Ratings based on 405 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Nov 2024
I had a great stay at this hotel! The room was very spacious and always spotless, which made for a comfortable experience. The location is incredibly strategic, allowing easy access to nearby attractions. The staff were very helpful, though the only downside was that none of them spoke English, which made communication a bit challenging. The breakfast options were plentiful and tasty, a great way to start the day. Another bonus was the free laundry room available for guests. Overall, a fantastic stay with great amenities and convenience – highly recommended!
Comment from Hotel Management
8 Nov 2024 by Rae Liu, E.H. GM, Hotel Management
Dear Valued Guest, Thanks for choosing Eastern House for your recent visit to Xi’an and it’s our deep pleasure to serve you during your stay. We always make efforts to provide the best quality service to every guest so that they feel like home at Eastern House. We are glad that you indeed enjoyed the experience here. It was such a great memory for those days that we’ve spent with you. We appreciate your satisfaction and compliments from the depth of our heart and we will surely keep up with the current service level. Hopefully you loved the trip to Xi’an overall and we sincerely look forward to serving you again in the near future. Best Regards, Rae Liu, E.H. GM
by A verified traveler
Posted 1 Nov 2024
Excellent staff services and great property
Comment from Hotel Management
2 Nov 2024 by Rae Liu, E.H. GM, Hotel Management
Dear Valued Guest, We are honored that you have selected Eastern House for your trip to Xi＇an. We really appreciate your time for writing such a helpful review. Your feedback is quite important to us. Our professional and friendly staff is committed to ensuring that your stay is both enjoyable and comfortable. We are glad that we indeed provide courteous service that makes you satisfied. We look forward to serving you on future trips to Xi＇an. Best Regards, Rae Liu, E.H. GM
by A verified traveler
Posted 31 Oct 2024
Great location, absolutely nice and helpful staff and clean hotel
Comment from Hotel Management
1 Nov 2024 by Rae Liu, E.H. GM, Hotel Management
Dear Valued Guest, We are honored that you have selected Eastern House for your trip to Xi＇an. We really appreciate your time for writing such a helpful review. Your feedback is quite important to us. Our professional and friendly staff is committed to ensuring that your stay is both enjoyable and comfortable. We are glad that we indeed provide courteous service that makes you satisfied. We look forward to serving you on future trips to Xi＇an. Best Regards, Rae Liu, E.H. GM
by A verified traveler
Posted 26 Oct 2024
Very friendly staff, great location with easy access to subway, restaurants and shopping facilities
Comment from Hotel Management
27 Oct 2024 by Rae Liu, E.H. GM, Hotel Management
Dear Valued Guest, Thanks for staying at Eastern House and we really appreciate your time for providing such a comprehensive review. Your feedback is quite essential to our sustaining growth. We are glad that you enjoyed your experience in Xi'an and especially at Eastern House. We are aiming at providing the best accommodation and the most courteous service to enhance your comfortable stay. Complimentary afternoon tea, unlimited bottled water in room, self-service laundry room and professional fitness room, all become tangible proof of the high quality of Eastern House. It’s our honor that you have selected Eastern House for your trip. We look forward to your future trip back here. Best Regards, Rae Liu, E.H. GM
by A verified traveler
Posted 22 Oct 2024
The food was average
Comment from Hotel Management
22 Oct 2024 by Rae Liu, E.H. GM, Hotel Management
Dear Valued Guest, Thanks for choosing Eastern House Boutique Hotel. We really appreciate your time for providing the feedback and it's our deep pleasure to serve you during your stay. Eastern House is aiming at providing the best service and accommodation to each guest.Thanks for your advice as we've reported your suggestion to the management team and everyone at Eastern House highly values your feedback. We look forward to serving you again in the near future. Best Regards, Rae Liu, E.H. GM
by A verified traveler
Posted 17 Oct 2024
We had a wonderful stay at Xi’an Eastern House Boutique. The rooms were comfortable, and the hotel’s location offered plenty of great dining options nearby.
