Ratings based on 340 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Sep 2024
The building and the room has the old english theme which is very unique. i totally understand if the hotel management want to keep to the theme but some refurbishments are needed as the room look worn out i.e bathroom tiles, the cabinets, carpets. Overall, the room was clean and bed was comfortable.
Comment from Hotel Management
23 Sep 2024 by Sam Gu, Hotel Management
Dear Seow Chow,Thank you for choosing Grand Mercure Xi'an on Renmin Square and providing us with the gift of feedback.It has been and will continue to be our dedication to deliver excellent hotel experience to our guests. We thank you for your recognition and motivation, and are more appreciative for your constructive comments. Please be rest assured that our efforts will never end.We look forward to having the opportunity to welcome you again in the future.Yours sincerely,Sam GuHotel Manager
by A verified traveler
Posted 8 Sep 2024
When we arrived at 10pm we were greeted by a room upgrade with a welcome cake for our anniversary: simply magnificent: brilliant location, staff excellent all the time, impossible to rate other than as 10/10. Only one small item to comment on: more a cultural difference than anything: the fridge was not cold, probably because the locals like warm drinks including beer. However, plenty of ice freely available on request. In summary, we loved it.
Comment from Hotel Management
10 Sep 2024 by Sam Gu, Hotel Management
Dear Allan,Thank you for making Grand Mercure Xi'an part of your anniversary memory, thank you for providing us with the gift of feedback.It gives us great pleasure to know that you're satisfied with your recent stay with us. Your recognition, especially to our staff, gives us great motivation and we are deeply appreciative for that.At the same time, please accept our apology for any inconvenience caused by the minibar fridge, we will look into it.Our dedication and efforts will never end, and we look forward to welcoming you and your family again in the future.Yours sincerely,Sam GuHotel Manager
by A verified traveler
Posted 6 Sep 2024
Clean, convenient location, easy access to the subway.
Comment from Hotel Management
10 Sep 2024 by Sam Gu, Hotel Management
Dear Alexander,Thank you for choosing Grand Mercure Xi'an on Renmin Square and providing us with the gift of feedback.As what you said, the hotel is conveniently located, and your recognition to cleanliness gives us great motivation, thank you.We will keep up our dedication and efforts, and we look forward to welcoming you again in the future.Yours sincerely,Sam GuHotel Manager
by A verified traveler
Posted 7 Aug 2024
The hotel and service is beyond great! Very quiet and clean. They offer a five star breakfast buffet that includes both local and International food options. Our family enjoys the food and service a lot during our stay. The hotel room is spacious and beautiful. We will definitely book the hotel again when we visit XI’An next time!
Comment from Hotel Management
8 Aug 2024 by Sam Gu, Hotel Management
Dear Yifan,Thank you for choosing Grand Mercure Xi'an on Renmin Square and providing us with the gift of feedback.It gives us great pleasure to know that you and your family have enjoyed your recent stay with us. We are deeply motivated by your recognition and sincerely appreciative for that.We will keep up our dedication and efforts, and we look forward to welcoming you and your family again in the future.Yours sincerely,Sam GuHotel Manager
by A verified traveler
Posted 21 Jun 2024
We loved the GM, traveling as a family of 4 with 2 rooms. The GM is aged royalty, a bit past her prime, but she remains elegant, graceful, and comfortable. Great hotel for the money. We would happily return.
Comment from Hotel Management
26 Jun 2024 by Sam Gu, Hotel Management
Dear Thomas,Thank you for choosing Grand Mercure Xi'an on Renmin Square and providing us with the gift of feedback.It gives us great pleasure to know that you're satisfied with your recent stay with us. We are greatly motivated by your recognition and deeply appreciative for that.Our dedication and efforts will never end, and we look forward to welcoming you again in the future.Yours sincerely,Sam GuHotel Manager
by A verified traveler
Posted 10 Jun 2024 on Hotels
Great customer service. Great room.
Comment from Hotel Management
17 Jun 2024 by Sam Gu, Hotel Management
Dear artan,Thank you for choosing Grand Mercure Xi'an on Renmin Square and providing us with the gift of feedback.It gives us great pleasure to know that you're satisfied with your recent stay with us. Your recognition gives us great motivation and we are deeply appreciative for that.We'll keep up our dedication and efforts, and we look forward to welcoming you again in the future.Yours sincerely,Sam GuHotel Manager
by A verified traveler
Posted 24 May 2024 on Hotels
The room is not well lit and despite the temperature being hot this period, the AC was not working well. Hotel was well located and some of the tourist spots were within walking distance.
Comment from Hotel Management
28 May 2024 by Sam Gu, Hotel Management
Dear Victoria Suzanne,Thank you for choosing Grand Mercure Xi'an on Renmin Square and providing us with the gift of feedback.Glad to know that you're satisfied with hotel location. At the same time, we are sorry that the room facility didn't meet your expectation. We pay high attention to your constructive comments and will look into them.Our dedication and efforts will never end.Yours sincerely,Sam GuHotel Manager
by A verified traveler
Posted 19 May 2024
Worth the money
Comment from Hotel Management
21 May 2024 by Sam Gu, Hotel Management
Dear Krisztián,Thank you for choosing Grand Mercure Xi'an on Renmin Square and providing us with the gift of feedback.It gives us great pleasure to know that you've enjoyed your recent stay with us. We are deeply motivated by your recognition and sincerely appreciative for that.We will keep up our dedication and efforts, and look forward to welcoming you again in the future.Yours sincerely,Sam GuHotel Manager
by A verified traveler
Felt great staying this place
Posted 16 Oct 2023 on HotelsI think this was the best stay in the whole China trip for me. I enjoyed the place, shower & bath, comfortable bed, breakfast, and hospitality staff. The location was a bit distanced from the station but taxi makes a big difference to come back here. I wish Japanese restaurant was open but I enjoyed the Chinese restaurant at Sofitel as well.
by A verified traveler
Posted 19 Jul 2023
Big bed.
