Ratings based on 144 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Bexley
Posted 15 Nov 2024
The hotel is clean and quiet. However, they do not assist guests with booking day tours. A bit of a walk to the nearest metro station but only a short taxi ride to bell/drum towers. Taxis are quite cheap here. Walkable to xian yan tower.
Comment from Hotel Management
18 Nov 2024 by 西安皇冠假日酒店总经理 Leslie, Hotel Management
Dear guest,thank you for taking the time to tell us about your experience at Crowne Plaza XI'AN.please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
by A verified traveler from Fort Worth
Posted 15 Nov 2024
Excellent service and breakfast
Comment from Hotel Management
18 Nov 2024 by 西安皇冠假日酒店总经理 Leslie, Hotel Management
Dear guest,thank you for taking the time to tell us about your experience at Crowne Plaza XI'AN.please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
by A verified traveler
Posted 7 Nov 2024
My one bedroom unit is very spacious. I was solo but I think it's ok for a family of 3 or even 4. 1 bedroom, 1 big living room and the kitchen area. The unit has all necessities you may need for a comfortable stay. The washer dryer worked well and was even provided with detergent. Bathroom was in old-fashioned style but updated modern amenities and high-end toilet. Nice and neat. The staff were kind and sweet. Great location, just 1 street away from a street with many dumpling stores (including 1 highly rated online). There's a small draft beer bar next door with some mean beers and the staff are fun, too. Highly recommended.
Comment from Hotel Management
8 Nov 2024 by 西安皇冠假日酒店总经理 Leslie, Hotel Management
Dear guest,thank you for taking the time to tell us about your experience at Crowne Plaza XI'AN.please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
by A verified traveler
Posted 21 Jul 2024 on Hotels
Good location, older style hotel but well maintained. Staff are excellent, very helpful to ma because I can’t speak Chinese. Great breakfast, decent smallish gym. Too much plastic to be eco-friendly but very comfortable business stay.
Comment from Hotel Management
22 Jul 2024 by 西安皇冠假日酒店总经理 Leslie, Hotel Management
Dear guest,thank you for taking the time to tell us about your experience at Crowne Plaza XI'AN.please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
by A verified traveler
Posted 17 Jul 2024
I stayed a few nights at this hotel. As a five star hotel, this property meets the expectation of cleaness. The room setting is a bit out of date but it still works well in general.
I particularly liked the bathroom layout -- it is larger than most hotel room bathroom by seperating toilet from shower/bath tub.
The hotel staffs are good in general. However, I had a bad experience with one front desk staff -- Frank Fang. When I need to use the business center for a printing, I asked him where the business center was located. He told me that the business center had been closed. So, I asked him what the open hour of the business center was. He changed his words by saying that the business center was still open but no staff there. So, no guest can use the business center. Then, I asked his help for the printing. He said the front desk could help the printing but it would come with a charge. When I tried to hand him my USB drive for the priting, he told me that no USB drive would be accepted. Anyone who like to use the printing at the front desk has to use the Chinese App, Wechat, to transfer the file to him for the printing. For anyone without the Chinese App, nothing he can do. Then, he refused to give any additional help.
I have a quite positive experience at this hotel. However, Frank Fang's attitude ruined my good impression of this hotel. Quite disappointed.
Comment from Hotel Management
18 Jul 2024 by 西安皇冠假日酒店总经理 Leslie, Hotel Management
Dear guest,thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza XI'AN.I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.
by A verified traveler
Posted 11 Jul 2024 on Travelocity
Comment from Hotel Management
15 Jul 2024 by 西安皇冠假日酒店总经理 Leslie, Hotel Management
Dear guest,thank you for taking the time to tell us about your experience at Crowne Plaza XI'AN.please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
by A verified traveler from Montclair
Posted 25 Apr 2024
Comment from Hotel Management
28 Apr 2024 by 西安皇冠假日酒店总经理 Leslie, Hotel Management
Dear guest,thank you for taking the time to tell us about your experience at Crowne Plaza XI'AN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
by A verified traveler
Friendly and helpful.
Posted 4 Mar 2024 on HotelsIt was a good pleasant stay.
Comment from Hotel Management
5 Mar 2024 by 西安皇冠假日酒店总经理 Leslie, Hotel Management
Dear guest,thank you for taking the time to tell us about your experience at Crowne Plaza XI'AN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
by A verified traveler
Posted 3 Jun 2023 on Hotels
Comment from Hotel Management
5 Jun 2023 by 西安皇冠假日酒店总经理 Leslie, Hotel Management
尊敬的贵宾，非常感谢您对西安皇冠假日酒店的好评和喜爱！ 我们很高兴看到您对此次入住十分满意，我们将继续为您提供高效服务、洁净空间和舒适客房，让您享受更为优质的入住体验，令旅途尽善尽美。期待您的再次入住！
by A verified traveler
Posted 18 Jun 2022 on Hotels
Amazing
