Ratings based on 145 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Dec 2024
A very nice stay.
by A verified traveler
Posted 27 Oct 2024
The room is very clean and comfortable, the hotel lobby is very beautiful.Transport is very convenient, Bus stop and MRT station are very near the hotel. It is also convenient for shopping and eating. All staffs are polite and friendly, We have a very good stay at Shangri-La Hotel, we will definitely come back again when we visit Xian next time.
by A verified traveler
Posted 14 Aug 2024
The staff here really nice and friendly. They gave me a small toy as souvenirs.
by A verified traveler from Hilo
Posted 3 Jul 2024
Very nice hotel. Will stay again
by A verified traveler
Posted 4 Apr 2024 on Hotels
by A verified traveler
Posted 1 Apr 2024 on Hotels
by A verified traveler
Posted 9 Oct 2019
Comment from Hotel Management
12 Oct 2019 by Jane Sun, Hotel Management
Dear guest, thank you very much for choosing Shangri-la hotel, Xian and sharing your stay experience with us. We are so pleased that you had a wonderful experience. As one of the four major ancient civilization capitals, we are so happy you had a wonderful travel in Xian. Thank you again for your great support and look forward to welcoming you back in the future.
by A verified traveler
Posted 20 Aug 2019
Property need updating
Staff and coverage very helpful
Comment from Hotel Management
26 Aug 2019 by Jane Sun, Hotel Management
Dear valued guest, Thank you very much for choosing Shangri-La Hotel Xi’an China and sharing your stay experience with us. We too are disappointed with your stay experience with us and apologize for this incident. Your comments on service quality i have been shared with relevant department heads and we will try to improve and we look forward to exceeding your expectations during your next stay with us.
by A verified traveler
Posted 22 Jun 2019
Had one night stay, great location, good service, breakfast average.
Comment from Hotel Management
25 Jun 2019 by Jane Sun, Hotel Management
Dear Guest, Sincere thanks for your valuable and much positive comments. We will improve the breakfast you mentioned and i already shared your words with our team ensuring that we can supply good service and facility. It is our aim to share the Warmth of Hospitality with all our guests. Thank you for taking your valuable time to share your experience.
Sincerely,
by A verified traveler
Excellent stay!
Posted 22 May 2019 on HotelsExcellent service and clean rooms! Only downside: Xian's air quality is a mess!
Comment from Hotel Management
13 Jun 2019 by Jane Sun, Hotel Management
Dear Guest, Thank you very much for choosing Shangri-la hotel, Xian and sharing your stay experience with us. The government is focusing on the air pollution control and further action is doing on. Thank you again for your support and look forward to welcoming you back in the future. Sincerely,
