Ratings based on 1,023 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Dec 2024
We had a great vacation, the service, food option, amenities, and staff were outstanding. One of the best vacation ever!
Comment from Hotel Management
21 Dec 2024 by La Gerencia, Hotel Management
Dear Sir,Thank you very much for this kind review.We are truly thrilled to hear that your stay with us was one of your best vacation experiences.It is wonderful to learn that you thoroughly enjoyed our diverse gastronomic selections, the wealth of amenities at your disposal, and the dedicated service provided by our team. Your commendations on the immaculate cleanliness of your room and the pristine condition of our hotel are greatly appreciated. We take pride in offering well-appointed accommodations and ensuring a delightful all-inclusive experience at Barceló Maya Caribe.We look forward to seeing you again soon.Best regards,La Gerencia
by A verified traveler
Posted 15 Dec 2024
Excellent place to enjoy a vacation!
Comment from Hotel Management
15 Dec 2024 by La Gerencia, Hotel Management
Dear Sir,Thank you very much for this kind review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to seeing you again soon.Best regards,La Gerencia
by A verified traveler
Posted 14 Dec 2024
El buffet muy bueno y buena atención
Comment from Hotel Management
14 Dec 2024 by La Gerencia, Hotel Management
Querida Sra. Amarelis, Muchas gracias por la reseña acerca de su experiencia en Barceló Maya Caribe - All Inclusive y la inmejorable valoración que ha compartido.Nos complace enormemente que haya disfrutado del buffet, la atención de nuestro personal, la limpieza de la habitación y el estado del hotel. Es gratificante saber que el servicio que ofrecemos ha sido de su agrado, reflejando nuestro compromiso con la calidad y la satisfacción de nuestros huéspedes.Nuestro equipo se esfuerza día a día para ofrecer una experiencia inolvidable y nos enorgullece recibir comentarios como el suyo, que nos motivan a seguir mejorando.Quedamos a su entera disposición para cuando desee repetir experiencia con nosotros. Un cordial saludo,La Gerencia
by A verified traveler
Posted 10 Dec 2024
Property clean and quiet, loved the beach and spending my days in the turquoise
waters. The buffet had plenty of food.
Comment from Hotel Management
11 Dec 2024 by La Gerencia, Hotel Management
Dear Madam,Thank you for sharing your experience with us.We are absolutely thrilled to hear that your stay at our resort was a delightful one.We are delighted that you appreciated the pristine cleanliness of our property, the serene ambiance, and the beauty of our beach and turquoise waters. It is great that you enjoyed a variety of options at our bountiful buffet, the comfort and amenities of your room, and the overall condition of the hotel. Our team strives to provide a welcoming environment and exceptional service, so knowing we met your expectations brings us immense joy.It would be a pleasure to welcome you back. Best wishes,La Gerencia
by A verified traveler
Posted 10 Dec 2024
I loved the beach and spending my days in the turquoise waters. The buffet had plenty of food for all dirty needs. The bed was warm and one of the comfiest sleeps I have had in a long time.
Comment from Hotel Management
10 Dec 2024 by La Gerencia, Hotel Management
Dear Madam,Thank you for sharing your experience with us.We are thrilled to hear that you enjoyed your stay with us and appreciated the cleanliness, hotel condition, and service provided by our team. Our dedicated team works hard to ensure that our guests have a comfortable and memorable experience, and it is always rewarding to receive such positive feedback.It would be a pleasure to welcome you back. Best wishes,La Gerencia
by A verified traveler
Posted 4 Dec 2024
It was a beautiful property perfect area but my only compliant is the bathroom toilet seat was nasty and peeling and when brought to attention of staff they didn’t seem to care so had to keep wrapping seat with toilet paper with every use .
Comment from Hotel Management
4 Dec 2024 by La Gerencia, Hotel Management
Dear Madam,Thank you for the time taken to share your experience of staying with us.We are pleased to know that you enjoyed your time with us, however, we are sorry to hear of the issue with your toilet. Rest assured we have noted your feedback and will address this with our team as we continue to improve our services.The entire team really hope we can welcome you back on a future occasion. Kindest regards,La Gerencia
by A verified traveler
Posted 4 Dec 2024
by A verified traveler
Posted 30 Nov 2024
Excelente
Comment from Hotel Management
30 Nov 2024 by La Gerencia, Hotel Management
Querida señora, Muchas gracias por la reseña acerca de su experiencia en Barceló Maya Caribe - All Inclusive y la inmejorable valoración que ha compartido.Nos complace enormemente saber que su estancia en nuestro hotel fue de su agrado.Esperamos que haya tenido la oportunidad de disfrutar de nuestro concepto único 'Hospédese en un hotel y disfrute de cuatro', que permite a nuestros huéspedes tener acceso a las instalaciones de cuatro hoteles en un solo complejo, durante su visita.Quedamos a su entera disposición para cuando desee repetir experiencia con nosotros. Un cordial saludo,La Gerencia
by A verified traveler
Posted 29 Nov 2024
Very friendly and attentive staff, great layout, amazing beach and snorkeling.
Comment from Hotel Management
29 Nov 2024 by La Gerencia, Hotel Management
Dear Madam,Thank you for sharing your experience with us.We are truly grateful for your kind words and thrilled to hear that your stay was a memorable one.We are delighted that you enjoyed the dedicated service from our team, our well-designed hotel layout, and the remarkable beachfront that provides excellent opportunities for snorkeling. The Barceló Maya Caribe takes pride in maintaining the highest standards of cleanliness and condition in all our rooms, and it is gratifying to know that these details contributed significantly to the enjoyment of your visit.It would be a pleasure to welcome you back. Best wishes,La Gerencia
by A verified traveler
Posted 21 Nov 2024
Very family friendly resort with lots of activities to entertain the kids. Rooms could use a bit of upkeep and deep cleaning, but it's ok otherwise. The property itself was great!
Comment from Hotel Management
22 Nov 2024 by La Gerencia, Hotel Management
Dear Madam,Thank you for the time taken to share your experience of staying with us.We are truly glad to hear that your stay with us was enjoyable.We are sorry to hear your concerns regarding room upkeep and cleanliness. Our team takes great pride in maintaining our facilities to the highest standards and we regret if this was not reflected during your visit.We are delighted that you appreciated our family-friendly atmosphere and the variety of activities available for the little ones. From the Barcy Club's engaging entertainment to the exhilarating water park adventures, we strive to create memorable experiences for our guests of all ages.Additionally, we are pleased that you enjoyed the overall beauty and offerings of our property. With meticulously landscaped gardens, stunning beach views, and a multitude of services, our resort is indeed a tropical paradise designed to cater to your every need.The entire team really hope we can welcome you back on a future occasion. Kindest regards,La Gerencia
