Ratings based on 994 Verified Reviews
4.2 Room cleanliness
4.0 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
This resort is fantastic! The beach/food/service/pools loved it and will be back.
Comment from Hotel Management
24 Nov 2024 by Front Desk Manager/Manger On Duty, Hotel Management
Dear Mr Anthony,Thank you very much for this kind review.We're thrilled to hear that our beach, food, service, and pools met your expectations and contributed to a memorable stay. Your compliments on the room cleanliness and amenities are greatly appreciated, and it's wonderful to know that these details enhanced the comfort and enjoyment of your visit.We look forward to seeing you again soon.Best regards,Front Desk Manager/Manger On Duty
by A verified traveler
Posted 22 Nov 2024
We had an EXCELLENT time at Barcelo Beach. It was family friendly, and not too noisy. The service was top notch!
Comment from Hotel Management
24 Nov 2024 by Front Desk Manager/Manger On Duty, Hotel Management
Dear Madam,Thank you for sharing your experience with us.A message of satisfaction from a recent guest is always a reward and incentive for us to continue upholding our high standards.It would be a pleasure to welcome you back. Best wishes,Front Desk Manager/Manger On Duty
by A verified traveler
Posted 18 Nov 2024
Our family enjoyed staying at the Barcelo Maya Beach. Very friendly staff. Lots for the kids to do. Beautiful beach with clear water. Easy to walk to all of the resorts.
Overall 7 out of 10
Comment from Hotel Management
19 Nov 2024 by Front Desk Manager/Manger On Duty, Hotel Management
Dear Sir,Thank you very much for this kind review.We are delighted that you enjoyed your stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. Our guest's satisfaction is our highest reward.We look forward to seeing you again soon.Best regards,Front Desk Manager/Manger On Duty
by A verified traveler
Posted 18 Nov 2024
Very good
Comment from Hotel Management
19 Nov 2024 by Front Desk Manager/Manger On Duty, Hotel Management
Dear Guest, Thank you for this great review.We are thrilled to hear that you enjoyed your stay with us and appreciated the cleanliness, hotel condition, and service provided by our team. Our dedicated team works hard to ensure that our guests have a comfortable and memorable experience, and it is always rewarding to receive such positive feedback.We look forward to welcoming you back soon. Kind regards,Front Desk Manager/Manger On Duty
by A verified traveler
Posted 16 Nov 2024
A group of 10 of us just returned from a stay at the Barcelo Maya Beach resort. We had an excellent time. We were always able to find beach chairs on the beach and adequate seating around the pools too. I loved walking the beach, from end to end. The Maya Palace would be a great option for families with children, as there were plenty of activities.
The one thing this resort lacks is communicating activities. There's a board indicating activities and times, but no indication of location (ie stretching class, etc). Theatre show times and shows were not published, or posted anywhere. A simple app should be developed to provide information of what's happening around the resort.
Comment from Hotel Management
17 Nov 2024 by Front Desk Manager/Manger On Duty, Hotel Management
Dear Madam,Thank you for the time taken to share your experience of staying with us.It is rewarding to know that you had a great stay.However, we will also be looking into the issue you raise with our technical team and appreciate that you have brought it to our attention. Please accept our apologies for any inconvenience. The entire team really hope we can welcome you back on a future occasion. Kindest regards,Front Desk Manager/Manger On Duty
by A verified traveler
Posted 16 Nov 2024
I didn’t like Brazilian restaurant at Barceló Palace resort
Comment from Hotel Management
16 Nov 2024 by Front Desk Manager/Manger On Duty, Hotel Management
Dear Sir, Thank you for sharing your experience with us.We regret to hear that your dining experience at the Brazilian restaurant did not meet your expectations. While our Barceló Palace resort offers a wide array of dining options, it's evident that in this instance, we fell short of providing you with the exceptional culinary experience we strive to deliver. We are grateful to hear your high praise regarding the cleanliness of our rooms, the overall condition of our hotel, and the level of service provided by our team. These are areas we take great pride in and are delighted that they contributed positively to your stay.We hope we will have the opportunity to see you again in the future. Best regards,Front Desk Manager/Manger On Duty
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Front Desk Manager., Hotel Management
Dear Aimee Danielle,Thank you very much for sharing this great review of your recent stay at Barceló Maya Beach. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Best regards. Julio Castellanos
by A verified traveler
Posted 15 Nov 2024
The adult side of the property was amazing and beautiful and well kept. Someone is always cleaning and very hospitable. The bed was the largest super king size bed I have ever seen - so comfortable. Food was good and it was nice being able to walk through the city of resorts attached.
Only wish was to be able to use the kayaks freely. The staff wouldn’t let us use them even when it was calm. Had hoped to do more water sports than were able.
Comment from Hotel Management
17 Nov 2024 by Front Desk Manager/Manger On Duty, Hotel Management
Dear Madam,Thank you for the time taken to share your experience of staying with us.We're sorry to hear about your disappointment with the water sports activities. Our aim is to provide a safe and enjoyable experience for all our guests, and we adhere to strict safety standards when it comes to the use of our kayaks and other equipment, considering the weather and sea conditions. We're thrilled to read that you found our adult side excellent, the cleanliness impeccable, and the bed in your room to be exceptionally comfortable. It's also gratifying to know that you enjoyed the variety of food options and the convenience of exploring the interconnected resorts. Your kind words about our hospitable team are much appreciated and will surely motivate us to continue delivering great experiences.The entire team really hope we can welcome you back on a future occasion. Kindest regards,Front Desk Manager/Manger On Duty
by A verified traveler
Posted 14 Nov 2024
Wonderful hotel.
Comment from Hotel Management
16 Nov 2024 by Front Desk Manager/Manger On Duty, Hotel Management
Dear Madam,Thank you for sharing your experience with us.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.It would be a pleasure to welcome you back. Best wishes,Front Desk Manager/Manger On Duty
by A verified traveler
Posted 7 Nov 2024
Rooms are too cold and the A/C has to be turned on in order to avoid moisture.
The food was not as good as before,
Comment from Hotel Management
11 Nov 2024 by Front Desk Manager/Manger On Duty, Hotel Management
Dear Jorge, Thank you for sharing your experience with us.We're sorry to hear that the room temperature did not meet your comfort level. Our air conditioning systems are indeed designed to address the humidity characteristic of our tropical location, and we strive to maintain a balance that suits all our guests. While the context suggests that individual controls for the air conditioning are available, we regret any inconvenience you experienced and will look into your feedback to ensure guest comfort. We are also continuously working on improving our culinary offerings and appreciate your feedback regarding the food. It’s gratifying to know that you found our rooms to be clean and that our facilities met your expectations to a high degree.We hope we will have the opportunity to see you again in the future. Best regards,Front Desk Manager/Manger On Duty
