Ratings based on 17 Verified Reviews
4.7 Room cleanliness
4.1 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 May 2021
Appartment and staff were great but I was quite disapointed with Expedia as they mentioned that a pool and sauna would be available and it wasn t the case. It´s something that should be reviewed.
Comment from Hotel Management
6 May 2021 by Lydia Li , Hotel Management
It was a great pleasure having you stay at Citadines Gaoxin Xi'an. Thank you for sharing your feedback about your stay experience. We are so apologize about your feedback, we have already delet the picture of swimming pool and contact Expedia to correct the discribtion of the swimming pool. Once again, thank you for staying with us and we look forward to welcoming you back in the future.
by A verified traveler
Posted 8 May 2020 on Hotels
Comment from Hotel Management
19 Jun 2020 by Lydia , Hotel Management
尊敬的宾客：您好！非常感谢您的入住与赞赏！很高兴能为您的出游带来美好的时光。您的赞赏给予酒店很大的鼓舞，也是我们进步的动力，我们会继续保持热忱，致力让每一位宾客享有宾至如归的入住感受，热切期待您的再次光临！欢迎您再回来体验，祝生活愉快！
by A verified traveler
Posted 2 Jan 2020 on Hotels
Overall our stay at Citadines in Xian was just okay. The hotel struck me more as a solid 3 star hotel, not really a 4 star. I’ll start with the good things about this hotel and then discuss the bad things.
The room was clean upon our arrival and check in was seamless. The front desk staff had us checked in within 5 minutes of our arrival. Housekeeping came everyday around the same time and did an excellent job! The hotel was fairly quiet and there was virtually no road noise.
HOWEVER, and it’s a big however - there were many things that made our stay less than great. First and foremost we booked this hotel because it clearly states on their website they have a children’s pool and playground. They do not. We stayed here with our 3 year old son and we wanted somewhere that had amenities for children. My son was very bored during our 4 night stay. There was absolutely nothing for him to do here. I was beyond annoyed when we found out they blatantly used false advertising on their website. Had I know prior to check in there were not amenities for children we would have stayed elsewhere.
As I started above the property struck me as more of a 3 star hotel. The room was clean but basic. There was no room service or restaurant on site. The hotels website also claims there are multi lingual staff at the front desk. This was also untrue. I needed to use my translator app with every single front desk employee I spoke to during our stay. None of them spoke a lick of English (which
Comment from Hotel Management
6 Jan 2020 by Lydia, Hotel Management
It was a great pleasure having you stay at Citadines Gaoxin Xi'an. Thank you for sharing your feedback about your stay experience. Your sharing will inspire us to provide high quality services to our guests. Once again, thank you for staying with us and we look forward to welcoming you back in the future.
by A verified traveler
Wrong location address
Posted 24 Jun 2019 on HotelsThe address is not accurate at all. The pin on the map is totally wrong. And it’s not exactly on 200 TuanJie south road, it’s at Dexing Lane. Quite far from Wild Goose Pagoda
Comment from Hotel Management
1 Aug 2019 by Lydia, Hotel Management
It was a great pleasure having you stay at Citadines Gaoxin Xi'an. Thank you for sharing your feedback about your stay experience. Your sharing will inspire us to provide high quality services to our guests. We are sorry to hear about the GPS issue. Our marketing will check and try our best to make improvement as soon as possible. Once again, thank you for staying with us and we look forward to welcoming you back in the future.
by A verified traveler
Posted 21 May 2019 on Hotels
by A verified traveler
Posted 22 Dec 2018 on Hotels
Comment from Hotel Management
14 Feb 2019 by Bea, Hotel Management
感谢您入住西安中建馨乐庭高新服务公寓，欢迎您再次光临惠顾
by A verified traveler from Los Angeles
Posted 25 Oct 2018
The room is very clean and comfortable. The staffs are friendly and helpful. The location is not central but there are many shops and restaurants around. The walk to subway is around 15 mins.
Comment from Hotel Management
1 Dec 2018 by Bea, Hotel Management
It was a great pleasure having you stay at Citadines Gaoxin Xi'an. Thank you for sharing your feedback about your stay experience. Your sharing will inspire us to provide high quality services to our guests. Once again, thank you for staying with us and we look forward to welcoming you back in the future.
by A verified traveler
Posted 30 Jun 2018
Check in was easy and seemless. Bed was comfy. Reception coordinated our drivers for our tour really well.
Comment from Hotel Management
14 Aug 2018 by Bea, Hotel Management
It was a great pleasure having you stay at Citadines Gaoxin Xi'an. Thank you for sharing your feedback about your stay experience. Your sharing will inspire us to provide high quality services to our guests. Once again, thank you for staying with us and we look forward to welcoming you back in the future.
by A verified traveler
Posted 8 Jul 2024
Comment from Hotel Management
12 Aug 2024 by Guest Service Manager, Hotel Management
Dear guest, thanks for your staying with Citadines Gaoxin Xi'an! We're appreciated for your detailed and thoughtful comment, it's a great motivation for our progress! Hope we could welcome you again soon
by A verified traveler
Posted 2 May 2019
Comment from Hotel Management
7 May 2019 by Bea, Hotel Management
感谢您的惠顾！作为全球最大服务公寓营运商——雅诗阁集团旗下的馨乐庭品牌成员之一，我们很欣慰地获悉您在本公寓住得满意。西安中建馨乐庭高新服务公寓全体员工真诚期待您的下次光临，同时也欢迎您再次惠顾雅诗阁旗下的服务公寓！
