Ratings based on 23 Verified Reviews
2.9 Room cleanliness
2.9 Service & staff
2.7 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Mar 2024 on Hotels
by A verified traveler
Posted 28 Oct 2023 on Hotels
by A verified traveler
Posted 19 Mar 2023
Major problem: dirty (brown!) water flowing in the sink and the shower. When reported to Hotel Management, they only said that “the hotel is not responsible”, that “I should just wait for the water to clear”. This happened 4 days out of my 9-day stay. Shocked and disappointed that the Hotel Management is not acknowledging the health risks for its customers.
I sent an email to the owner, Mme Françoise Puene (Mamy) Nyanga. She did not respond.
I would not go back to Hotel Franco Yaoundé or recommend the to anyone else.
Nice staff.
All around bad experience.
by A verified traveler
Never stay at hotel Franco
Posted 7 Jan 2021 on HotelsThis hotel should be written off Hotels.com the staff are very bad and the reception for checking non professional the hotel payment was paid in full and they kept telling my boyfriend that they do not accept overseas payment online and yet hotel.com confirmed payment and the credit card showed full payment was debited.
Yet they forced him to pay again so they have taken two payments for the reservation.. No hotel in the world would do that.
Anyone who wants to consider going there we recommend do not.
by A verified traveler
Posted 17 Aug 2018 on Hotels
Comment from Hotel Management
23 Aug 2018 by The Reservation Team Manager, Hotel Management
Thank you for your feedback. We're sorry you were unhappy in our property. We're working hard to fix the issue you experienced. Thanks for letting us know.
by A verified traveler
Posted 16 Aug 2018 on Hotels
Comment from Hotel Management
23 Aug 2018 by The Reservation Team Manager, Hotel Management
Thank you for your feedback. We're sorry you were unhappy in our property. We're working hard to fix the issue you experienced. Thanks for letting us know.
by A verified traveler from Washington, D.C.
Clean room, ok wifi, awful food & customer service
Posted 17 Feb 2015
Pros: The hotel was clean and the wifi worked occassionally
Cons: The food, the bed, the customer service
Location: Nothing nearby.
The room was clean and the wifi worked occasionally, but the hotel staff customer services was awful. The bed was incredibly uncomfortable. The food was worse and you would be lucky to get instant coffee for breakfast. The hotel is far away from the main strip in Yaounde. I would not recommend this hotel to anyone: pay the extra dollars and stay at the Hilton.
by A verified traveler from Lusby, Md.
not a good veiw from window
Posted 17 Mar 2013 on HotelsPersons in restaurant could not speak english; pool was dirty.False advertisment 0 stating queen beds in each room - not so, We did not get what we paid for and was forced to pay $600.00 additional for stay.BAD policy.
Recommended
for Everyoneby A verified traveler
Good enough for Yaoune
Posted 21 Oct 2012
Pros: comfortable bed, view from 5th floor room, good wifi
Cons: lack of music in restaurant, waiters appeared very nervous
Location: excellent, central location
This hotel is comfortable and adequate, but lacking in charm. The restaurant is a bit depressing, and the food hit or miss. Staff at the reception were very friendly and helpful.
by A verified traveler
Posted 8 Jul 2024 on Hotels
Comment from Hotel Management
28 Aug 2024 by Le Responsable des Réservations , Hotel Management
Cher Eric, Merci pour votre feedback. Votre satisfaction nous honore.
