Ratings based on 24 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
2.2 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Nov 2023 on Orbitz
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by A verified traveler
Posted 11 Jan 2022 on Hotels
by A verified traveler
Posted 18 Oct 2024
Las camas son muy duras
Comment from Hotel Management
18 Oct 2024 by Author, Hotel Management
Dear Guest,
Thank you for sharing your feedback with us. We apologize for any inconvenience caused regarding the firmness of the beds. We understand that a comfortable sleep is essential for a pleasant stay, and we appreciate your valuable input.
Our team constantly strives to improve the quality of our services, and we will take your feedback into consideration to make necessary improvements. If there is anything else we can assist you with, please feel free to reach out to us at guestsupport.na@oyorooms.com.
We hope to have the opportunity to serve you better in the future.
Warm regards,
Team OYO
by A verified traveler
No me gusto
Posted 25 Aug 2024 on HotelsLa verdad, el hotel se ve bien, es promedio, pero las camas estan horriblemente duras, las almohadas delgaditas y duras, lo unico rescatable es el restaurant. Aparte el piso del cuarto estaba super resbaloso, me cai saliendo del baño
Comment from Hotel Management
16 Sep 2024 by Lisa, Hotel Management
Lamentamos decepcionarle, Vania. Podemos entender que su estancia con nosotros no ha sido agradable. Sin embargo, nos esforzaremos por mejorar nuestro servicio. Denos otra oportunidad y nos aseguraremos de que experimente el confort y la hospitalidad que nos caracterizan. Esperamos darle la bienvenida pronto :) Saludos, Lisa
by A verified traveler from Colorado Springs
Posted 30 Jul 2024
El Hotel es conveniente por su ubicación dentro del pueblo, pero es de difícil acceso porque hay que bajar un empedrado que hace difícil bajar en un vehículo que no tenga buena capacidad, si bien, se puede uno estacionar, la construcción presenta algunos inconvenientes por su tipo, pues hay mucha humedad en los cuartos y no hay aire acondicionado, aunque la ciudad o el pueblo es fresco.
Comment from Hotel Management
5 Aug 2024 by Eva, Hotel Management
¡Hola, Oscar! Muchas gracias por calificarnos positivamente. Según los comentarios, podemos ver que no está completamente satisfecho con nuestros servicios, hemos notificado el problema a nuestro importante equipo para garantizar una estadía cómoda en el futuro. Saludos, Eva
by A verified traveler
Posted 30 Jul 2024 on Hotels
Comment from Hotel Management
5 Aug 2024 by Eva, Hotel Management
Hi, Joan! We regret the unpleasant experience you had with us. We are continuously working on improving our services and we assure you that your next visit will be awesome. Regards, Eva
by A verified traveler
Posted 28 Jul 2024
Comment from Hotel Management
5 Aug 2024 by Eva, Hotel Management
Hi, Guillermo! We are sorry to see that you are not completely satisfied with the services. Be assured, we are striving day and night to make sure your future visits are nothing less than amazing. Regards, Eva
by A verified traveler
Posted 9 Jun 2024 on Hotels
Comment from Hotel Management
13 Jun 2024 by Tim, Hotel Management
Thanks for your kind and lovely words, Mónica! The biggest joy lies in seeing our guests satisfied, we will try our best to meet your expectations in future stays as well. Regards, Tim
by A verified traveler
Posted 1 Jun 2024
Comment from Hotel Management
20 Jun 2024 by Amy, Hotel Management
Thanks for the positive rating, Miguel! Hope to welcome you again soon. Regards, Noah
by A verified traveler
muy sucio
Posted 7 May 2024 on HotelsCobijas sucias, insectos en las sábanas, en los sockets de los focos, amaneci con picaduras de chinches
Comment from Hotel Management
4 Jun 2024 by Amy, Hotel Management
¡Disculpas por los problemas que has enfrentado, Gabriela! Esta vez hemos tomado nota de tu experiencia. Tenga la seguridad de que nos esforzaremos en el futuro para garantizarle una excelente estadía con nosotros. Saludos, Tim
