Ratings based on 449 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Nov 2024
property need to be maintained: chipped granite floor, leaking faucet. Bathroom curtain can’t block fully (gaps on each side). But the hotel location is great, walking distance to lots of places.
Comment from Hotel Management
28 Nov 2024 by FO, Hotel Management
Dear guest,Thank you very much for staying at Novotel Nanjing Central and taking the precious time to share your stay with us. I feel very sorry for failing to fully satisfy you. We also immediately feedback to the leadership regarding bathroom issues. Thank you very much for your comments. If you have any questions or needs during your stay, Please feel free to contact the hotel reception at any time. We will solve it as soon as possible,All staff of the hotel look forward to seeing you again.Best wishes to you and your family.
by A verified traveler
Posted 15 Oct 2024
Metro , food court and restaurants near by
by A verified traveler from Brooklyn
Posted 14 Sep 2024
Room smells like cigarettes
by A verified traveler
Posted 15 Jul 2024
Excellent
by A verified traveler
Disappointing
Posted 19 Jul 2023 on HotelsThe carpet in the room was not very clean to the point that I felt uncomfortable walking around with bare feet. The bed was very hard and didn't have a topper. Good location, but public transport in Nanjing is very good, so I would consider staying elsewhere in future. Breakfast was ok but there were only few Western choices. As Novotel is a French brand I hoped for a decent quality Croissant, but unfortunately they were small, stale and inedible
by A verified traveler
Posted 22 Jun 2023
I have issues with this hotel, although our stay is comfortable.
My card was charged for a ¥990 transaction which I have no idea what it was. It wasn't the deposit of ¥1200 which was refunded to my card. This transaction was actually billed!
I went to their official website to email for a billing invoice but the email address listed: novotel@novotel-nanjing-central.com was an invalid email address that bounced back.
I resorted to messaging them via Expedia but there was no response.
I have no idea what I can do to refute or to clarify these billing, leaving me with no choice but to pay for them.
Horrible experience with this hotel billing!
by A verified traveler
Posted 2 Mar 2023
The hotel locates in CBD of Nanjing. The room size is comfortable for two guests. The room conditions are aged. The carpet is stained. The faucet leaks.
by A verified traveler
Posted 2 Mar 2023
The service is kind and friendly. The room conditions, however, are aged.
by A verified traveler
Posted 15 Jun 2021 on Hotels
by A verified traveler
Posted 12 May 2021
Like: super convenient location in Xinjiekou and room cleanness is quite good.
