Ratings based on 1,653 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Great area, great pools, warm water
Comment from Hotel Management
20 Nov 2024 by The Management, Hotel Management
Dear Sir, Thank you for sharing your experience with us.We are sincerely sorry that the service did not meet your expectations. We will follow up on this with our team.We are delighted that you enjoyed the prime area, remarkable pools, and the warm water provided at our resort, along with the excellent condition of our hotel facilities, which are designed to offer a luxurious and comfortable experience.We hope we will have the opportunity to see you again in the future. Best regards,The Management
by A verified traveler
Posted 19 Nov 2024
Have stayed at the Barceló Maya Palace three time in the last few years and we enjoy our stay every time. This time the resort was busy with a lot of families and was a little noisy but there is always room at the beach to sit and relax.
The Palace is showing its age but still stands out as one of the nicer resorts in the Maya. The staff were generally happy and accommodating, while the bar staff at Coco bar were surly, they got the job done. The lobby bar, Carey, can get very noisy when it fills up with families, with lots of kids running around and screaming.
Buffets were very busy but the staff are vey quick to get things ready for the next guest. Food was good with different dishes each night but the menu hasn't changed much in years. All the restaurants at the Palace are top notch and they prepare the food very well.
All in all we had another great vacation at the Barcelo Maya Palace.
Comment from Hotel Management
20 Nov 2024 by The Management, Hotel Management
Dear Sir, Thank you for sharing your experience with us.We are thrilled to know that you have enjoyed your stays at Barceló Maya Palace - All Inclusive.We regret to hear that certain aspects did not meet your expectations, notably the liveliness of the lobby bar and your impression of the resort showing its age. Our team strives to maintain the resort in pristine condition, and we take your feedback seriously as we continually work to enhance our guest experience. Nonetheless, we apologize if the enthusiasm at the Coco bar was not as welcoming as it should be. Our guests' comfort and satisfaction are our top priorities, and we will look into these matters.It brings us great pleasure to learn that you appreciated the cleanliness of our rooms and the variety of dining options available. Our culinary team takes pride in offering a selection of international dishes, and we're delighted to know that the quality of food at our restaurants met your expectations.Finally, we are particularly pleased that you found our staff friendly and accommodating, contributing to another memorable vacation at our resort. The tranquility of our beach area is one of the many perks we love to offer our guests, and it's wonderful that you were able to enjoy this serene setting.We hope we will have the opportunity to see you again in the future. Best regards,The Management
by A verified traveler
Posted 19 Nov 2024
We have been to the Barcelo many times. First time we’ve had difficulty booking ale art dinners! The colonial / Tropical
Buffet is superior to palace buffet as far as selection and freshness!
Francisco (French restaurant) went above and beyond to make our dinner amazing and even got us in for a second time
Comment from Hotel Management
20 Nov 2024 by The Management, Hotel Management
Dear Madam,Thank you for sharing your experience with us.We are thrilled to hear that your stay with us was enjoyable.We regret to hear that you encountered difficulties when booking à la carte dinners. Our aim is always to provide an effortless and seamless reservation process, and we apologize if this was not the case during your stay. We appreciate your patience and understanding in this matter.We are delighted that you enjoyed the diverse and fresh options at the Colonial and Tropical Buffet. Our culinary team takes great pride in offering a wide variety of quality dishes to please all palates. Additionally, it warms us to know that our staff member Francisco provided exceptional service to make your dining experiences at the French restaurant truly memorable.Furthermore, we are pleased that the overall cleanliness and condition of our hotel met your high standards, and that you were satisfied with the service provided. Our staff is dedicated to maintaining a pristine environment and delivering top-notch service to ensure our guests have a comfortable and enjoyable stay.Finally, we hope you were able to appreciate the stunning beachfront location of our resort and take advantage of the all-inclusive benefits and luxurious amenities we offer as part of the Barceló Maya Grand Resort complex.It would be a pleasure to welcome you back. Best wishes,The Management
by A verified traveler
Posted 18 Nov 2024
by A verified traveler
Posted 17 Nov 2024
We didn’t like the long distance between the main building (lobby & restaurants). It’s too long for seniors or people with disabilities! They should have transportation service with electric cars, like in some airports!
Comment from Hotel Management
20 Nov 2024 by The Management, Hotel Management
Dear Sir, Thank you for sharing your experience with us.We understand your concerns regarding the distance between our main building and facilities. We strive to provide a comfortable experience for all our guests and regret any inconvenience you may have faced. Though we do offer a guest transport service from 8:00 to 2:30, we acknowledge that this may not be sufficient for all our guests' needs. We appreciate you bringing this to our attention.We are delighted that you enjoyed the cleanliness of our rooms, the overall condition of our hotel, and the service provided. Our staff works tirelessly to maintain our 5-star standards and ensure a welcoming family environment for all our guests. Your recognition of their efforts is greatly appreciated and serves as encouragement for us to continue delivering exceptional experiences.We hope we will have the opportunity to see you again in the future. Best regards,The Management
by A verified traveler
Posted 17 Nov 2024
by A verified traveler
Posted 17 Nov 2024
by A verified traveler
Posted 16 Nov 2024
We stayed at the Barcelo Maya Palace in November 2024. The property is very nice and well maintained. There are lots of activities to do, but many include extra charges, including the pirate water area (including the surf boarding), bowling and mini putt. The buffet at the Palace was disappointing to us. The food was sometimes overcooked and dry and the service from staff was sometimes slow. The buffet at the Tropical/Colonial was much better and we found ourselves going there for lunch. The property for this resort is huge. If you plan on going from resort to resort you'll want to take the bus, which comes every half hour, so you need to plan accordingly. Overall we had a great time and would go back again.
Comment from Hotel Management
20 Nov 2024 by The Management, Hotel Management
Dear Sir, Thank you for sharing your experience with us.We are sorry to hear that certain aspects of our service did not completely meet your expectations, particularly regarding the dining experience at the Palace buffet and the perceived slow service. We strive to provide a variety of culinary options and prompt service, and we regret any inconvenience you may have experienced. Furthermore, we understand that the additional charges for certain activities may have been unexpected, and we apologize if this was not communicated clearly.We are pleased that you appreciated the overall maintenance of our property and the cleanliness of your room. It is great that you found the buffet at the Tropical/Colonial to your liking and that this enhanced your dining experience. We're also delighted to know that you enjoyed the variety of amenities we offer and that these contributed to a memorable stay. Your satisfaction with the condition of our hotel and the amenities provided in your room is very encouraging for us.We hope we will have the opportunity to see you again in the future. Best regards,The Management
by A verified traveler
Posted 16 Nov 2024
Very kid friendly. So much to do!
Comment from Hotel Management
20 Nov 2024 by The Management, Hotel Management
Dear Madam,Thank you for sharing your experience with us.We are thrilled to hear about the wonderful time you had at Barceló Maya Palace, especially with the range of activities available. It is also rewarding to know that you found our accommodations clean and our hotel's condition up to the high standards we strive to uphold. Moreover, we take great pride in our exceptional service, and it's great that this was a highlight during your stay. Our team is dedicated to ensuring that every family has an unforgettable experience, with facilities and entertainment that cater to all ages. From our 11 swimming pools, including a semi-Olympic size pool and children's areas, to our daily shows and the Barcy Club kids' club, we aim to provide a fun and engaging environment for our younger guests.It would be a pleasure to welcome you back. Best wishes,The Management
by A verified traveler
Posted 15 Nov 2024
