Ratings based on 43 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Singapore
Posted 8 Nov 2024
Hotel was alright to stay in for short stays. The airconditioning was controlled by staff at reception. As it went down to almost 7 to 9°C in the night, they turned off all airconditioning and required guests to all use another inlet which brings in air from outside. Superb idea, but wished it was conveyed to us beforehand. The first staff member was a tad rude by ignoring me when I told her it was stuffy on the 1st night. Thankful that the other staff membets stepped in after they realised that I spoke their language and help.me out promptly. It was an enjoyable stay.
Comment from Hotel Management
8 Nov 2024 by 小合, Hotel Management
Dear guests, thank you very much for choosing our hotel and sharing your accommodation experience. We are very sorry for the inconvenience caused by the air conditioner. The hotel heating is municipal heating, which is unified with the property management. If you feel that the room is hot, you can turn on the air delivery mode, but it is better to inform every guest in advance. This is our negligence. We will immediately improve the communication process.Regarding the bad attitude of the first employee you mentioned, we have paid attention to it. We will strengthen employee training to ensure that every employee can treat guests warmly and patiently. At the same time, we are also glad that other employees can provide you with timely and effective help. Thank you again for your feedback and recognition of our hotel. We look forward to your next visit to our improvement. I wish you a happy life!
by A verified traveler
Posted 28 Jun 2024
We had great time staying at the property. Stuff was helpful, location is convenient.
Comment from Hotel Management
28 Jun 2024 by 小合, Hotel Management
I am very happy to meet you in the beautiful ancient city of Xi'an and spend a good time with you. It will be a icing on the cake for your journey. We feel that it is a very meaningful thing to never forget your original intention, fang has always been our motto, we will also take the original heart has been driving in the“Home” of the journey, looking forward to your return.
by A verified traveler
Posted 27 Jun 2024
The staff is very friendly and helpful. They are very knowledgeable and gave us precise directions on which bus to take to our planned destination. We ordered an item online and had it delivered to the hotel and they accepted the parcel for us while we were out on a tour. We are very satisfied and had a pleasant stay.
Comment from Hotel Management
28 Jun 2024 by 小合, Hotel Management
每一位客人对我们来说，不仅仅是宾客，更是我们不可或缺的朋友亲人，遇见本身在旅途中本就是一道美丽的风景，我们都一直在旅行，一直在旅行中寻找一场美丽的遇见，能够陪我们经历一段特有的记忆....很开心遇到您，也很开心陪您在这个城市有这么一份温暖的记忆亲爱的朋友，欢迎随时回来
by A verified traveler
Great service with kind staff
Posted 15 Jun 2024 on HotelsVery friendly and supportive staff! You can get assistance whenever you need.
Comment from Hotel Management
15 Jun 2024 by 小合, Hotel Management
Thank you for choosing to stay with us in Xi'an and reporting your feelings about staying with us. Your little hand trembled but you didn't know that it directly poked our wounds, ah, not five points of praise. Xiao He is too sad. If there is a chance, we are still looking forward to your full five points of praise. Your satisfaction is the biggest boost to KOAI's growth and progress. The small club continues to work hard to make every guest very happy. I look forward to seeing you grow again
by A verified traveler from arcadia
Posted 13 Jun 2024
Comment from Hotel Management
14 Jun 2024 by 小合, Hotel Management
Honored guests! Hello, thank you for staying at the designer accommodation hotel and for your recognition of our services. The hotel is located in Drum Tower, Huimin Street, the city wall, the small south gate business circle, the geographical location is advantageous, the transportation is convenient. Line 5 Huangyan Village, South Gate and Line 2 Yongningmen Metro entrance within 15 minutes walk from the hotel. There are buses downstairs that take you directly to popular attractions such as Hui Min Street and Drum Tower. The room is equipped with a gold-colored mattress, Bluetooth stereo, air purifier, etc. . Public areas are decorated in a unique style, and there are laundries, gyms! Is absolutely the best choice for your business travel. Small club continue to work hard to make every guest can be very satisfied. We sincerely hope that you can come again in the near future let us once again warm service for you to create a perfect stay experience.
by A verified traveler
Posted 28 Dec 2023 on Orbitz
Comment from Hotel Management
29 Dec 2023 by 小合, Hotel Management
Best wishes for a wonderful trip to China
by A verified traveler
Posted 27 Dec 2023
Staff seemed more into the Bistro side rather than hotel. Hotel clean and comfortable. Deco slightly drab, black and dark grey also as need to get to 2nd.floor to book in can be difficult
Comment from Hotel Management
28 Dec 2023 by 小合, Hotel Management
Dear guest, thank you for your praise and recognition. Xiaohe will strive to do his best. We will take every detail seriously and provide the most comfortable accommodation environment for our roommates. We hope that Xiaohe will do better next time you come and look forward to your 5-point positive review. Xiaohe sincerely invites you to welcome your visit in the near future
by A verified traveler
Posted 25 Dec 2023 on Hotels
Comment from Hotel Management
26 Dec 2023 by Y, Hotel Management
Wow, such a praiseful comment, Xiaohe is also full of heart. Thank you for your comments. Your satisfaction and praise are an encouragement and motivation for Xiaohe. I believe that on the way to the growth of Heju, Xiaohe will continue to remain true to their original aspiration and forge ahead. They only look forward to bringing you more satisfaction and surprises. Looking forward to your support!
by A verified traveler
Posted 18 Sep 2023 on Hotels
Comment from Hotel Management
19 Sep 2023 by 杨, Hotel Management
Each journey has a memorable experience, with satisfaction and happiness, and a good memory. Meeting is fate. Xiaohe is committed to leaving all the beauty to you to feel. I am very happy that the owner recognizes Xiaohe. Xiaohe will not be arrogant and impatient. Continue to move forward. I wish you a happy journey!
by A verified traveler
Couple trip China
Posted 15 Sep 2023 on HotelsEverything was perfect with this hotel, staff is super friendly and helpful. They try their best to respond to any question you ask. Free laundry is available. We would definitely stay again here.
Comment from Hotel Management
16 Sep 2023 by 合宿, Hotel Management
Thank you for your good comments, your recognition is our greatest honor, but also give us great motivation, so that we continue to improve in the future services, innovation, looking forward to your visit again, we will be at your service.
