Ratings based on 90 Verified Reviews
4.7 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Dec 2024
by A verified traveler
Posted 25 Dec 2024
Great traditional riokan with a beautiful outdoor onsen. Breakfast and staff were really good. The elevator has bad smell, however, and the property is quite pricey.
by A verified traveler
Posted 26 Nov 2024
The staff are exceptional, they are very kind and professional.. the breakfast and dining options are amazing!! The onsen was so beautiful, this has been my favourite hotel here in Japan, can’t recommend it any more highly
by A verified traveler
Posted 17 Oct 2024
The hotel is hidden up in the hills of Yubanka and is a welcome surprise from the tourist epicenter of Nagano. The hotel has an amazing breakfast and couples can use the onsen on the roof for a price. The monkey bus leaves daily for exploration of the local hills. Great price and quiet. Staff was polite and friendly. Great experience and loud visitors need not apply.
by A verified traveler
Posted 23 Aug 2024 on Hotels
by A verified traveler
Posted 20 Jun 2024
My family enjoyed our stay at Hotel Tsubakino. We had a traditional Japanese room with a mountain view. The sunset views from our room were very nice.
We also enjoyed the private onsen both nights of our stay. The temperature of the water fluctuated so the second night it was really hot and we were unable to stay in the water long.
We had both the Japanese breakfast and the western breakfast. The Japanese breakfast was very impressive and it was tasty - although a bit much for the morning for our kids. So we tried the western breakfast on our second morning. It was good too.
Beds were comfortable and the service was attentive and helpful.
We came for the snow monkey park and while the snow monkeys didn't show up on the day we were there, I'm still happy we visited this beautiful mountain town. Would also recommend Sushiya for dinner.
by A verified traveler
Posted 30 Apr 2024 on Hotels
by A verified traveler
Posted 17 Apr 2024
Enjoyed overall stay. The room is great. Hot springs are awesome. Vegan options for the food could be better. Make sure to check that kids are included when receiving confirmation. We didn’t and have to pay 1/4 more and it was already expensive. I checked the price online for four of us and it was exactly as we paid while booking but the confirmation letter didn’t include kids so we have to pay anyways. Otherwise happy with stay.
by A verified traveler
Posted 20 Mar 2024 on Wotif
We did the half board option and the food and service was excellent. It was great for experiencing Japanese cuisine and culture. Staff very friendly and helpful. Close to the station and the bus to see the snow monkey park.
by A verified traveler
Posted 2 Mar 2024
Excellent service and welcome.
