Ratings based on 84 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Hartsdale
Posted 12 Dec 2024
Good
by A verified traveler from Hartsdale
Posted 12 Dec 2024
Good
by A verified traveler from Hartsdale
Posted 12 Dec 2024
good
by A verified traveler
Posted 19 Oct 2024
Opulent hotel lobby and lobby area, very helpful staff. Long walk to my room.
My only comment was how dark the bathroom lighting is especially around the sink area. But the manager brought a portable light, which was very nice of him. Excellent hotel. With a shopping mall across the street, with many restaurants.
by A verified traveler
Posted 18 Oct 2024
Attended a conference and stayed 4 nights. I had a wonderful stay, with staff making me feel so welcome.
by A verified traveler
Posted 30 Jun 2024 on Hotels
by A verified traveler
Posted 25 Mar 2024
by A verified traveler
위치 좋고 쾌적한 방과 친절도 최상의 강추 호텔입니다.
Posted 2 Feb 2024 on Hotels가족여행으로 3박 머물렀습니다. 호텔 바로 앞에 쇼핑몰이 있어서 식사하고 간단한 간식거리 구매하는데 아주 편리했습니다. 호텔 일반 직원들은 5성급 호텔에 비해 영어 소통이 원활하지는 않았지만 Duty Manager분들은 영어를 잘 하셔서 크게 불편함은 없었습니다. 일단, 방은 상당히 크고 쾌적했으며 직원들 친절도는 최상이였습니다. 특히 조식과 저녁 뷔페 식당의 직원들은 정말 친절하고 음식도 아주 좋았습니다. 저녁뷔페는 뷔페 식당임에도 불구하고 단품 메뉴로 랍스터와 연어를 주어서 깜짝 놀랐습니다. 크리스마스 시즌이여서 특별히 제공하는 메뉴였는지는 잘 모르겠지만요. 처음에는 잘못 주시는 줄 알고 거절했는데 뷔페에 포함이라고 하시더라구요. 다음에 시안에 다시 가게 되면 또 다시 방문하고 싶은 개인적으로는 만족도 최상의 호텔이였습니다.
Comment from Hotel Management
28 Feb 2024 by Hyatt Regency Xi 'an, Hotel Management
Thank you so much for having taken the time to share with us your kind feedback about your recent stay at Hyatt Regency Xi’an. We are very pleased to learn that you enjoyed our hotel’s thoughtful service. Thank you for your kind patronage and we look forward to your return in the near future.
by A verified traveler
Posted 1 Jan 2024 on Hotels
Comment from Hotel Management
26 Jan 2024 by 西安凯悦酒店, Hotel Management
尊敬的客人，非常感谢您选择西安凯悦酒店，我们很高兴您对我们各项服务感到满意，我们将继续努力为您和每一位客人创造一个舒适、愉快的住宿体验，再次感谢您的评价和支持！
by A verified traveler
Posted 18 Dec 2023
Comment from Hotel Management
26 Jan 2024 by 西安凯悦酒店, Hotel Management
尊敬的客人，非常感谢您选择西安凯悦酒店，我们很高兴您对我们各项服务感到满意，我们将继续努力为您和每一位客人创造一个舒适、愉快的住宿体验，再次感谢您的评价和支持！
