Ratings based on 16 Verified Reviews
4.0 Room cleanliness
3.7 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Jun 2024 on Hotels
Two things:
1) When I arrived on the night of the 5th the front desk had no info about my booking and gave a room I did not want because the hotel was almost full!
2) Since I booked online from the US, when I requested my sign out bill they front desk was unable to as I was told that since I booked in the US they couldn’t give me any bill. They were so unprofessional! I literally left in anger !
by A verified traveler
Posted 16 Nov 2023 on Hotels
by A verified traveler
Posted 20 Nov 2021
Was close to the Embassies
Comment from Hotel Management
27 Dec 2021 by The Reservation Team Manager, Hotel Management
Thank you for your feed back,
Your satisfaction is our priority.
Merry Christmas and happy new year
by A verified traveler
Posted 27 Sep 2021 on Hotels
Comment from Hotel Management
27 Sep 2021 by Le Responsable des Réservations, Hotel Management
Cher Tudor,
Merci pour votre feedback
Votre satisfaction est notre priorité.
by A verified traveler
Congress Hotel
Posted 11 Nov 2018 on HotelsWonderful hotel, amazing stay eventhough a little isolated.
Comment from Hotel Management
15 Nov 2018 by The Reservation Team Manager , Hotel Management
Dear Anna, we're happy you were satisfied in our property. We'll also be happy to welcome you again. Your satisfaction is our priority.
by A verified traveler
Comfortable business stay
Posted 21 Oct 2018 on HotelsA business trip to Yaounde - in the nearby Embassy area - out of the way for taxis - but I had a driver. Good service - friendly staff - even when the hotels.com booking had not come through when I checked in. They were still helpful.
The telephone number on hotels.com is not working - they have a different one now!! So be aware.
Food was great - saladfs good - breakfast was adequate.
Towels in room are very small!! And no views so to speak of - as windows are there - but not see through
Comment from Hotel Management
11 Nov 2018 by The Reservation Team Manager, Hotel Management
Dear Grant,
We're happy you were satisfied in our property. Your observation are taken into account.
Thank you for letting us know.
by A verified traveler
Posted 26 Mar 2018 on Hotels
They don't use online payment. I had to pay cash after booking with hotels. Com
Comment from Hotel Management
11 May 2018 by The Reservation Team Manager, Hotel Management
Dear Andre,
We're happy you were satisfied in our property.
Your observations are taken into account. Thanks for letting us know.
by A verified traveler
problems
Posted 15 Nov 2017
Pros: location
Cons: honest advertising
customer service
When we booked the hotel, the listed amenities included free buffet breakfast. So after we ate the breakfast, we got presented with a bill--we tried to explain that according to our booking, the breakfast was complimentary, but the server insisted that we needed to pay and then take up the issue with the reception desk.
So we paid the server, and went to the receptionist, and showed her the black and white of our reservation in which it was printed that the buffet breakfast was included--and she said she was NOT responsible for what EXPEDIA advertised. She was less than optimal--no solution or apology was offered--so we were just stuck.
Then when we checked out the last morning--the desk attendant followed us to the car, wanting to know if we had paid our bill. We explained that we had paid to Expedia on line--and had verified that when we checked in--but he kept pushing and interrogating. We finally gave up and drove away.
The free internet was not working.
There were plumbing issues--when you take a shower, it does not drain properly, flooding the bathroom floor. Towels are skimpy. And the uninvited guest was a large cockroach.
The location was good for us, but the overall experience was disappointing. The advertised amenities of a hotel should correspond to the services provided. It is unfair to advertise complimentary breakfast and then charge for it. The staff need customer service training.
Comment from Hotel Management
20 Nov 2017 by The reservation team Manager., Hotel Management
Thank you for your feedback,
we're sorry you experienced such disappointing issue
in our property. we're working hard to solve that issue.
Thanks for letting us know.
by Emmanuel
Posted 3 Aug 2017 on Hotels
Recommended
for Everyoneby A verified traveler from wheelersburg, Etats-Unis d'Amérique
wonderful
Posted 8 Nov 2016
Location: The US embassy is really close by but they need more signs to let people know about their location. I had a hard time getting there.
It was wonderful. I stayed for one day but i really recommend the staff that tried to help me with my problem
Comment from Hotel Management
21 Mar 2017 by The reservation team., Hotel Management
Thank you for your feedback,
we will be happy to welcome you again.
Your satisfaction is our priority.
Regards,
The reservation team.
