Ratings based on 343 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Oct 2024
We were most disappointed when we were informed that there is no hot spring, it costs 600 yen every time we use. We expect completely opposite, hot spring is included and facility is inside premises, can be used as many times as needed. This was first time we experienced such set up.
by A verified traveler
Posted 20 Oct 2024
This is a good hotel chain. The staff are friendly, and everything works. The rooms are not large, but adequate. At this location there is a nice family hot spring spa right next store, for which the hotel sells discount tickets. I recommend it.
by A verified traveler
Posted 12 Jul 2023
by A verified traveler
Posted 24 Mar 2023
This is the typical Salary Man's hotel. Not a lot of frills. But the staff did a good job of making sure that a foreigner was welcome and comfortable.
Comment from Hotel Management
28 Mar 2023 by Front Suetsugu, Hotel Management
Thank you for staying at Green Rich Hotel Yamaguchi Yuda Onsen. I look forward to seeing you again.
by A verified traveler
Not disappointed!
Posted 2 Feb 2022 on HotelsThis was my third stay here and as usual, the room was clean, comfortable and spacious.
Some noise through the door could be heard from other guests but overall, nothing that was bothersome.
There were some small stains on the walls of the room, looked like some kind of food splatter and like they'd possibly been there for some time. Overall though, another pleasant stay with great staff.
Recommendations: vacuum under the bed and try to tidy up the small points that tarnish the overall image (stains on the wall, scuffed paper, etc)
Comment from Hotel Management
7 Feb 2022 by front Suethugu, Hotel Management
Thank you for stayed with us Greenrich hotel Yamaguchiyudaonsen.
We apologize for any inconvenience caused by the dirt on the room. Once again, we are preparing an inspection system while thoroughly cleaning and reviewing the equipment.
We hope that you will visit our shop soon again. Thank you.
by A verified traveler
2nd stay - will definitely use again.
Posted 22 Dec 2021 on HotelsReceived a complimentary breakfast because there was a small problem in the bathroom, which staff were quick to resolve.
Fast check-in, helpful staff and very friendly!
Comment from Hotel Management
30 Mar 2022 by フロント 宗綱, Hotel Management
ご宿泊いただき、ありがとうございます。
またのお越しをお待ちしております。
by A verified traveler
Posted 28 Sep 2021
by A verified traveler
Posted 19 Feb 2021
This hotel is well-situated in the tourist section of town. There are several onsen and restaurants within walking distance. There was a massage chair in the room but it looked a little shabby and worn. The hotel room itself was very basic. Breakfast was also included in the cost of the room; it was also very basic.
by A verified traveler
Posted 25 Apr 2020 on Hotels
Great hotel!
by A verified traveler
Posted 24 Jan 2020
