Ratings based on 130 Verified Reviews
3.3 Room cleanliness
3.9 Service & staff
3.2 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Apr 2023
Hotel staff was kind.
Comment from Hotel Management
5 Apr 2023 by ロイヤルイン新山口駅前, Hotel Management
この度は当ホテルにご宿泊頂き、誠にありがとうございました。好評頂けましたようで何よりでございます。また山口にお越しの際は是非、当ホテルをご利用下さいませ。またのお越しをお待ちしております。
by A verified traveler
Posted 5 Jan 2020 on Hotels
Comment from Hotel Management
9 Jan 2020 by ロイヤルイン新山口駅前 フロント, Hotel Management
この度はご利用頂き、誠に有難うございます。今後もより良いサービスのご提供ができるように、スタッフ一同励んで参ります。またのご利用お待ちしております。高評価頂き、誠に有難うございました。
by A verified traveler
An old hotel near station, but still pleasant.
Posted 10 Dec 2019 on HotelsAbout 7minutes walk from station. Judging from looks, this is an old hotel, but still pleasant. Comic books can be borrowed from reception. Free mineral water during checkin. Near a konbini & some izakayas.
Comment from Hotel Management
10 Dec 2019 by ロイヤルイン新山口駅前 フロント, Hotel Management
Thank you for staying our hotel, this time.
We can feel you could have a good time and have good experiences in Yamaguchi during your stay. We are looking forward to seeing you again. Thank you for your comments.
by A verified traveler
Awesome
Posted 27 Nov 2019 on HotelsAwesome
Comment from Hotel Management
28 Nov 2019 by ロイヤルイン新山口駅前 フロント, Hotel Management
Thank you for staying our hotel this time. We can feel you had a good time during your stay.We are looking forward to seeing you again. Thank you for your comment.
by A verified traveler
Posted 20 Nov 2018 on Hotels
dirty, smelly, lack of conveniencies
Comment from Hotel Management
22 Nov 2018 by ロイヤルイン新山口駅前, Hotel Management
Thank you very much for using our hotel. We take seriously the words received from our customers and we will promptly make improvements. Thank you very much.
by A verified traveler
Beware the Emperor
Posted 12 Nov 2018 on HotelsI learned that in Japan, when the Emperor visits a dwelling, that the owners of the dwelling will not renovate that dwelling. If that is true, the Emperor must have visited this hotel in 1911, since the hotel is outdated, smelly, and probably wasn't even properly cleaned since then. The Wifi is slow, the room is dark (mine didn't have a window), there is no desk or chair, or place to put luggage. Most tents are more comfortable than this place. The staff is kind and tries to be helpful, but there is not a single person who speaks English, and apparently the staff doesn't know there are translator apps and/or live telephone translators. If I needed something, I went to the Comfort Hotel next door.
Comment from Hotel Management
17 Nov 2018 by ロイヤルイン新山口駅前, Hotel Management
Thank you very much for using our hotel.
I am sorry for inconvenience during your stay.
We will take the words we received from our customers seriously and will continue to devote themselves to the future.
Thank you for your precious opinion.
by A verified traveler
Posted 5 Nov 2018 on Hotels
An older hotel. But little choice- everything else was booked. Nice service, nice breakfast, but very small room and bathroom. TV was an 18" monitor. Elevator held 3 adults. 2 block walking distance to train station.
Comment from Hotel Management
8 Nov 2018 by ロイヤルイン新山口駅前, Hotel Management
Thank you very much for using our hotel. Thank you for your contribution while I am busy. We will continue to devote ourselves to supporting more customers in the future.
We are waiting for more visitors from all the staff.
by A verified traveler
Posted 17 Sep 2024
駅前で立地が良くてとても便利でした。
やや古い建物のため、シャワーの温度設定・トイレのウォシュレットがなく、WiFiの電波が場所によって弱い部分は改良の余地ありかなと感じました。
また、アメニティに関してももう少し充実させても良いかなと思いました。
Comment from Hotel Management
17 Sep 2024 by ロイヤルイン新山口駅前 フロント, Hotel Management
この度は、ご宿泊頂きまして誠にありがとうございます。ご滞在中、ご不便をお掛けして申し訳ございません。今回頂きましたご意見を、今後の運営に役立てるように、スタッフ一同励んで参ります。お忙しい中でのご投稿、誠にありがとうございました。
by A verified traveler
Posted 6 Sep 2024
駅が近くてよかった
Comment from Hotel Management
6 Sep 2024 by ロイヤルイン新山口駅前 フロント, Hotel Management
この度はロイヤルイン新山口駅前をご利用いただきまして、誠にありがとうございました。当ホテルは新山口駅から徒歩12分圏内の場所にございますので、多くのお客様から好評を頂いております。お部屋の価格も周辺のホテル様の中では最安値でご提供できるよう、日々努めております。お客様のまたのご利用をお待ちしております。お忙しい中でのご投稿、誠にありがとうございました。
by A verified traveler
Posted 16 Jul 2024
最初の受付もスムーズで、会計の中身も説明がしっかりしていた。
また、室内も清潔で申し分は無かったです。
Comment from Hotel Management
17 Jul 2024 by ロイヤルイン新山口駅前 フロント岡村, Hotel Management
この度はロイヤルイン新山口駅前をご利用いただきまして、誠にありがとうございました。高評価ならびにお褒めのお言葉を頂戴いたしまして、大変うれしく思っております。近隣のホテル様と比べると見劣りする部分もございますが、今後もできる限りのサービスを継続してまいります。またこちらへお立ち寄りの機会がございましたら、ご利用いただけると幸いでございます。長い梅雨が明け、猛暑日になりますので、どうぞ体調に気をつけてお過ごしください。
