Ratings based on 332 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Jun 2024
We loved the GM, traveling as a family of 4 with 2 rooms. The GM is aged royalty, a bit past her prime, but she remains elegant, graceful, and comfortable. Great hotel for the money. We would happily return.
Comment from Hotel Management
26 Jun 2024 by Sam Gu, Hotel Management
Dear Thomas,Thank you for choosing Grand Mercure Xi'an on Renmin Square and providing us with the gift of feedback.It gives us great pleasure to know that you're satisfied with your recent stay with us. We are greatly motivated by your recognition and deeply appreciative for that.Our dedication and efforts will never end, and we look forward to welcoming you again in the future.Yours sincerely,Sam GuHotel Manager
by A verified traveler
Posted 19 May 2024
Worth the money
Comment from Hotel Management
21 May 2024 by Sam Gu, Hotel Management
Dear Krisztián,Thank you for choosing Grand Mercure Xi'an on Renmin Square and providing us with the gift of feedback.It gives us great pleasure to know that you've enjoyed your recent stay with us. We are deeply motivated by your recognition and sincerely appreciative for that.We will keep up our dedication and efforts, and look forward to welcoming you again in the future.Yours sincerely,Sam GuHotel Manager
by A verified traveler
Felt great staying this place
Posted 16 Oct 2023 on HotelsI think this was the best stay in the whole China trip for me. I enjoyed the place, shower & bath, comfortable bed, breakfast, and hospitality staff. The location was a bit distanced from the station but taxi makes a big difference to come back here. I wish Japanese restaurant was open but I enjoyed the Chinese restaurant at Sofitel as well.
by A verified traveler
Posted 19 Jul 2023
Big bed.
by A verified traveler
awful female facilities at shared pool
Posted 7 Jan 2020 on HotelsGrand Mercury is a beautiful old world hotel with dark wooden decor in the rooms. We checked in easilly. I was a little disappointed to find out that all the restaurants and swimming pool were not in this hotel, they were within a complex of hotels and you had to cross the grounds to access the other hotels facilities. Eg the Italian restaurant in one restaurant and the bar and pool within the Sofitel which wasn’t great in depths of winter. The main negative therefore isn’t about this hotel but the changing rooms at Sofitel swimming pool. At first its very elegant, but when you enter female changing rooms it’s like a 1980s council provided changing room. Nowhere to hang your towel while you shower, no costume dryer, dilapidated fixtures with wallpaper mouldy and peeling. However my husband advises me the men’s was plush, had its own hot tub, sauna and massage beds. It makes one wonder about the type of establishment it is and the services provided, clearly more geared towards male travellers
by A verified traveler from Long Beach, California
Posted 1 Dec 2019
We did not like that there was not a restaurant onsite except for breakfast, but the breakfast was excellent and they did have evening room service. I am in a wheelchair and there was a ramp into the hotel and easy access to the restaurant. The staff was fabulous, the room was wonderful and it is central if you are a walker.
by A verified traveler from Gaithersburg
Posted 17 Oct 2019 on Orbitz
Overall the property is good and clean. However, the disappointing part is with mosquitoes both in the lobby and rooms. Hotel Management did not make enough efforts to check and prevent the mosquito menace.
Comment from Hotel Management
21 Nov 2019 by Ivy Wang, Hotel Management
Dear SK,
Thank you for taking the time to share your experience with us.
We are very sorry to hear that the stay didn't meet your expectation, and please allow me to express my sincerest apologies for it. Your comments are important to our continuous improvement, and please be rest assured that appropriate actions have been taken for utmost improvement.
Once again, thank you for providing us with the gift of feedback, it is our sincere wish that we would have the opportunity to welcome you again in the future.
Yours sincerely,
Ivy Wang
Guest Experience Manager
by A verified traveler
Renmin Square is nice, hotel so-so
Posted 13 Oct 2019 on HotelsNice, but small rooms (we had a queen).
No restaurant in this hotel - except a breakfast buffet for extra $.
There are restaurants in the Renmin Square complex which has multiple hotels grouped together. Pleasant enclave.
Comment from Hotel Management
21 Nov 2019 by Ivy Wang, Hotel Management
Dear john,
Thank you for taking the time to share your experience with us.
We are glad to know that you find the recent stay satisfactory in general, and please be rest assured that our efforts in striving for excellent guest experience for our guests never stop.
There are four restaurants in hotel complex, all can be reached within 2 to 3 minutes on foot.
Once again, thank you for providing us with the gift of feedback, and we look forward to having the opportunity to welcome you again in the future.
Yours sincerely,
Ivy Wang
Guest Experience Manager
by A verified traveler
Posted 12 Oct 2019
by A verified traveler
Posted 17 Sep 2019
The property is in a very good location and the staff are very friendly. The rooms are a somewhat small and are a bit dated but overall a nice stay.
