Ratings based on 785 Verified Reviews
4.5 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Jun 2024
Staff was not accommodating and did not clean the room even after I called to alert them.
Comment from Hotel Management
26 Jun 2024 by Front Desk Team, Hotel Management
Thank you for taking the time to leave your review. And I apologize that we were not able to accommodate you. We do appreciate your feedback.
by A verified traveler
Posted 24 Jun 2024
We stayed at this property, which was one of the few places we could find with breakfast and an indoor pool for the kids. We arrived too late at night to swim so we planned on letting the kiddos play in the morning. Then we woke up early to have time, going to breakfast first we were approached by one of the staff who let us know that only certain rooms get free breakfast. That for everyone else it’s 14.99 per person; wow that’s a lot for breakfast so you want over fifty bucks on top of the room cost. She had not bothered to speak with anyone else that had come down at the same time as us. We had no problem getting breakfast somewhere after this was very poorly handled. Not to mention that spending almost two hundred dollars for a room, without breakfast is a bit much in my personal opinion. Together it wasn’t a good stay for my family and I will never recommend this hotel or chain again.
Comment from Hotel Management
24 Jun 2024 by Front Desk Team, Hotel Management
Thank you for taking the time to leave your review. I apologize for the inconvenience, and hope you'll give us a chance to accommodate you again.
by A verified traveler
Posted 1 Jun 2024
Comment from Hotel Management
4 Jun 2024 by Front Desk Team, Hotel Management
Thank you for taking the time to leave your review. We appreciate your feedback and look forward to seeing you again soon.
by A verified traveler
Posted 29 May 2024
Comment from Hotel Management
18 Jun 2024 by Front Desk Team, Hotel Management
Thank you for taking the time to leave your review. We appreciate your feedback and hope to see you again!
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
29 May 2024 by Front Desk Team, Hotel Management
Thank you for taking the time to leave your review we appreciate your feedback and hope to see you again.
by A verified traveler
Posted 21 May 2024
clean and very friendly staffs. Breakfast is really good
Comment from Hotel Management
24 May 2024 by Front Desk Team, Hotel Management
Thank you so much for taking the time to leave your review we appreciate your feedback and hope to see you again soon!
by A verified traveler
Posted 16 May 2024
Front desk staff was rude and inconsiderate.
Comment from Hotel Management
17 May 2024 by Front Desk Team, Hotel Management
First I'd like to apologize for the service you received during your stay. And I'd like to thank you for taking the time to leave your feedback. We hope you'll give us another chance on your next trip.
by A verified traveler
Posted 5 May 2024
They charge $20 extra per person over one person even though we stayed in a double queen that website says sleeps 4. When asked front desk they just said it was corporate policy. Must be new since wasn’t charged last year
Comment from Hotel Management
7 May 2024 by Front Desk Team, Hotel Management
Thank you for your review. We hope you let us accommodate you again in the future.
by A verified traveler
Posted 5 May 2024
Comment from Hotel Management
26 May 2024 by Front Desk Team, Hotel Management
Thanks for your review! We hope to see you again soon.
by A verified traveler from East Wenatchee
Posted 28 Apr 2024
Ashlie (swing shift) at the front desk was amazing and got me checked in quickly and was very helpful
Comment from Hotel Management
30 Apr 2024 by Front Desk Team, Hotel Management
Thank you for taking the time to leave your review, and we hope to see you again soon!
