rooms are not clean, bathrooms cracks, roaches and the services are the worst I have encountered in my entire travel history. After traveling all day and arrived the hotel at 1am in the morning, I requested for water to give to my 11months old baby at 1 am and the receptionist replied this is not a 5 star hotel, I had to go out of the hotel in the dark to buy water.
The following day, when we returned from our town visit, our rooms were not cleaned, we requested for towels to shower, the receptionist said they can not give us any towels, that they had none left. After I called Hotels.com customer service and they communicated with the hotel, towels were brought to our rooms.
Although the hotel has a nice location, I do not advice anyone to book this hotel, the cleaning is bad, the services are horrible. There is no supervisor in the building for complains.
by A verified traveler
Posted 21 Nov 2019 on Hotels
Amazing and wonderful!
Comment from Hotel Management
6 Dec 2019 by Le responsable des Réservations., Hotel Management
Chère Anne,
Nous sommes heureux que vous ayez trouvé satisfaction dans notre établissement.
Nous serons également ravis de vous accueillir à nouveau.
Votre satisfaction est notre priorité.
by A verified traveler
Posted 28 Apr 2019
Comment from Hotel Management
29 Apr 2019 by The Reservation Team Manager, Hotel Management
Thank you for your feedback,
We're happy you enjoyed your stay in our property. We'll also be happy to welcome you again. Your satisfaction is our priority.
by A verified traveler
Posted 18 Feb 2019 on Hotels
Comment from Hotel Management
3 Mar 2019 by The Reservation Team Manager, Hotel Management
Hello Charles,
Thank you for your reviews.
Your observation are taken into account.
Your satisfactio is our priority.
by A verified traveler
Decent hotel for Yaounde.
Posted 8 Aug 2018 on HotelsIt’s a good well priced hotel for YDE.
I’ve been staying here on and off for 7 years. Located centrally and easy to get around town . Hotel has private taxis if you need them too. Breakfast ok but even though I always book a double room for me and my daughter, the hotel always insist only one breakfast is included. Very strange by western standards . Overall very good.
Comment from Hotel Management
15 Aug 2018 by The Reservation Team Manager, Hotel Management
Dear Ian,
We're happy you were satisfied in our property. We'll also be happy to welcome you again. Your satisfaction is our priority.
Recommended
for Everyoneby A verified traveler from UK
Yaounde hotel
Posted 25 Feb 2018Good location, staff friendly there is a restaurant on fifth floor with a terrace. Good place to breakfast, evening meal and work. WiFi tempremntal.
by Vaibhav from India
Pathetic hotel
Posted 15 Oct 2017 on HotelsExtremely disappointing experience. The room was dirty and there were cockroaches in my room. Inspite of paying equivalent of of a Deluxe room I was given a small shabby room. The fault was equally from Hotels.com side also.
by Ian
Value for money and secure.
Posted 2 Jul 2017 on HotelsI have stayed here over the last 6 years. It's location Suits me and my young daughter is always made welcome by staff.
Comment from Hotel Management
10 Jul 2017 by Hotel La Falaise, Hotel Management
Dear Ian,
Thank you for your feedback,
We're happy your daughter and you were satisfied once more in our property.
We'll also be happy to welcome you again.
Feel home with us.
