Ratings based on 170 Verified Reviews
4.8 Room cleanliness
4.9 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
Superb onsen experience. Our room was very clean with comfortable tatami/futon. Outdoor and indoor onsen was very pleasant as were the private onsen. Kaiseki was delicious and filling. Most of all staff and owners were very welcoming and kind. Will come back.
by A verified traveler
Best hotel near snow monkey river
Posted 31 Mar 2024 on HotelsThe staff was amazing. Very friendly and professional. I especially like the fact that they picked us up from our bus stop and took us to Snow monkey River. Thereafter, we called them, and they picked us up and took us to the hotel. The private onsen was amazing. I enjoyed it. The 13 course meal was exceptional and tasty This is a must place hotel to be at because they make the whole transition from the bus stop to their place very easy. There is a couple that runs the place and they are helpful, professional, and beautiful!!!
by A verified traveler
Posted 10 Mar 2024 on Hotels
We had the best time at the Shibu Hotel! The staff was so friendly and went above and beyond to accommodate us and make us feel welcome in their little slice of paradise. Our room was beautiful! We were given rides to and from the train station, rides to and from snow monkey park, two great meals, and friendly helpful service at every juncture. The hotel’s private and public onsen’s are great but don’t miss out on the public bath house tour!!! The hotel perfectly placed in the middle of the public bath house tour and will give you a map and a key to access each little bath. One of the best experiences of our entire Japan trip (or any trip). I would also pick one night to and try one of the local restaurants. We loved our smokey bar and home closing experience at a place down the road called Chokkun Izakaya.
by A verified traveler
Posted 20 Feb 2024
by A verified traveler
Posted 17 Feb 2024 on Hotels
by A verified traveler
Posted 3 Feb 2024
Kazuyoshi and family was so nice and kind. They provided the highest quality service and hospitality we’ve had so far ever! Their property is so healing and peaceful with their on property private Onsen’s. Their close location to the snow monkey park was so worth it as well! Their dining experience was so amazing and delicious! We will bring our family back for sure.
Mahalo and Aloha Kazuyoshi San and family! Much respect and a Big Thank you! Jya mata!
by A verified traveler
Posted 21 Jan 2024
Family most friendly and gracious
by A verified traveler
Posted 5 Jan 2024
Beautiful historic property. Comfortable rooms. The hot spring baths make this a must. Very close to snow monkey park and the best part - they will shuttle you from the train station, to the hotel, to the monkey park, to dinner and to the train station. Staff is very helpful. Awesome place.
by A verified traveler
Posted 2 Jan 2024
The love and attention the owners put into this property making sure all our needs was taking care of has surpassed our expectations. You are treated as a guest in their home. Will definitely recommend. Our family made incredible memories there.
by A verified traveler
Soulful and relaxing
Posted 25 Dec 2023 on HotelsThe most wonderful place, beautiful location and kind service. The private onsen is definitely worth the visit. And the food service is traditional and generous. Only a few minutes from the snow monkeys and the staff will take you there and pick you up.
