Ratings based on 989 Verified Reviews
4.4 Room cleanliness
4.1 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Nov 2024
by A verified traveler
Posted 3 Nov 2024
very nice
Comment from Hotel Management
4 Nov 2024 by Barceló Maya Tropical
Management, Hotel Management
Dear Sir,Thank you very much for this kind review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to seeing you again soon.Best regards,Barceló Maya TropicalManagement
by A verified traveler
Posted 1 Nov 2024
Loved it
Comment from Hotel Management
2 Nov 2024 by Barceló Maya Tropical
Management, Hotel Management
Dear Madam,Thank you for sharing your experience with us.We are thrilled to hear that you enjoyed your stay with us and appreciated the cleanliness, hotel condition, and service provided by our team. Our dedicated team works hard to ensure that our guests have a comfortable and memorable experience, and it is always rewarding to receive such positive feedback.It would be a pleasure to welcome you back. Best wishes,Barceló Maya TropicalManagement
by A verified traveler
Posted 29 Oct 2024
Great Vacation! Everything was great.
Comment from Hotel Management
30 Oct 2024 by Barceló Maya Tropical
Management, Hotel Management
Dear Madam,Thank you for sharing your experience with us.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.It would be a pleasure to welcome you back. Best wishes,Barceló Maya TropicalManagement
by A verified traveler
Posted 28 Oct 2024
We enjoyed our stay. Food was great and there’s lots to do. However all additional costs. For the most part all the staff were friendly and helpful. We would go back again
Comment from Hotel Management
29 Oct 2024 by Barceló Maya Tropical
Management, Hotel Management
Dear Ms. Ashley,Thank you for the time taken to share your experience of staying with us.We are disheartened to hear that certain aspects of your stay, such as the additional costs and overall hotel condition, did not completely meet your expectations. We understand how these elements play a significant role in the overall satisfaction of our guests and take your feedback seriously.Nonetheless, we are delighted that you enjoyed the variety of culinary options and engaging activities available at our resort. Our team takes great pride in offering well-maintained rooms and a selection of amenities designed to enhance our guests' stay, such as the minibar restocked daily and coffee-making facilities in every room. The friendliness and helpfulness of our staff are also aspects we consistently strive to uphold, and we are glad that this contributed positively to your experience.The entire team really hope we can welcome you back on a future occasion. Kindest regards,Barceló Maya TropicalManagement
by A verified traveler
Posted 27 Oct 2024
We visit Mexico at least twice a year. This was our first stay at Barcelo. I never complain about the food because we know what to expect, not everyone likes everything but there's always something to love. I did just return 2 lbs overweight if that tells you anything. This is mega resort with lots to see and do. This property is super clean and super safe. I'd visit again Tropical and Colonial has best beach. Caribe and Beach have the best rooms. Bottom line. It was very good
Comment from Hotel Management
28 Oct 2024 by Barceló Maya Tropical
Management, Hotel Management
Dear Sir,Thank you very much for this kind review.We are delighted that you enjoyed the pristine cleanliness, the sense of safety provided, and the beautiful beachfront at Barceló Maya Tropical. It is wonderful to know that our accommodations impressed you, with the Barceló Maya Caribe and Barceló Maya Beach offering the best rooms, complemented by breathtaking views and luxurious amenities. We appreciate your acknowledgment of the extensive offerings of our mega resort, including access to the varied facilities across the Barceló Maya Grand Resort complex.We look forward to seeing you again soon.Best regards,Barceló Maya TropicalManagement
by A verified traveler
Posted 27 Oct 2024
Average resort
Comment from Hotel Management
28 Oct 2024 by Barceló Maya Tropical
Management, Hotel Management
Szanowny Panie Krzysztofu, dziękujemy za poświęcenie czasu na napisanie tej recenzji.Cieszymy się, że pobyt w naszym hotelu spełnił Pańskie oczekiwania.Mamy nadzieję, że miały Państwo okazję doświadczyć naszego wyjątkowego konceptu „zatrzymaj się w jednym hotelu i korzystaj z czterech”, który pozwala naszym gościom na swobodny dostęp do udogodnień i atrakcji czterech naszych hoteli Barceló Maya Beach, Barceló Maya Caribe, Barceló Maya Colonial oraz Barceló Maya Tropical.Mamy nadzieję, że będziemy mieli szansę gościć Pana u nas ponownie. Z wyrazami szacunku,Barceló Maya TropicalManagement
by A verified traveler
Posted 25 Oct 2024
Comment from Hotel Management
26 Oct 2024 by Barceló Maya Tropical , Hotel Management
Gracias por su visita
by A verified traveler
Posted 24 Oct 2024
Buy bonito
Comment from Hotel Management
24 Oct 2024 by Barceló Maya Tropical
Management, Hotel Management
Querida señora, Muchas gracias por la reseña acerca de su experiencia en Barceló Maya Tropical - All Inclusive y la inmejorable valoración que ha compartido.Nos complace enormemente leer que su estancia fue de su agrado.Esperamos que haya tenido la oportunidad de experimentar nuestro exclusivo concepto 'quédese en un hotel y disfrute de cuatro' durante su visita, que le permite acceder a las instalaciones y servicios de nuestros otros tres hoteles hermanos en el complejo del Barceló Maya Grand Resort.Quedamos a su entera disposición para cuando desee repetir experiencia con nosotros. Un cordial saludo,Barceló Maya TropicalManagement
by A verified traveler
Posted 22 Oct 2024
The layout of the resort is excellent. Staff is really good and rooms are great.
Comment from Hotel Management
23 Oct 2024 by Barceló Maya Tropical
Management, Hotel Management
Dear Guest, Thank you for this great review.We are truly pleased that you had a wonderful experience with us at Barceló Maya Tropical - All Inclusive.We are delighted that you enjoyed the thoughtful layout of our resort, our dedicated staff, and the comfort of our rooms. Ensuring the cleanliness of our accommodations is a top priority, and it's rewarding to know that we met your expectations in this area. Our team strives to create an environment where guests can fully enjoy the beauty and amenities of our all-inclusive experience.We look forward to welcoming you back soon. Kind regards,Barceló Maya TropicalManagement