The front desk staff were friendly and helpful, with a special mention to 十⼀. She went above and beyond by thoughtfully arranging complimentary afternoon tea for us while we waited.
Comment from Hotel Management
17 Oct 2024 by Rae Liu, E.H. GM, Hotel Management
Dear Valued Guest, We are honored that you have selected Eastern House for your trip to Xi＇an. We really appreciate your time for writing such a helpful review. Your feedback is quite important to us. Our professional and friendly staff is committed to ensuring that your stay is both enjoyable and comfortable. We are glad that we indeed provide courteous service that makes you satisfied. We look forward to serving you on future trips to Xi＇an. Best Regards, Rae Liu, E.H. GM
by A verified traveler
Posted 14 Oct 2024
This hotel was on on-par with others that were twice the amount. The check-in service was so smooth and efficient. I barely had time to finish my welcome mango juice before they were whisking my bags to the room.
As for the room, it was tastefully appointed with marble in the bathroom, good wood textures on the closets, and such an adorable tea set on the desk. I also want to point out they left a welcome sheet that also gave you the temperature for that day as well as the next.
The location is within walking distance of some great food and shopping. The only thing I would like to call out is that if you are coming in from the train station, definitely take a cab. Also, contact the hotel so you can get the Chinese name to tell the taxi driver.
And now to my favorite part, the staff. They were already great with check-in and everything. But I would like to say they were even more phenomenal after I sustained an injury while walking around the city. They were all so sweet and caring. Between loaning my friend and I a wheelchair to use. Bringing up multiple pillow s so I could keep my leg elevated. Bring up ice and plenty of bags to put it in. Then helping us grab a taxi and load everything. It just helped me be able to not freak out.
I will definitely stay there again when I go back to Xi’an
Comment from Hotel Management
14 Oct 2024 by Rae Liu, E.H. GM, Hotel Management
Dear Valued Guest, We are honored that you have selected Eastern House for your trip to Xi＇an. We really appreciate your time for writing such a helpful review. Your feedback is quite important to us. Our professional and friendly staff is committed to ensuring that your stay is both enjoyable and comfortable. We are glad that we indeed provide courteous service that makes you satisfied. We look forward to serving you on future trips to Xi＇an. Best Regards, Rae Liu, E.H. GM
by A verified traveler
Posted 6 Oct 2024
Near tourist spots
Comment from Hotel Management
6 Oct 2024 by Rae Liu, E.H. GM, Hotel Management
Dear Valued Guest, We are honored that you have selected Eastern House for your trip to Xi＇an. We really appreciate your time for writing such a helpful review. Your feedback is quite important to us. Our professional and friendly staff is committed to ensuring that your stay is both enjoyable and comfortable. We are glad that we indeed provide courteous service that makes you satisfied. We look forward to serving you on future trips to Xi＇an. Best Regards, Rae Liu, E.H. GM
by A verified traveler from London
Posted 2 Oct 2024
Beautiful hotel, just looking perfect. My experience was almost perfect.
The thing to really improve is the customer service, I've asked a simple customer question: "Which metro to use to go to the Terracotta Warriors?". Instead of giving me basic info, they tried as hard as possible to sell me a full-guided tour for a high price. I had to find out that info elsewhere.
Comment from Hotel Management
2 Oct 2024 by Rae Liu, E.H. GM, Hotel Management
Dear Valued Guest, Thanks for choosing Eastern House Boutique Hotel. We really appreciate your time for providing the feedback and it's our deep pleasure to serve you during your stay. Eastern House is aiming at providing the best service and accommodation to each guest.Thanks for your advice as we've reported your suggestion to the management team and everyone at Eastern House highly values your feedback. We look forward to serving you again in the near future. Best Regards, Rae Liu, E.H. GM
by A verified traveler
Posted 19 Sep 2024
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